Why does Windows 10 shut down hourly with “initiated power off on behalf of NT AUTHORITYSYSTEM - Other...












2














I'm using the Windows 10 preview on a couple of machines (a laptop, and a server-2012-hosted VM). On the VM, Windows shuts itself down about every hour and has to be restarted from the Hyper-V console.



There's no indication of any error; the screen shows "shutting down", and the event log records an event from the User32 source saying that NT AUTHORITYSYSTEM is shutting it down:



The process wlms.exe has initiated the power off of computer XXXXXX on behalf of user NT AUTHORITYSYSTEM for the following reason: Other (Unplanned)
Reason Code: 0x0
Shutdown Type: power off
Comment:


I can't say for sure, but although it's reminiscent of a "sleep" due to inactivity, my impression is it's not related to activity. I think it's happened at times when it was used a few minutes ago.



This issue doesn't happen on the laptop, which just stays on.





  • EDIT adding info about the build versions in use. Both machines cited are on build 10074. If anyone reading this is perplexed that
    someone would use anything other than the latest build (currently
    10130), remember that during a technical preview not everyone is
    expected to be, or wants to be, on the latest build. Users can select
    whether to be on the slow ring or the fast ring,
    which determines how quickly they will receive updates for new
    builds, which in turn means in theory they can defer updating until a
    new build has had a chance to prove its stability. Additionally it's
    in the nature of a pre-release product that whole areas may not yet
    work properly (even 30 days pre-RTM!) and issues are still being
    resolved. If you look on the Windows Feedback app you'll see numerous
    posts relating to failure to update to the current build (10130).
    This failure is afflicting the two machines I've posted here about, and I'll be continuing to work with whatever MS push out in response to the broken 10130 update feedback, in the hope that any findings from this exercise can ultimately contribute to the stability of the RTM version. I
    use a different VM with a clean install of 10130 for using 10130.

  • Returning to my question, it's by no means clear that this should be
    an issue only with build 10074 (and indeed the other machine on 10074
    is not afflicted by this issue). Nor have I seen a single post
    linking this issue to build 10074. In the absence of any information
    to the contrary, we must assume it's an issue that could affect any Windows 10 build or any version of Windows. END EDIT


I've searched and found reports of similar messages in various scenarios and Windows versions, but not a simple unexplained shutdown like this.



Why is it doing this, and how can I stop it?










share|improve this question
























  • Please provide the build your using on each machine, if they are not the current build, then be sure you upgrade each machine that isn't running the current build.
    – Ramhound
    Jun 29 '15 at 14:54










  • @Ramhound I've edited my question to add info on builds in use.
    – Reg Edit
    Jun 29 '15 at 21:11










  • If you will not update to the current build we cannot help you.
    – Ramhound
    Jun 30 '15 at 2:30
















2














I'm using the Windows 10 preview on a couple of machines (a laptop, and a server-2012-hosted VM). On the VM, Windows shuts itself down about every hour and has to be restarted from the Hyper-V console.



There's no indication of any error; the screen shows "shutting down", and the event log records an event from the User32 source saying that NT AUTHORITYSYSTEM is shutting it down:



The process wlms.exe has initiated the power off of computer XXXXXX on behalf of user NT AUTHORITYSYSTEM for the following reason: Other (Unplanned)
Reason Code: 0x0
Shutdown Type: power off
Comment:


I can't say for sure, but although it's reminiscent of a "sleep" due to inactivity, my impression is it's not related to activity. I think it's happened at times when it was used a few minutes ago.



This issue doesn't happen on the laptop, which just stays on.





  • EDIT adding info about the build versions in use. Both machines cited are on build 10074. If anyone reading this is perplexed that
    someone would use anything other than the latest build (currently
    10130), remember that during a technical preview not everyone is
    expected to be, or wants to be, on the latest build. Users can select
    whether to be on the slow ring or the fast ring,
    which determines how quickly they will receive updates for new
    builds, which in turn means in theory they can defer updating until a
    new build has had a chance to prove its stability. Additionally it's
    in the nature of a pre-release product that whole areas may not yet
    work properly (even 30 days pre-RTM!) and issues are still being
    resolved. If you look on the Windows Feedback app you'll see numerous
    posts relating to failure to update to the current build (10130).
    This failure is afflicting the two machines I've posted here about, and I'll be continuing to work with whatever MS push out in response to the broken 10130 update feedback, in the hope that any findings from this exercise can ultimately contribute to the stability of the RTM version. I
    use a different VM with a clean install of 10130 for using 10130.

  • Returning to my question, it's by no means clear that this should be
    an issue only with build 10074 (and indeed the other machine on 10074
    is not afflicted by this issue). Nor have I seen a single post
    linking this issue to build 10074. In the absence of any information
    to the contrary, we must assume it's an issue that could affect any Windows 10 build or any version of Windows. END EDIT


I've searched and found reports of similar messages in various scenarios and Windows versions, but not a simple unexplained shutdown like this.



Why is it doing this, and how can I stop it?










share|improve this question
























  • Please provide the build your using on each machine, if they are not the current build, then be sure you upgrade each machine that isn't running the current build.
    – Ramhound
    Jun 29 '15 at 14:54










  • @Ramhound I've edited my question to add info on builds in use.
    – Reg Edit
    Jun 29 '15 at 21:11










  • If you will not update to the current build we cannot help you.
    – Ramhound
    Jun 30 '15 at 2:30














2












2








2







I'm using the Windows 10 preview on a couple of machines (a laptop, and a server-2012-hosted VM). On the VM, Windows shuts itself down about every hour and has to be restarted from the Hyper-V console.



There's no indication of any error; the screen shows "shutting down", and the event log records an event from the User32 source saying that NT AUTHORITYSYSTEM is shutting it down:



The process wlms.exe has initiated the power off of computer XXXXXX on behalf of user NT AUTHORITYSYSTEM for the following reason: Other (Unplanned)
Reason Code: 0x0
Shutdown Type: power off
Comment:


I can't say for sure, but although it's reminiscent of a "sleep" due to inactivity, my impression is it's not related to activity. I think it's happened at times when it was used a few minutes ago.



This issue doesn't happen on the laptop, which just stays on.





  • EDIT adding info about the build versions in use. Both machines cited are on build 10074. If anyone reading this is perplexed that
    someone would use anything other than the latest build (currently
    10130), remember that during a technical preview not everyone is
    expected to be, or wants to be, on the latest build. Users can select
    whether to be on the slow ring or the fast ring,
    which determines how quickly they will receive updates for new
    builds, which in turn means in theory they can defer updating until a
    new build has had a chance to prove its stability. Additionally it's
    in the nature of a pre-release product that whole areas may not yet
    work properly (even 30 days pre-RTM!) and issues are still being
    resolved. If you look on the Windows Feedback app you'll see numerous
    posts relating to failure to update to the current build (10130).
    This failure is afflicting the two machines I've posted here about, and I'll be continuing to work with whatever MS push out in response to the broken 10130 update feedback, in the hope that any findings from this exercise can ultimately contribute to the stability of the RTM version. I
    use a different VM with a clean install of 10130 for using 10130.

  • Returning to my question, it's by no means clear that this should be
    an issue only with build 10074 (and indeed the other machine on 10074
    is not afflicted by this issue). Nor have I seen a single post
    linking this issue to build 10074. In the absence of any information
    to the contrary, we must assume it's an issue that could affect any Windows 10 build or any version of Windows. END EDIT


I've searched and found reports of similar messages in various scenarios and Windows versions, but not a simple unexplained shutdown like this.



Why is it doing this, and how can I stop it?










share|improve this question















I'm using the Windows 10 preview on a couple of machines (a laptop, and a server-2012-hosted VM). On the VM, Windows shuts itself down about every hour and has to be restarted from the Hyper-V console.



There's no indication of any error; the screen shows "shutting down", and the event log records an event from the User32 source saying that NT AUTHORITYSYSTEM is shutting it down:



The process wlms.exe has initiated the power off of computer XXXXXX on behalf of user NT AUTHORITYSYSTEM for the following reason: Other (Unplanned)
Reason Code: 0x0
Shutdown Type: power off
Comment:


I can't say for sure, but although it's reminiscent of a "sleep" due to inactivity, my impression is it's not related to activity. I think it's happened at times when it was used a few minutes ago.



This issue doesn't happen on the laptop, which just stays on.





  • EDIT adding info about the build versions in use. Both machines cited are on build 10074. If anyone reading this is perplexed that
    someone would use anything other than the latest build (currently
    10130), remember that during a technical preview not everyone is
    expected to be, or wants to be, on the latest build. Users can select
    whether to be on the slow ring or the fast ring,
    which determines how quickly they will receive updates for new
    builds, which in turn means in theory they can defer updating until a
    new build has had a chance to prove its stability. Additionally it's
    in the nature of a pre-release product that whole areas may not yet
    work properly (even 30 days pre-RTM!) and issues are still being
    resolved. If you look on the Windows Feedback app you'll see numerous
    posts relating to failure to update to the current build (10130).
    This failure is afflicting the two machines I've posted here about, and I'll be continuing to work with whatever MS push out in response to the broken 10130 update feedback, in the hope that any findings from this exercise can ultimately contribute to the stability of the RTM version. I
    use a different VM with a clean install of 10130 for using 10130.

  • Returning to my question, it's by no means clear that this should be
    an issue only with build 10074 (and indeed the other machine on 10074
    is not afflicted by this issue). Nor have I seen a single post
    linking this issue to build 10074. In the absence of any information
    to the contrary, we must assume it's an issue that could affect any Windows 10 build or any version of Windows. END EDIT


I've searched and found reports of similar messages in various scenarios and Windows versions, but not a simple unexplained shutdown like this.



Why is it doing this, and how can I stop it?







windows shutdown windows-10-preview






share|improve this question















share|improve this question













share|improve this question




share|improve this question








edited Jun 29 '15 at 21:09

























asked Jun 28 '15 at 10:45









Reg Edit

1,42111026




1,42111026












  • Please provide the build your using on each machine, if they are not the current build, then be sure you upgrade each machine that isn't running the current build.
    – Ramhound
    Jun 29 '15 at 14:54










  • @Ramhound I've edited my question to add info on builds in use.
    – Reg Edit
    Jun 29 '15 at 21:11










  • If you will not update to the current build we cannot help you.
    – Ramhound
    Jun 30 '15 at 2:30


















  • Please provide the build your using on each machine, if they are not the current build, then be sure you upgrade each machine that isn't running the current build.
    – Ramhound
    Jun 29 '15 at 14:54










  • @Ramhound I've edited my question to add info on builds in use.
    – Reg Edit
    Jun 29 '15 at 21:11










  • If you will not update to the current build we cannot help you.
    – Ramhound
    Jun 30 '15 at 2:30
















Please provide the build your using on each machine, if they are not the current build, then be sure you upgrade each machine that isn't running the current build.
– Ramhound
Jun 29 '15 at 14:54




Please provide the build your using on each machine, if they are not the current build, then be sure you upgrade each machine that isn't running the current build.
– Ramhound
Jun 29 '15 at 14:54












@Ramhound I've edited my question to add info on builds in use.
– Reg Edit
Jun 29 '15 at 21:11




@Ramhound I've edited my question to add info on builds in use.
– Reg Edit
Jun 29 '15 at 21:11












If you will not update to the current build we cannot help you.
– Ramhound
Jun 30 '15 at 2:30




If you will not update to the current build we cannot help you.
– Ramhound
Jun 30 '15 at 2:30










3 Answers
3






active

oldest

votes


















2














This happens when Windows 10 has failed to activate.



Windows 10 activates automatically whenever it has an internet connection; if it fails to do so, it may succeed after a restart. It seems such restarts are now automatic, without any notification that activation has failed.



If the failure is for reasons that a restart won't help with, such as the DNS name does not exist issue, Windows 10 will keep restarting periodically to try and activate, in an endless loop, never succeeding in activating.



Within Settings there's a section for activation. Press the Activate button. If activation fails here, you are shown the reason for the failure, such as "DNS name does not exist". Armed with the failure details, you can now do a search for the particular issue encountered, and take the necessary steps to resolve the activation issue.



Further information about activation in Windows 10 and resolving activation issues can be found here.






share|improve this answer































    0














    Same issue, I've disabled windows software protection service and that's it.



    HKLM/SYSTEM/CurrentControlSet/Services/sppsvc



    You need to set value 4 for Start dword and reboot.






    share|improve this answer





























      -2














      Look like the Windows 10 Preview license have been expired. Is it running the same preview version as the laptop ?



      Please run Windows Update to latest build to see whether it fixed this issue.






      share|improve this answer





















      • Preview license have been expired - Eric, could you provide a reference for this comment? The closest I found is that the [first three builds of Windows 10 Technical Preview--9841, 9860 and 9879, all released in 2014--will refuse to boot at the end of April [...] and have been displaying warnings of the impending expiration for the last two weeks. Starting Wednesday, the PCs have been rebooting every three hours, another hint from Microsoft to update](computerworld.com/article/2910469/…). But that doesn't fit what I'm seeing.
        – Reg Edit
        Jun 29 '15 at 21:43










      • I overlooked the reboot will be only last for several days then stop afterward. Thanks for your information.
        – Eric Leung
        Jul 5 '15 at 16:08











      Your Answer








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      3 Answers
      3






      active

      oldest

      votes








      3 Answers
      3






      active

      oldest

      votes









      active

      oldest

      votes






      active

      oldest

      votes









      2














      This happens when Windows 10 has failed to activate.



      Windows 10 activates automatically whenever it has an internet connection; if it fails to do so, it may succeed after a restart. It seems such restarts are now automatic, without any notification that activation has failed.



      If the failure is for reasons that a restart won't help with, such as the DNS name does not exist issue, Windows 10 will keep restarting periodically to try and activate, in an endless loop, never succeeding in activating.



      Within Settings there's a section for activation. Press the Activate button. If activation fails here, you are shown the reason for the failure, such as "DNS name does not exist". Armed with the failure details, you can now do a search for the particular issue encountered, and take the necessary steps to resolve the activation issue.



      Further information about activation in Windows 10 and resolving activation issues can be found here.






      share|improve this answer




























        2














        This happens when Windows 10 has failed to activate.



        Windows 10 activates automatically whenever it has an internet connection; if it fails to do so, it may succeed after a restart. It seems such restarts are now automatic, without any notification that activation has failed.



        If the failure is for reasons that a restart won't help with, such as the DNS name does not exist issue, Windows 10 will keep restarting periodically to try and activate, in an endless loop, never succeeding in activating.



        Within Settings there's a section for activation. Press the Activate button. If activation fails here, you are shown the reason for the failure, such as "DNS name does not exist". Armed with the failure details, you can now do a search for the particular issue encountered, and take the necessary steps to resolve the activation issue.



        Further information about activation in Windows 10 and resolving activation issues can be found here.






        share|improve this answer


























          2












          2








          2






          This happens when Windows 10 has failed to activate.



          Windows 10 activates automatically whenever it has an internet connection; if it fails to do so, it may succeed after a restart. It seems such restarts are now automatic, without any notification that activation has failed.



          If the failure is for reasons that a restart won't help with, such as the DNS name does not exist issue, Windows 10 will keep restarting periodically to try and activate, in an endless loop, never succeeding in activating.



          Within Settings there's a section for activation. Press the Activate button. If activation fails here, you are shown the reason for the failure, such as "DNS name does not exist". Armed with the failure details, you can now do a search for the particular issue encountered, and take the necessary steps to resolve the activation issue.



          Further information about activation in Windows 10 and resolving activation issues can be found here.






          share|improve this answer














          This happens when Windows 10 has failed to activate.



          Windows 10 activates automatically whenever it has an internet connection; if it fails to do so, it may succeed after a restart. It seems such restarts are now automatic, without any notification that activation has failed.



          If the failure is for reasons that a restart won't help with, such as the DNS name does not exist issue, Windows 10 will keep restarting periodically to try and activate, in an endless loop, never succeeding in activating.



          Within Settings there's a section for activation. Press the Activate button. If activation fails here, you are shown the reason for the failure, such as "DNS name does not exist". Armed with the failure details, you can now do a search for the particular issue encountered, and take the necessary steps to resolve the activation issue.



          Further information about activation in Windows 10 and resolving activation issues can be found here.







          share|improve this answer














          share|improve this answer



          share|improve this answer








          edited Mar 20 '17 at 10:17









          Community

          1




          1










          answered Jul 1 '15 at 6:43









          Reg Edit

          1,42111026




          1,42111026

























              0














              Same issue, I've disabled windows software protection service and that's it.



              HKLM/SYSTEM/CurrentControlSet/Services/sppsvc



              You need to set value 4 for Start dword and reboot.






              share|improve this answer


























                0














                Same issue, I've disabled windows software protection service and that's it.



                HKLM/SYSTEM/CurrentControlSet/Services/sppsvc



                You need to set value 4 for Start dword and reboot.






                share|improve this answer
























                  0












                  0








                  0






                  Same issue, I've disabled windows software protection service and that's it.



                  HKLM/SYSTEM/CurrentControlSet/Services/sppsvc



                  You need to set value 4 for Start dword and reboot.






                  share|improve this answer












                  Same issue, I've disabled windows software protection service and that's it.



                  HKLM/SYSTEM/CurrentControlSet/Services/sppsvc



                  You need to set value 4 for Start dword and reboot.







                  share|improve this answer












                  share|improve this answer



                  share|improve this answer










                  answered Dec 13 at 9:10









                  puchu

                  5961718




                  5961718























                      -2














                      Look like the Windows 10 Preview license have been expired. Is it running the same preview version as the laptop ?



                      Please run Windows Update to latest build to see whether it fixed this issue.






                      share|improve this answer





















                      • Preview license have been expired - Eric, could you provide a reference for this comment? The closest I found is that the [first three builds of Windows 10 Technical Preview--9841, 9860 and 9879, all released in 2014--will refuse to boot at the end of April [...] and have been displaying warnings of the impending expiration for the last two weeks. Starting Wednesday, the PCs have been rebooting every three hours, another hint from Microsoft to update](computerworld.com/article/2910469/…). But that doesn't fit what I'm seeing.
                        – Reg Edit
                        Jun 29 '15 at 21:43










                      • I overlooked the reboot will be only last for several days then stop afterward. Thanks for your information.
                        – Eric Leung
                        Jul 5 '15 at 16:08
















                      -2














                      Look like the Windows 10 Preview license have been expired. Is it running the same preview version as the laptop ?



                      Please run Windows Update to latest build to see whether it fixed this issue.






                      share|improve this answer





















                      • Preview license have been expired - Eric, could you provide a reference for this comment? The closest I found is that the [first three builds of Windows 10 Technical Preview--9841, 9860 and 9879, all released in 2014--will refuse to boot at the end of April [...] and have been displaying warnings of the impending expiration for the last two weeks. Starting Wednesday, the PCs have been rebooting every three hours, another hint from Microsoft to update](computerworld.com/article/2910469/…). But that doesn't fit what I'm seeing.
                        – Reg Edit
                        Jun 29 '15 at 21:43










                      • I overlooked the reboot will be only last for several days then stop afterward. Thanks for your information.
                        – Eric Leung
                        Jul 5 '15 at 16:08














                      -2












                      -2








                      -2






                      Look like the Windows 10 Preview license have been expired. Is it running the same preview version as the laptop ?



                      Please run Windows Update to latest build to see whether it fixed this issue.






                      share|improve this answer












                      Look like the Windows 10 Preview license have been expired. Is it running the same preview version as the laptop ?



                      Please run Windows Update to latest build to see whether it fixed this issue.







                      share|improve this answer












                      share|improve this answer



                      share|improve this answer










                      answered Jun 28 '15 at 15:15









                      Eric Leung

                      1723




                      1723












                      • Preview license have been expired - Eric, could you provide a reference for this comment? The closest I found is that the [first three builds of Windows 10 Technical Preview--9841, 9860 and 9879, all released in 2014--will refuse to boot at the end of April [...] and have been displaying warnings of the impending expiration for the last two weeks. Starting Wednesday, the PCs have been rebooting every three hours, another hint from Microsoft to update](computerworld.com/article/2910469/…). But that doesn't fit what I'm seeing.
                        – Reg Edit
                        Jun 29 '15 at 21:43










                      • I overlooked the reboot will be only last for several days then stop afterward. Thanks for your information.
                        – Eric Leung
                        Jul 5 '15 at 16:08


















                      • Preview license have been expired - Eric, could you provide a reference for this comment? The closest I found is that the [first three builds of Windows 10 Technical Preview--9841, 9860 and 9879, all released in 2014--will refuse to boot at the end of April [...] and have been displaying warnings of the impending expiration for the last two weeks. Starting Wednesday, the PCs have been rebooting every three hours, another hint from Microsoft to update](computerworld.com/article/2910469/…). But that doesn't fit what I'm seeing.
                        – Reg Edit
                        Jun 29 '15 at 21:43










                      • I overlooked the reboot will be only last for several days then stop afterward. Thanks for your information.
                        – Eric Leung
                        Jul 5 '15 at 16:08
















                      Preview license have been expired - Eric, could you provide a reference for this comment? The closest I found is that the [first three builds of Windows 10 Technical Preview--9841, 9860 and 9879, all released in 2014--will refuse to boot at the end of April [...] and have been displaying warnings of the impending expiration for the last two weeks. Starting Wednesday, the PCs have been rebooting every three hours, another hint from Microsoft to update](computerworld.com/article/2910469/…). But that doesn't fit what I'm seeing.
                      – Reg Edit
                      Jun 29 '15 at 21:43




                      Preview license have been expired - Eric, could you provide a reference for this comment? The closest I found is that the [first three builds of Windows 10 Technical Preview--9841, 9860 and 9879, all released in 2014--will refuse to boot at the end of April [...] and have been displaying warnings of the impending expiration for the last two weeks. Starting Wednesday, the PCs have been rebooting every three hours, another hint from Microsoft to update](computerworld.com/article/2910469/…). But that doesn't fit what I'm seeing.
                      – Reg Edit
                      Jun 29 '15 at 21:43












                      I overlooked the reboot will be only last for several days then stop afterward. Thanks for your information.
                      – Eric Leung
                      Jul 5 '15 at 16:08




                      I overlooked the reboot will be only last for several days then stop afterward. Thanks for your information.
                      – Eric Leung
                      Jul 5 '15 at 16:08


















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