Western Digital Red Pro HDD making “beeping” noise in NAS
I have just received 4x WD Red Pro 8TB 256 Mb Cache Drives (WD8003FFBX-68B9AN0) for use in my Synology DS918+ NAS.
When performing certain heavy actions, such as reading or writing an Apple Time Machine backup to the NAS, halfway through the backup process, one or more of the drives starts to make a very strange "beeping" or "whuzzing" sound. I don't believe it is beeping per se, but it sounds like the drive head could be stuck. It makes this noise many times every minute, for most of the time as the backup R/W is being performed – but not all the time, and not when light actions are being performed.
Please see this video, where the sound is through-out, but particularly after 00:30: https://youtu.be/pl71ocYy2eg. As you can see in the video, when the beeping occurs, the green lights normally flashing on the NAS are solid green and not flashing.
Also, an audio clip with significant beeping: https://vocaroo.com/i/s0yz7tonaITs
I contacted Western Digital support, and they gave me a pretty aloof answer saying that noises in Helium drives are normal, and that I should connect the drives to a Windows computer and run their diagnosis software if I'm worried.
My gut feeling is that this sound is not normal. I've had helium drives previously (the WD Gold Drives) and none of them did the beeping sound.
Is this a problem you recognize? What should I do about it?
hard-drive nas noise
asked Dec 22 '18 at 14:03
Winterflags
341729
|
show 2 more comments
I have just received 4x WD Red Pro 8TB 256 Mb Cache Drives (WD8003FFBX-68B9AN0) for use in my Synology DS918+ NAS.
When performing certain heavy actions, such as reading or writing an Apple Time Machine backup to the NAS, halfway through the backup process, one or more of the drives starts to make a very strange "beeping" or "whuzzing" sound. I don't believe it is beeping per se, but it sounds like the drive head could be stuck. It makes this noise many times every minute, for most of the time as the backup R/W is being performed – but not all the time, and not when light actions are being performed.
Please see this video, where the sound is through-out, but particularly after 00:30: https://youtu.be/pl71ocYy2eg. As you can see in the video, when the beeping occurs, the green lights normally flashing on the NAS are solid green and not flashing.
Also, an audio clip with significant beeping: https://vocaroo.com/i/s0yz7tonaITs
I contacted Western Digital support, and they gave me a pretty aloof answer saying that noises in Helium drives are normal, and that I should connect the drives to a Windows computer and run their diagnosis software if I'm worried.
My gut feeling is that this sound is not normal. I've had helium drives previously (the WD Gold Drives) and none of them did the beeping sound.
Is this a problem you recognize? What should I do about it?
hard-drive nas noise
asked Dec 22 '18 at 14:03
Winterflags
341729
So have you run the diagnosis software? If there is a problem, having gone through the process of a warranty claim on an HDD, it is necessary to get it replaced.
– Ramhound
Dec 22 '18 at 14:06
I have run extended S.M.A.R.T tests on the drives via Synology's DiskStation and found no errors, but haven't had chance to run WD's diagnosis software yet. I'm actually a Mac user, so I would have to disconnect each drive from the NAS and then leave my MacBook running the test in Bootcamp. I will do that soon, but first I'd like to know if noises like this are normal. I really do doubt it.
– Winterflags
Dec 22 '18 at 14:09
The results of the diagnosis tool will provide you the necessary information to determine if the drive is operating normal or not.
– Ramhound
Dec 22 '18 at 14:13
@Ramhound So you know for a fact that WD's diagnosis tool can detect a stuck drive head, or some other problem that may be causal? Are you actually speaking out of experience or are you just assuming that it will give a truthful diagnosis? Do you own a WD Red Pro drive and have this beeping noise upon normal operation?
– Winterflags
Dec 22 '18 at 14:17
1
I have numerous Helium drives. None of them make noises any different then non-Helium drives.
– Ramhound
Dec 22 '18 at 14:38
|
show 2 more comments
I have just received 4x WD Red Pro 8TB 256 Mb Cache Drives (WD8003FFBX-68B9AN0) for use in my Synology DS918+ NAS.
When performing certain heavy actions, such as reading or writing an Apple Time Machine backup to the NAS, halfway through the backup process, one or more of the drives starts to make a very strange "beeping" or "whuzzing" sound. I don't believe it is beeping per se, but it sounds like the drive head could be stuck. It makes this noise many times every minute, for most of the time as the backup R/W is being performed – but not all the time, and not when light actions are being performed.
Please see this video, where the sound is through-out, but particularly after 00:30: https://youtu.be/pl71ocYy2eg. As you can see in the video, when the beeping occurs, the green lights normally flashing on the NAS are solid green and not flashing.
Also, an audio clip with significant beeping: https://vocaroo.com/i/s0yz7tonaITs
I contacted Western Digital support, and they gave me a pretty aloof answer saying that noises in Helium drives are normal, and that I should connect the drives to a Windows computer and run their diagnosis software if I'm worried.
My gut feeling is that this sound is not normal. I've had helium drives previously (the WD Gold Drives) and none of them did the beeping sound.
Is this a problem you recognize? What should I do about it?
hard-drive nas noise
asked Dec 22 '18 at 14:03
Winterflags
341729
I have just received 4x WD Red Pro 8TB 256 Mb Cache Drives (WD8003FFBX-68B9AN0) for use in my Synology DS918+ NAS.
When performing certain heavy actions, such as reading or writing an Apple Time Machine backup to the NAS, halfway through the backup process, one or more of the drives starts to make a very strange "beeping" or "whuzzing" sound. I don't believe it is beeping per se, but it sounds like the drive head could be stuck. It makes this noise many times every minute, for most of the time as the backup R/W is being performed – but not all the time, and not when light actions are being performed.
Please see this video, where the sound is through-out, but particularly after 00:30: https://youtu.be/pl71ocYy2eg. As you can see in the video, when the beeping occurs, the green lights normally flashing on the NAS are solid green and not flashing.
Also, an audio clip with significant beeping: https://vocaroo.com/i/s0yz7tonaITs
I contacted Western Digital support, and they gave me a pretty aloof answer saying that noises in Helium drives are normal, and that I should connect the drives to a Windows computer and run their diagnosis software if I'm worried.
My gut feeling is that this sound is not normal. I've had helium drives previously (the WD Gold Drives) and none of them did the beeping sound.
Is this a problem you recognize? What should I do about it?
hard-drive nas noise
hard-drive nas noise
asked Dec 22 '18 at 14:03
Winterflags
341729
asked Dec 22 '18 at 14:03
Winterflags
341729
edited Dec 22 '18 at 15:10
asked Dec 22 '18 at 14:03
Winterflags
341729
asked Dec 22 '18 at 14:03
Winterflags
341729
asked Dec 22 '18 at 14:03
Winterflags
341729
341729
So have you run the diagnosis software? If there is a problem, having gone through the process of a warranty claim on an HDD, it is necessary to get it replaced.
– Ramhound
Dec 22 '18 at 14:06
I have run extended S.M.A.R.T tests on the drives via Synology's DiskStation and found no errors, but haven't had chance to run WD's diagnosis software yet. I'm actually a Mac user, so I would have to disconnect each drive from the NAS and then leave my MacBook running the test in Bootcamp. I will do that soon, but first I'd like to know if noises like this are normal. I really do doubt it.
– Winterflags
Dec 22 '18 at 14:09
The results of the diagnosis tool will provide you the necessary information to determine if the drive is operating normal or not.
– Ramhound
Dec 22 '18 at 14:13
@Ramhound So you know for a fact that WD's diagnosis tool can detect a stuck drive head, or some other problem that may be causal? Are you actually speaking out of experience or are you just assuming that it will give a truthful diagnosis? Do you own a WD Red Pro drive and have this beeping noise upon normal operation?
– Winterflags
Dec 22 '18 at 14:17
1
I have numerous Helium drives. None of them make noises any different then non-Helium drives.
– Ramhound
Dec 22 '18 at 14:38
|
show 2 more comments
So have you run the diagnosis software? If there is a problem, having gone through the process of a warranty claim on an HDD, it is necessary to get it replaced.
– Ramhound
Dec 22 '18 at 14:06
I have run extended S.M.A.R.T tests on the drives via Synology's DiskStation and found no errors, but haven't had chance to run WD's diagnosis software yet. I'm actually a Mac user, so I would have to disconnect each drive from the NAS and then leave my MacBook running the test in Bootcamp. I will do that soon, but first I'd like to know if noises like this are normal. I really do doubt it.
– Winterflags
Dec 22 '18 at 14:09
The results of the diagnosis tool will provide you the necessary information to determine if the drive is operating normal or not.
– Ramhound
Dec 22 '18 at 14:13
@Ramhound So you know for a fact that WD's diagnosis tool can detect a stuck drive head, or some other problem that may be causal? Are you actually speaking out of experience or are you just assuming that it will give a truthful diagnosis? Do you own a WD Red Pro drive and have this beeping noise upon normal operation?
– Winterflags
Dec 22 '18 at 14:17
1
I have numerous Helium drives. None of them make noises any different then non-Helium drives.
– Ramhound
Dec 22 '18 at 14:38
So have you run the diagnosis software? If there is a problem, having gone through the process of a warranty claim on an HDD, it is necessary to get it replaced.
– Ramhound
Dec 22 '18 at 14:06
So have you run the diagnosis software? If there is a problem, having gone through the process of a warranty claim on an HDD, it is necessary to get it replaced.
– Ramhound
Dec 22 '18 at 14:06
I have run extended S.M.A.R.T tests on the drives via Synology's DiskStation and found no errors, but haven't had chance to run WD's diagnosis software yet. I'm actually a Mac user, so I would have to disconnect each drive from the NAS and then leave my MacBook running the test in Bootcamp. I will do that soon, but first I'd like to know if noises like this are normal. I really do doubt it.
– Winterflags
Dec 22 '18 at 14:09
I have run extended S.M.A.R.T tests on the drives via Synology's DiskStation and found no errors, but haven't had chance to run WD's diagnosis software yet. I'm actually a Mac user, so I would have to disconnect each drive from the NAS and then leave my MacBook running the test in Bootcamp. I will do that soon, but first I'd like to know if noises like this are normal. I really do doubt it.
– Winterflags
Dec 22 '18 at 14:09
The results of the diagnosis tool will provide you the necessary information to determine if the drive is operating normal or not.
– Ramhound
Dec 22 '18 at 14:13
The results of the diagnosis tool will provide you the necessary information to determine if the drive is operating normal or not.
– Ramhound
Dec 22 '18 at 14:13
@Ramhound So you know for a fact that WD's diagnosis tool can detect a stuck drive head, or some other problem that may be causal? Are you actually speaking out of experience or are you just assuming that it will give a truthful diagnosis? Do you own a WD Red Pro drive and have this beeping noise upon normal operation?
– Winterflags
Dec 22 '18 at 14:17
@Ramhound So you know for a fact that WD's diagnosis tool can detect a stuck drive head, or some other problem that may be causal? Are you actually speaking out of experience or are you just assuming that it will give a truthful diagnosis? Do you own a WD Red Pro drive and have this beeping noise upon normal operation?
– Winterflags
Dec 22 '18 at 14:17
1
1
I have numerous Helium drives. None of them make noises any different then non-Helium drives.
– Ramhound
Dec 22 '18 at 14:38
I have numerous Helium drives. None of them make noises any different then non-Helium drives.
– Ramhound
Dec 22 '18 at 14:38
|
show 2 more comments
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So have you run the diagnosis software? If there is a problem, having gone through the process of a warranty claim on an HDD, it is necessary to get it replaced.
– Ramhound
Dec 22 '18 at 14:06
I have run extended S.M.A.R.T tests on the drives via Synology's DiskStation and found no errors, but haven't had chance to run WD's diagnosis software yet. I'm actually a Mac user, so I would have to disconnect each drive from the NAS and then leave my MacBook running the test in Bootcamp. I will do that soon, but first I'd like to know if noises like this are normal. I really do doubt it.
– Winterflags
Dec 22 '18 at 14:09
The results of the diagnosis tool will provide you the necessary information to determine if the drive is operating normal or not.
– Ramhound
Dec 22 '18 at 14:13
@Ramhound So you know for a fact that WD's diagnosis tool can detect a stuck drive head, or some other problem that may be causal? Are you actually speaking out of experience or are you just assuming that it will give a truthful diagnosis? Do you own a WD Red Pro drive and have this beeping noise upon normal operation?
– Winterflags
Dec 22 '18 at 14:17
1
I have numerous Helium drives. None of them make noises any different then non-Helium drives.
– Ramhound
Dec 22 '18 at 14:38