Why is my Focusrite Scarlett 2i4 no longer recognized?
Last night, after a year of continued and problem free use, I discovered that my computer no longer detects my Scarlett 2i4. My DAW (Ableton Live 9.1) says that no audio devices are detected and even Windows 8 cannot see it in audio devices.
I am running Windows 8.1 x64
Scarlett connected via original USB cable (no powered hub).
I have tried every USB port on motherboard and switched around the cable.
I have the latest Focusrite drivers and have reinstalled them twice.
Scarlett 2i4 appears in device manager, but not recognized by DAW or Windows > sounds / audio devices.
I also, have tried this on my iMac running OS 10.8, and my ASUS N56VJ laptop running windows 8.1 x64bit, yet the same issue is occurring which seems to worryingly confirm that the issue is, indeed, hardware related.
From the information I have providided, am I correct in thinking that the device is faulty and needs replacing?
usb troubleshooting
asked Apr 27 '14 at 14:42
Jake
111113
migrated from sound.stackexchange.com Apr 27 '14 at 17:28
This question came from our site for sound engineers, producers, editors, and enthusiasts.
add a comment |
Last night, after a year of continued and problem free use, I discovered that my computer no longer detects my Scarlett 2i4. My DAW (Ableton Live 9.1) says that no audio devices are detected and even Windows 8 cannot see it in audio devices.
I am running Windows 8.1 x64
Scarlett connected via original USB cable (no powered hub).
I have tried every USB port on motherboard and switched around the cable.
I have the latest Focusrite drivers and have reinstalled them twice.
Scarlett 2i4 appears in device manager, but not recognized by DAW or Windows > sounds / audio devices.
I also, have tried this on my iMac running OS 10.8, and my ASUS N56VJ laptop running windows 8.1 x64bit, yet the same issue is occurring which seems to worryingly confirm that the issue is, indeed, hardware related.
From the information I have providided, am I correct in thinking that the device is faulty and needs replacing?
usb troubleshooting
asked Apr 27 '14 at 14:42
Jake
111113
migrated from sound.stackexchange.com Apr 27 '14 at 17:28
This question came from our site for sound engineers, producers, editors, and enthusiasts.
99% chance of "yes", assuming you already tried replacing the cable.
– Debra
Apr 27 '14 at 19:41
add a comment |
Last night, after a year of continued and problem free use, I discovered that my computer no longer detects my Scarlett 2i4. My DAW (Ableton Live 9.1) says that no audio devices are detected and even Windows 8 cannot see it in audio devices.
I am running Windows 8.1 x64
Scarlett connected via original USB cable (no powered hub).
I have tried every USB port on motherboard and switched around the cable.
I have the latest Focusrite drivers and have reinstalled them twice.
Scarlett 2i4 appears in device manager, but not recognized by DAW or Windows > sounds / audio devices.
I also, have tried this on my iMac running OS 10.8, and my ASUS N56VJ laptop running windows 8.1 x64bit, yet the same issue is occurring which seems to worryingly confirm that the issue is, indeed, hardware related.
From the information I have providided, am I correct in thinking that the device is faulty and needs replacing?
usb troubleshooting
asked Apr 27 '14 at 14:42
Jake
111113
Last night, after a year of continued and problem free use, I discovered that my computer no longer detects my Scarlett 2i4. My DAW (Ableton Live 9.1) says that no audio devices are detected and even Windows 8 cannot see it in audio devices.
I am running Windows 8.1 x64
Scarlett connected via original USB cable (no powered hub).
I have tried every USB port on motherboard and switched around the cable.
I have the latest Focusrite drivers and have reinstalled them twice.
Scarlett 2i4 appears in device manager, but not recognized by DAW or Windows > sounds / audio devices.
I also, have tried this on my iMac running OS 10.8, and my ASUS N56VJ laptop running windows 8.1 x64bit, yet the same issue is occurring which seems to worryingly confirm that the issue is, indeed, hardware related.
From the information I have providided, am I correct in thinking that the device is faulty and needs replacing?
usb troubleshooting
usb troubleshooting
asked Apr 27 '14 at 14:42
Jake
111113
asked Apr 27 '14 at 14:42
Jake
111113
asked Apr 27 '14 at 14:42
Jake
111113
asked Apr 27 '14 at 14:42
Jake
111113
asked Apr 27 '14 at 14:42
Jake
111113
111113
migrated from sound.stackexchange.com Apr 27 '14 at 17:28
This question came from our site for sound engineers, producers, editors, and enthusiasts.
migrated from sound.stackexchange.com Apr 27 '14 at 17:28
This question came from our site for sound engineers, producers, editors, and enthusiasts.
99% chance of "yes", assuming you already tried replacing the cable.
– Debra
Apr 27 '14 at 19:41
add a comment |
99% chance of "yes", assuming you already tried replacing the cable.
– Debra
Apr 27 '14 at 19:41
99% chance of "yes", assuming you already tried replacing the cable.
– Debra
Apr 27 '14 at 19:41
99% chance of "yes", assuming you already tried replacing the cable.
– Debra
Apr 27 '14 at 19:41
add a comment |
2 Answers
2
active
oldest
votes
I just had this exact same problem.
What you have to do is to go to the driver website. and
to download and install the drivers where it said Windows XP Only.
My system is Windows 8 and this solution worked fine for me.
Before I tried the Windows 7/8 drivers but they didn't work.
edited Jul 18 '14 at 23:40
Hastur
13.1k53266
answered Jul 18 '14 at 21:34
David Toma
1
Thanks David, Unfortunately I replaced the unit, but will remember this if the issue happens again.
– Jake
Jul 19 '14 at 23:51
add a comment |
Just reinstall the drivers while USB Scarlet 2i4 is NOT connected. Then restart the PC and after the Windows starts connect the Scarlet 2i4.
This is written in the manual...
answered Jun 23 '15 at 22:02
71GA
1096
add a comment |
protected by bwDraco Jan 10 '16 at 23:47
Thank you for your interest in this question.
Because it has attracted low-quality or spam answers that had to be removed, posting an answer now requires 10 reputation on this site (the association bonus does not count).
Would you like to answer one of these unanswered questions instead?
2 Answers
2
active
oldest
votes
2 Answers
2
active
oldest
votes
active
oldest
votes
active
oldest
votes
I just had this exact same problem.
What you have to do is to go to the driver website. and
to download and install the drivers where it said Windows XP Only.
My system is Windows 8 and this solution worked fine for me.
Before I tried the Windows 7/8 drivers but they didn't work.
edited Jul 18 '14 at 23:40
Hastur
13.1k53266
answered Jul 18 '14 at 21:34
David Toma
1
Thanks David, Unfortunately I replaced the unit, but will remember this if the issue happens again.
– Jake
Jul 19 '14 at 23:51
add a comment |
I just had this exact same problem.
What you have to do is to go to the driver website. and
to download and install the drivers where it said Windows XP Only.
My system is Windows 8 and this solution worked fine for me.
Before I tried the Windows 7/8 drivers but they didn't work.
edited Jul 18 '14 at 23:40
Hastur
13.1k53266
answered Jul 18 '14 at 21:34
David Toma
1
Thanks David, Unfortunately I replaced the unit, but will remember this if the issue happens again.
– Jake
Jul 19 '14 at 23:51
add a comment |
I just had this exact same problem.
What you have to do is to go to the driver website. and
to download and install the drivers where it said Windows XP Only.
My system is Windows 8 and this solution worked fine for me.
Before I tried the Windows 7/8 drivers but they didn't work.
edited Jul 18 '14 at 23:40
Hastur
13.1k53266
answered Jul 18 '14 at 21:34
David Toma
1
I just had this exact same problem.
What you have to do is to go to the driver website. and
to download and install the drivers where it said Windows XP Only.
My system is Windows 8 and this solution worked fine for me.
Before I tried the Windows 7/8 drivers but they didn't work.
edited Jul 18 '14 at 23:40
Hastur
13.1k53266
answered Jul 18 '14 at 21:34
David Toma
1
edited Jul 18 '14 at 23:40
Hastur
13.1k53266
edited Jul 18 '14 at 23:40
Hastur
13.1k53266
edited Jul 18 '14 at 23:40
Hastur
13.1k53266
13.1k53266
answered Jul 18 '14 at 21:34
David Toma
1
answered Jul 18 '14 at 21:34
David Toma
1
answered Jul 18 '14 at 21:34
David Toma
1
1
Thanks David, Unfortunately I replaced the unit, but will remember this if the issue happens again.
– Jake
Jul 19 '14 at 23:51
add a comment |
Thanks David, Unfortunately I replaced the unit, but will remember this if the issue happens again.
– Jake
Jul 19 '14 at 23:51
Thanks David, Unfortunately I replaced the unit, but will remember this if the issue happens again.
– Jake
Jul 19 '14 at 23:51
Thanks David, Unfortunately I replaced the unit, but will remember this if the issue happens again.
– Jake
Jul 19 '14 at 23:51
add a comment |
Just reinstall the drivers while USB Scarlet 2i4 is NOT connected. Then restart the PC and after the Windows starts connect the Scarlet 2i4.
This is written in the manual...
answered Jun 23 '15 at 22:02
71GA
1096
add a comment |
Just reinstall the drivers while USB Scarlet 2i4 is NOT connected. Then restart the PC and after the Windows starts connect the Scarlet 2i4.
This is written in the manual...
answered Jun 23 '15 at 22:02
71GA
1096
add a comment |
Just reinstall the drivers while USB Scarlet 2i4 is NOT connected. Then restart the PC and after the Windows starts connect the Scarlet 2i4.
This is written in the manual...
answered Jun 23 '15 at 22:02
71GA
1096
Just reinstall the drivers while USB Scarlet 2i4 is NOT connected. Then restart the PC and after the Windows starts connect the Scarlet 2i4.
This is written in the manual...
answered Jun 23 '15 at 22:02
71GA
1096
answered Jun 23 '15 at 22:02
71GA
1096
answered Jun 23 '15 at 22:02
71GA
1096
answered Jun 23 '15 at 22:02
71GA
1096
1096
add a comment |
add a comment |
protected by bwDraco Jan 10 '16 at 23:47
Thank you for your interest in this question.
Because it has attracted low-quality or spam answers that had to be removed, posting an answer now requires 10 reputation on this site (the association bonus does not count).
Would you like to answer one of these unanswered questions instead?
99% chance of "yes", assuming you already tried replacing the cable.
– Debra
Apr 27 '14 at 19:41