“Open Recent” menu empty on Microsoft Office 2019 apps for Mac?











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On my older machine (High Sierra MacBook Pro, MS Office 2011), apps Excel and Word show a list of recently opened files under Menubar / File / Open Recent. The filenames are then followed by "More…" and "Clear Recent".



2011 screenshot



On my newer machine (Mojave MacBook Air, MS Office 2019), apps Excel and Word show no filenames here, the apps only show "More…". Recent files do show on the subsequent dialog that follows click of "More…".



2019 screenshot



I've been troubleshooting with Microsoft tech support all afternoon about this, trashing library files and even reinstalling Office. No luck yet. Their reps seem to agree there should be a list of files there, but they admit they've not a Mojave test machine.



Anyone else have this issue?



Anyone found a solution?










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    up vote
    0
    down vote

    favorite












    On my older machine (High Sierra MacBook Pro, MS Office 2011), apps Excel and Word show a list of recently opened files under Menubar / File / Open Recent. The filenames are then followed by "More…" and "Clear Recent".



    2011 screenshot



    On my newer machine (Mojave MacBook Air, MS Office 2019), apps Excel and Word show no filenames here, the apps only show "More…". Recent files do show on the subsequent dialog that follows click of "More…".



    2019 screenshot



    I've been troubleshooting with Microsoft tech support all afternoon about this, trashing library files and even reinstalling Office. No luck yet. Their reps seem to agree there should be a list of files there, but they admit they've not a Mojave test machine.



    Anyone else have this issue?



    Anyone found a solution?










    share|improve this question


























      up vote
      0
      down vote

      favorite









      up vote
      0
      down vote

      favorite











      On my older machine (High Sierra MacBook Pro, MS Office 2011), apps Excel and Word show a list of recently opened files under Menubar / File / Open Recent. The filenames are then followed by "More…" and "Clear Recent".



      2011 screenshot



      On my newer machine (Mojave MacBook Air, MS Office 2019), apps Excel and Word show no filenames here, the apps only show "More…". Recent files do show on the subsequent dialog that follows click of "More…".



      2019 screenshot



      I've been troubleshooting with Microsoft tech support all afternoon about this, trashing library files and even reinstalling Office. No luck yet. Their reps seem to agree there should be a list of files there, but they admit they've not a Mojave test machine.



      Anyone else have this issue?



      Anyone found a solution?










      share|improve this question















      On my older machine (High Sierra MacBook Pro, MS Office 2011), apps Excel and Word show a list of recently opened files under Menubar / File / Open Recent. The filenames are then followed by "More…" and "Clear Recent".



      2011 screenshot



      On my newer machine (Mojave MacBook Air, MS Office 2019), apps Excel and Word show no filenames here, the apps only show "More…". Recent files do show on the subsequent dialog that follows click of "More…".



      2019 screenshot



      I've been troubleshooting with Microsoft tech support all afternoon about this, trashing library files and even reinstalling Office. No luck yet. Their reps seem to agree there should be a list of files there, but they admit they've not a Mojave test machine.



      Anyone else have this issue?



      Anyone found a solution?







      mac microsoft-office macos-mojave microsoft-office-2019






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      edited Nov 17 at 0:35

























      asked Nov 17 at 0:08









      jtheletter

      12618




      12618



























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