Can't connect Mac Mail to MS Exchange after password reset
My company's MS Exchange admin has reset my password and given me a one time password. I changed it to a new password and then updated it in:
- My iPad Mail app.
- My Android Outlook app.
- My Mac's Mail app.
The iPad and the Android phone were able to connect with the new password without issues. My Mac, can't. It keeps telling me that it's:
Unable to verify account name or password.
Any pointers?
email exchange
asked Feb 19 at 12:14
Mig82Mig82
1134
add a comment |
My company's MS Exchange admin has reset my password and given me a one time password. I changed it to a new password and then updated it in:
- My iPad Mail app.
- My Android Outlook app.
- My Mac's Mail app.
The iPad and the Android phone were able to connect with the new password without issues. My Mac, can't. It keeps telling me that it's:
Unable to verify account name or password.
Any pointers?
email exchange
asked Feb 19 at 12:14
Mig82Mig82
1134
1
Did you entirely remove the account and re-add it?
– music2myear
Feb 19 at 17:39
Have you tried deleting the password from Keychain Access?
– Yuki Sun
Feb 20 at 1:55
Thanks @music2myear, I tried that like 5 min after posting this question and it worked. It's really silly that Apple's Mail app on an iPad will pick up the new credentials without issues but the equivalent on a Mac won't. Anyway, if you'd like the points, just post that as an answer and I'll select it as the correct one.
– Mig82
Feb 20 at 9:22
I think it just happens from time to time on any Apple device. I suppose a few hundred iPhones and if entering the pwd doesn't re-connect the account, removing the account and then re-adding it to the device does the trick.
– music2myear
Feb 20 at 16:14
add a comment |
My company's MS Exchange admin has reset my password and given me a one time password. I changed it to a new password and then updated it in:
- My iPad Mail app.
- My Android Outlook app.
- My Mac's Mail app.
The iPad and the Android phone were able to connect with the new password without issues. My Mac, can't. It keeps telling me that it's:
Unable to verify account name or password.
Any pointers?
email exchange
asked Feb 19 at 12:14
Mig82Mig82
1134
My company's MS Exchange admin has reset my password and given me a one time password. I changed it to a new password and then updated it in:
- My iPad Mail app.
- My Android Outlook app.
- My Mac's Mail app.
The iPad and the Android phone were able to connect with the new password without issues. My Mac, can't. It keeps telling me that it's:
Unable to verify account name or password.
Any pointers?
email exchange
email exchange
asked Feb 19 at 12:14
Mig82Mig82
1134
asked Feb 19 at 12:14
Mig82Mig82
1134
asked Feb 19 at 12:14
Mig82Mig82
1134
asked Feb 19 at 12:14
Mig82Mig82
1134
asked Feb 19 at 12:14
Mig82Mig82
1134
1134
1
Did you entirely remove the account and re-add it?
– music2myear
Feb 19 at 17:39
Have you tried deleting the password from Keychain Access?
– Yuki Sun
Feb 20 at 1:55
Thanks @music2myear, I tried that like 5 min after posting this question and it worked. It's really silly that Apple's Mail app on an iPad will pick up the new credentials without issues but the equivalent on a Mac won't. Anyway, if you'd like the points, just post that as an answer and I'll select it as the correct one.
– Mig82
Feb 20 at 9:22
I think it just happens from time to time on any Apple device. I suppose a few hundred iPhones and if entering the pwd doesn't re-connect the account, removing the account and then re-adding it to the device does the trick.
– music2myear
Feb 20 at 16:14
add a comment |
1
Did you entirely remove the account and re-add it?
– music2myear
Feb 19 at 17:39
Have you tried deleting the password from Keychain Access?
– Yuki Sun
Feb 20 at 1:55
Thanks @music2myear, I tried that like 5 min after posting this question and it worked. It's really silly that Apple's Mail app on an iPad will pick up the new credentials without issues but the equivalent on a Mac won't. Anyway, if you'd like the points, just post that as an answer and I'll select it as the correct one.
– Mig82
Feb 20 at 9:22
I think it just happens from time to time on any Apple device. I suppose a few hundred iPhones and if entering the pwd doesn't re-connect the account, removing the account and then re-adding it to the device does the trick.
– music2myear
Feb 20 at 16:14
1
1
Did you entirely remove the account and re-add it?
– music2myear
Feb 19 at 17:39
Did you entirely remove the account and re-add it?
– music2myear
Feb 19 at 17:39
Have you tried deleting the password from Keychain Access?
– Yuki Sun
Feb 20 at 1:55
Have you tried deleting the password from Keychain Access?
– Yuki Sun
Feb 20 at 1:55
Thanks @music2myear, I tried that like 5 min after posting this question and it worked. It's really silly that Apple's Mail app on an iPad will pick up the new credentials without issues but the equivalent on a Mac won't. Anyway, if you'd like the points, just post that as an answer and I'll select it as the correct one.
– Mig82
Feb 20 at 9:22
Thanks @music2myear, I tried that like 5 min after posting this question and it worked. It's really silly that Apple's Mail app on an iPad will pick up the new credentials without issues but the equivalent on a Mac won't. Anyway, if you'd like the points, just post that as an answer and I'll select it as the correct one.
– Mig82
Feb 20 at 9:22
I think it just happens from time to time on any Apple device. I suppose a few hundred iPhones and if entering the pwd doesn't re-connect the account, removing the account and then re-adding it to the device does the trick.
– music2myear
Feb 20 at 16:14
I think it just happens from time to time on any Apple device. I suppose a few hundred iPhones and if entering the pwd doesn't re-connect the account, removing the account and then re-adding it to the device does the trick.
– music2myear
Feb 20 at 16:14
add a comment |
1 Answer
1
active
oldest
votes
I support a few hundred iPhones and get this issue from time to time. I'd guess the root issue is in the shared code for the Apple Mail app.
The fix is to remove the account from the device entirely, and then re-add the account.
Depending on how you are syncing the mail, you may wish to backup or save the currently downloaded mail before removing the account, either to prevent mail from being lost, or to minimize the amount you have to download again.
I don't know why this happens, just that this fixes it when it does.
answered Feb 20 at 16:16
music2myearmusic2myear
31.8k859101
add a comment |
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votes
I support a few hundred iPhones and get this issue from time to time. I'd guess the root issue is in the shared code for the Apple Mail app.
The fix is to remove the account from the device entirely, and then re-add the account.
Depending on how you are syncing the mail, you may wish to backup or save the currently downloaded mail before removing the account, either to prevent mail from being lost, or to minimize the amount you have to download again.
I don't know why this happens, just that this fixes it when it does.
answered Feb 20 at 16:16
music2myearmusic2myear
31.8k859101
add a comment |
I support a few hundred iPhones and get this issue from time to time. I'd guess the root issue is in the shared code for the Apple Mail app.
The fix is to remove the account from the device entirely, and then re-add the account.
Depending on how you are syncing the mail, you may wish to backup or save the currently downloaded mail before removing the account, either to prevent mail from being lost, or to minimize the amount you have to download again.
I don't know why this happens, just that this fixes it when it does.
answered Feb 20 at 16:16
music2myearmusic2myear
31.8k859101
add a comment |
I support a few hundred iPhones and get this issue from time to time. I'd guess the root issue is in the shared code for the Apple Mail app.
The fix is to remove the account from the device entirely, and then re-add the account.
Depending on how you are syncing the mail, you may wish to backup or save the currently downloaded mail before removing the account, either to prevent mail from being lost, or to minimize the amount you have to download again.
I don't know why this happens, just that this fixes it when it does.
answered Feb 20 at 16:16
music2myearmusic2myear
31.8k859101
I support a few hundred iPhones and get this issue from time to time. I'd guess the root issue is in the shared code for the Apple Mail app.
The fix is to remove the account from the device entirely, and then re-add the account.
Depending on how you are syncing the mail, you may wish to backup or save the currently downloaded mail before removing the account, either to prevent mail from being lost, or to minimize the amount you have to download again.
I don't know why this happens, just that this fixes it when it does.
answered Feb 20 at 16:16
music2myearmusic2myear
31.8k859101
answered Feb 20 at 16:16
music2myearmusic2myear
31.8k859101
answered Feb 20 at 16:16
music2myearmusic2myear
31.8k859101
answered Feb 20 at 16:16
music2myearmusic2myear
31.8k859101
31.8k859101
add a comment |
add a comment |
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1
Did you entirely remove the account and re-add it?
– music2myear
Feb 19 at 17:39
Have you tried deleting the password from Keychain Access?
– Yuki Sun
Feb 20 at 1:55
Thanks @music2myear, I tried that like 5 min after posting this question and it worked. It's really silly that Apple's Mail app on an iPad will pick up the new credentials without issues but the equivalent on a Mac won't. Anyway, if you'd like the points, just post that as an answer and I'll select it as the correct one.
– Mig82
Feb 20 at 9:22
I think it just happens from time to time on any Apple device. I suppose a few hundred iPhones and if entering the pwd doesn't re-connect the account, removing the account and then re-adding it to the device does the trick.
– music2myear
Feb 20 at 16:14