Screen recording has audio “stripped” when compressed or shared











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Short question :



I have taken a video screen recording on my iPhone and imported it to my computer, when i try to compress or share the file it keeps stripping the audio from the video and im just left with a video with no sound. Any ideas why ?





Long questions with background :



I have a screen recording video that I've done on my iPhone 8, iOS 12, showing someone how to do something in the Sonos app, in this video you can hear music playing muffled in the background as i show me changing tracks and can see album covers on my screen.



Ive imported the screen recording to my computer running OSX 10.11 and it works fine. I then trimmed the video in quicktime to remove the beginning, still all working fine. But now ive got a 70MB 2 minute video i cant email.



I get the videos from my iOS device to my OSX device using the dropbox App on the iOS device to upload the video. The file format is Mp4.



Ive tried running it through Handbrake, to compress the video which takes it down to c. 9MB, but for some reason it strips the audio, even through the the audio settings are not set to strip the audio.



Here are the settings im using in Handrake : https://imgur.com/a/GOBwmUc



I then tried to add the 70MB video to my dropbox folder and sharing the video from there, when i create the share link it again has now audio.



I then tried uploading it to youtube as a private video, but again the video has no audio.



Any ideas whats going on here, i would expect Youtube to remove audio tracks if its algorithm detected copyrighted data, but not dropbox, or Handbrake. Is this what is happening ? Or do iOS screen recored videos encode their audio tracks in some odd way that other systems have a hard time processing ?



How can i get around this so that i can share this video with the person i made it for ?










share|improve this question

















This question had a bounty worth +50
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  • Have you tried editing it on iMovie(iOs) and compressing it there?
    – dmb
    Oct 17 at 18:15










  • @dmb i havnt, but i just sent the video to myself via iMessage (before i was importing via the dropbox iOS app or imagecapture OSX) It seems that when sending it via iMessage it compresses the video and part of that seems to be to the audio which has since made it work
    – sam
    Oct 18 at 13:55










  • What format is the video and what is the suffix of the file? Can you share the link to the 70MB video?
    – harrymc
    Nov 25 at 18:35










  • @harrymc i cant share the original video as i cant share its contents, but i just made a test video, which was about 20 seconds, 5mb and the audio worked, where as on the longer videos it dosnt seem to. I cant see why file size / length would matter though. I get the videos from my iOS device to my OSX device using the dropbox App on the iOS device to upload the video. The file format is Mp4
    – sam
    Nov 25 at 20:29












  • At least let us know the video format and file suffix and how exactly you are converting it. Your post is missing details.
    – harrymc
    Nov 25 at 20:31

















up vote
1
down vote

favorite
1












Short question :



I have taken a video screen recording on my iPhone and imported it to my computer, when i try to compress or share the file it keeps stripping the audio from the video and im just left with a video with no sound. Any ideas why ?





Long questions with background :



I have a screen recording video that I've done on my iPhone 8, iOS 12, showing someone how to do something in the Sonos app, in this video you can hear music playing muffled in the background as i show me changing tracks and can see album covers on my screen.



Ive imported the screen recording to my computer running OSX 10.11 and it works fine. I then trimmed the video in quicktime to remove the beginning, still all working fine. But now ive got a 70MB 2 minute video i cant email.



I get the videos from my iOS device to my OSX device using the dropbox App on the iOS device to upload the video. The file format is Mp4.



Ive tried running it through Handbrake, to compress the video which takes it down to c. 9MB, but for some reason it strips the audio, even through the the audio settings are not set to strip the audio.



Here are the settings im using in Handrake : https://imgur.com/a/GOBwmUc



I then tried to add the 70MB video to my dropbox folder and sharing the video from there, when i create the share link it again has now audio.



I then tried uploading it to youtube as a private video, but again the video has no audio.



Any ideas whats going on here, i would expect Youtube to remove audio tracks if its algorithm detected copyrighted data, but not dropbox, or Handbrake. Is this what is happening ? Or do iOS screen recored videos encode their audio tracks in some odd way that other systems have a hard time processing ?



How can i get around this so that i can share this video with the person i made it for ?










share|improve this question

















This question had a bounty worth +50
reputation from sam that ended 13 hours ago. Grace period ends in 10 hours


This question has not received enough attention.
















  • Have you tried editing it on iMovie(iOs) and compressing it there?
    – dmb
    Oct 17 at 18:15










  • @dmb i havnt, but i just sent the video to myself via iMessage (before i was importing via the dropbox iOS app or imagecapture OSX) It seems that when sending it via iMessage it compresses the video and part of that seems to be to the audio which has since made it work
    – sam
    Oct 18 at 13:55










  • What format is the video and what is the suffix of the file? Can you share the link to the 70MB video?
    – harrymc
    Nov 25 at 18:35










  • @harrymc i cant share the original video as i cant share its contents, but i just made a test video, which was about 20 seconds, 5mb and the audio worked, where as on the longer videos it dosnt seem to. I cant see why file size / length would matter though. I get the videos from my iOS device to my OSX device using the dropbox App on the iOS device to upload the video. The file format is Mp4
    – sam
    Nov 25 at 20:29












  • At least let us know the video format and file suffix and how exactly you are converting it. Your post is missing details.
    – harrymc
    Nov 25 at 20:31















up vote
1
down vote

favorite
1









up vote
1
down vote

favorite
1






1





Short question :



I have taken a video screen recording on my iPhone and imported it to my computer, when i try to compress or share the file it keeps stripping the audio from the video and im just left with a video with no sound. Any ideas why ?





Long questions with background :



I have a screen recording video that I've done on my iPhone 8, iOS 12, showing someone how to do something in the Sonos app, in this video you can hear music playing muffled in the background as i show me changing tracks and can see album covers on my screen.



Ive imported the screen recording to my computer running OSX 10.11 and it works fine. I then trimmed the video in quicktime to remove the beginning, still all working fine. But now ive got a 70MB 2 minute video i cant email.



I get the videos from my iOS device to my OSX device using the dropbox App on the iOS device to upload the video. The file format is Mp4.



Ive tried running it through Handbrake, to compress the video which takes it down to c. 9MB, but for some reason it strips the audio, even through the the audio settings are not set to strip the audio.



Here are the settings im using in Handrake : https://imgur.com/a/GOBwmUc



I then tried to add the 70MB video to my dropbox folder and sharing the video from there, when i create the share link it again has now audio.



I then tried uploading it to youtube as a private video, but again the video has no audio.



Any ideas whats going on here, i would expect Youtube to remove audio tracks if its algorithm detected copyrighted data, but not dropbox, or Handbrake. Is this what is happening ? Or do iOS screen recored videos encode their audio tracks in some odd way that other systems have a hard time processing ?



How can i get around this so that i can share this video with the person i made it for ?










share|improve this question















Short question :



I have taken a video screen recording on my iPhone and imported it to my computer, when i try to compress or share the file it keeps stripping the audio from the video and im just left with a video with no sound. Any ideas why ?





Long questions with background :



I have a screen recording video that I've done on my iPhone 8, iOS 12, showing someone how to do something in the Sonos app, in this video you can hear music playing muffled in the background as i show me changing tracks and can see album covers on my screen.



Ive imported the screen recording to my computer running OSX 10.11 and it works fine. I then trimmed the video in quicktime to remove the beginning, still all working fine. But now ive got a 70MB 2 minute video i cant email.



I get the videos from my iOS device to my OSX device using the dropbox App on the iOS device to upload the video. The file format is Mp4.



Ive tried running it through Handbrake, to compress the video which takes it down to c. 9MB, but for some reason it strips the audio, even through the the audio settings are not set to strip the audio.



Here are the settings im using in Handrake : https://imgur.com/a/GOBwmUc



I then tried to add the 70MB video to my dropbox folder and sharing the video from there, when i create the share link it again has now audio.



I then tried uploading it to youtube as a private video, but again the video has no audio.



Any ideas whats going on here, i would expect Youtube to remove audio tracks if its algorithm detected copyrighted data, but not dropbox, or Handbrake. Is this what is happening ? Or do iOS screen recored videos encode their audio tracks in some odd way that other systems have a hard time processing ?



How can i get around this so that i can share this video with the person i made it for ?







audio video compression dropbox youtube






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share|improve this question













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edited Nov 25 at 20:40

























asked Oct 17 at 17:26









sam

1,477133567




1,477133567






This question had a bounty worth +50
reputation from sam that ended 13 hours ago. Grace period ends in 10 hours


This question has not received enough attention.








This question had a bounty worth +50
reputation from sam that ended 13 hours ago. Grace period ends in 10 hours


This question has not received enough attention.














  • Have you tried editing it on iMovie(iOs) and compressing it there?
    – dmb
    Oct 17 at 18:15










  • @dmb i havnt, but i just sent the video to myself via iMessage (before i was importing via the dropbox iOS app or imagecapture OSX) It seems that when sending it via iMessage it compresses the video and part of that seems to be to the audio which has since made it work
    – sam
    Oct 18 at 13:55










  • What format is the video and what is the suffix of the file? Can you share the link to the 70MB video?
    – harrymc
    Nov 25 at 18:35










  • @harrymc i cant share the original video as i cant share its contents, but i just made a test video, which was about 20 seconds, 5mb and the audio worked, where as on the longer videos it dosnt seem to. I cant see why file size / length would matter though. I get the videos from my iOS device to my OSX device using the dropbox App on the iOS device to upload the video. The file format is Mp4
    – sam
    Nov 25 at 20:29












  • At least let us know the video format and file suffix and how exactly you are converting it. Your post is missing details.
    – harrymc
    Nov 25 at 20:31




















  • Have you tried editing it on iMovie(iOs) and compressing it there?
    – dmb
    Oct 17 at 18:15










  • @dmb i havnt, but i just sent the video to myself via iMessage (before i was importing via the dropbox iOS app or imagecapture OSX) It seems that when sending it via iMessage it compresses the video and part of that seems to be to the audio which has since made it work
    – sam
    Oct 18 at 13:55










  • What format is the video and what is the suffix of the file? Can you share the link to the 70MB video?
    – harrymc
    Nov 25 at 18:35










  • @harrymc i cant share the original video as i cant share its contents, but i just made a test video, which was about 20 seconds, 5mb and the audio worked, where as on the longer videos it dosnt seem to. I cant see why file size / length would matter though. I get the videos from my iOS device to my OSX device using the dropbox App on the iOS device to upload the video. The file format is Mp4
    – sam
    Nov 25 at 20:29












  • At least let us know the video format and file suffix and how exactly you are converting it. Your post is missing details.
    – harrymc
    Nov 25 at 20:31


















Have you tried editing it on iMovie(iOs) and compressing it there?
– dmb
Oct 17 at 18:15




Have you tried editing it on iMovie(iOs) and compressing it there?
– dmb
Oct 17 at 18:15












@dmb i havnt, but i just sent the video to myself via iMessage (before i was importing via the dropbox iOS app or imagecapture OSX) It seems that when sending it via iMessage it compresses the video and part of that seems to be to the audio which has since made it work
– sam
Oct 18 at 13:55




@dmb i havnt, but i just sent the video to myself via iMessage (before i was importing via the dropbox iOS app or imagecapture OSX) It seems that when sending it via iMessage it compresses the video and part of that seems to be to the audio which has since made it work
– sam
Oct 18 at 13:55












What format is the video and what is the suffix of the file? Can you share the link to the 70MB video?
– harrymc
Nov 25 at 18:35




What format is the video and what is the suffix of the file? Can you share the link to the 70MB video?
– harrymc
Nov 25 at 18:35












@harrymc i cant share the original video as i cant share its contents, but i just made a test video, which was about 20 seconds, 5mb and the audio worked, where as on the longer videos it dosnt seem to. I cant see why file size / length would matter though. I get the videos from my iOS device to my OSX device using the dropbox App on the iOS device to upload the video. The file format is Mp4
– sam
Nov 25 at 20:29






@harrymc i cant share the original video as i cant share its contents, but i just made a test video, which was about 20 seconds, 5mb and the audio worked, where as on the longer videos it dosnt seem to. I cant see why file size / length would matter though. I get the videos from my iOS device to my OSX device using the dropbox App on the iOS device to upload the video. The file format is Mp4
– sam
Nov 25 at 20:29














At least let us know the video format and file suffix and how exactly you are converting it. Your post is missing details.
– harrymc
Nov 25 at 20:31






At least let us know the video format and file suffix and how exactly you are converting it. Your post is missing details.
– harrymc
Nov 25 at 20:31












2 Answers
2






active

oldest

votes

















up vote
3
down vote













Without knowing which video player you used for playback, here is my solution:
How you transfer the video shouldn't matter, unless you use facebook, as they will compress the video.



First a bit of information about the video:



Apple iOS screen recorder produce AVC video using High@L4 format profile with 2 reference frames (CABAC). The frame rate is variable, but average at ~56--59 fps.
It has 8 bits with colorspace YUV and uses progressive scantype.



Audio is AAC LC (Advanced Audio Codec Low Complexity) with the ID mp4a-40-2 over stereo at normal sampling rate of 44.1kHz.



This is packed in a MPEG-4 container with id mp41/mp42/isom



The setup



My initial file is 3080KB directly downloaded from my iOS device (iphone 6), I used spotify as an example. The result file turned out to be 390KB, which is approx 87.337% compression rate---should be enough for email considering your file size, if not you can turn down Constant Quality even more (say 34--38).



I used Handbrake 1.1.2 64bit. And I test the pre and post videos using VLC 3.0.4 Vetinari.



Here are my settings:



Summary



summary view



Dimensions



Not really needed, I've found best results with mod 4 over mod 2.



dimension settings



Filters



No filters, set Deinterlace to "off".



Video



I use CQ of 32, and set encoder preset to veryslow for best compression and quality results.



video settings



Audio



I use ACC Passthru, this will just copy the stream of the original file, and since the size of the audio is quite small, this won't do much difference. The difference is in the video.



audio settings



The video will play with audio on most modern devices and computers.






share|improve this answer






























    up vote
    2
    down vote













    You are converting an MP4 container with AAC audio but unknown(?) video codec
    to an H.264 container with x264 video codec and a not-shown audio codec.



    My guess would be on a codec problem with Handbrake.
    As Handbrake uses the installed codecs, some codec used by the iPhone
    is missing or badly supported on your computer.



    I would suggest doing the conversion using another converter.
    I recommend using
    VLC for Mac OSX,
    which comes with its own codecs and is one of the world's best
    player/converter/streamer.

    For more information see the article
    Convert Video File Format using VLC Media Player.



    As the reason for this exercise is the sending of the video by email,
    solutions exist for that purpose using free services, where 70 MB is not counted
    as very big. Some examples, in no particular order, are:
    We Transfer,
    Jumpshare and
    Securely Send.



    If the above does not solve the problem,
    you could post your 5 MB sample for further analysis.






    share|improve this answer





















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      2 Answers
      2






      active

      oldest

      votes








      2 Answers
      2






      active

      oldest

      votes









      active

      oldest

      votes






      active

      oldest

      votes








      up vote
      3
      down vote













      Without knowing which video player you used for playback, here is my solution:
      How you transfer the video shouldn't matter, unless you use facebook, as they will compress the video.



      First a bit of information about the video:



      Apple iOS screen recorder produce AVC video using High@L4 format profile with 2 reference frames (CABAC). The frame rate is variable, but average at ~56--59 fps.
      It has 8 bits with colorspace YUV and uses progressive scantype.



      Audio is AAC LC (Advanced Audio Codec Low Complexity) with the ID mp4a-40-2 over stereo at normal sampling rate of 44.1kHz.



      This is packed in a MPEG-4 container with id mp41/mp42/isom



      The setup



      My initial file is 3080KB directly downloaded from my iOS device (iphone 6), I used spotify as an example. The result file turned out to be 390KB, which is approx 87.337% compression rate---should be enough for email considering your file size, if not you can turn down Constant Quality even more (say 34--38).



      I used Handbrake 1.1.2 64bit. And I test the pre and post videos using VLC 3.0.4 Vetinari.



      Here are my settings:



      Summary



      summary view



      Dimensions



      Not really needed, I've found best results with mod 4 over mod 2.



      dimension settings



      Filters



      No filters, set Deinterlace to "off".



      Video



      I use CQ of 32, and set encoder preset to veryslow for best compression and quality results.



      video settings



      Audio



      I use ACC Passthru, this will just copy the stream of the original file, and since the size of the audio is quite small, this won't do much difference. The difference is in the video.



      audio settings



      The video will play with audio on most modern devices and computers.






      share|improve this answer



























        up vote
        3
        down vote













        Without knowing which video player you used for playback, here is my solution:
        How you transfer the video shouldn't matter, unless you use facebook, as they will compress the video.



        First a bit of information about the video:



        Apple iOS screen recorder produce AVC video using High@L4 format profile with 2 reference frames (CABAC). The frame rate is variable, but average at ~56--59 fps.
        It has 8 bits with colorspace YUV and uses progressive scantype.



        Audio is AAC LC (Advanced Audio Codec Low Complexity) with the ID mp4a-40-2 over stereo at normal sampling rate of 44.1kHz.



        This is packed in a MPEG-4 container with id mp41/mp42/isom



        The setup



        My initial file is 3080KB directly downloaded from my iOS device (iphone 6), I used spotify as an example. The result file turned out to be 390KB, which is approx 87.337% compression rate---should be enough for email considering your file size, if not you can turn down Constant Quality even more (say 34--38).



        I used Handbrake 1.1.2 64bit. And I test the pre and post videos using VLC 3.0.4 Vetinari.



        Here are my settings:



        Summary



        summary view



        Dimensions



        Not really needed, I've found best results with mod 4 over mod 2.



        dimension settings



        Filters



        No filters, set Deinterlace to "off".



        Video



        I use CQ of 32, and set encoder preset to veryslow for best compression and quality results.



        video settings



        Audio



        I use ACC Passthru, this will just copy the stream of the original file, and since the size of the audio is quite small, this won't do much difference. The difference is in the video.



        audio settings



        The video will play with audio on most modern devices and computers.






        share|improve this answer

























          up vote
          3
          down vote










          up vote
          3
          down vote









          Without knowing which video player you used for playback, here is my solution:
          How you transfer the video shouldn't matter, unless you use facebook, as they will compress the video.



          First a bit of information about the video:



          Apple iOS screen recorder produce AVC video using High@L4 format profile with 2 reference frames (CABAC). The frame rate is variable, but average at ~56--59 fps.
          It has 8 bits with colorspace YUV and uses progressive scantype.



          Audio is AAC LC (Advanced Audio Codec Low Complexity) with the ID mp4a-40-2 over stereo at normal sampling rate of 44.1kHz.



          This is packed in a MPEG-4 container with id mp41/mp42/isom



          The setup



          My initial file is 3080KB directly downloaded from my iOS device (iphone 6), I used spotify as an example. The result file turned out to be 390KB, which is approx 87.337% compression rate---should be enough for email considering your file size, if not you can turn down Constant Quality even more (say 34--38).



          I used Handbrake 1.1.2 64bit. And I test the pre and post videos using VLC 3.0.4 Vetinari.



          Here are my settings:



          Summary



          summary view



          Dimensions



          Not really needed, I've found best results with mod 4 over mod 2.



          dimension settings



          Filters



          No filters, set Deinterlace to "off".



          Video



          I use CQ of 32, and set encoder preset to veryslow for best compression and quality results.



          video settings



          Audio



          I use ACC Passthru, this will just copy the stream of the original file, and since the size of the audio is quite small, this won't do much difference. The difference is in the video.



          audio settings



          The video will play with audio on most modern devices and computers.






          share|improve this answer














          Without knowing which video player you used for playback, here is my solution:
          How you transfer the video shouldn't matter, unless you use facebook, as they will compress the video.



          First a bit of information about the video:



          Apple iOS screen recorder produce AVC video using High@L4 format profile with 2 reference frames (CABAC). The frame rate is variable, but average at ~56--59 fps.
          It has 8 bits with colorspace YUV and uses progressive scantype.



          Audio is AAC LC (Advanced Audio Codec Low Complexity) with the ID mp4a-40-2 over stereo at normal sampling rate of 44.1kHz.



          This is packed in a MPEG-4 container with id mp41/mp42/isom



          The setup



          My initial file is 3080KB directly downloaded from my iOS device (iphone 6), I used spotify as an example. The result file turned out to be 390KB, which is approx 87.337% compression rate---should be enough for email considering your file size, if not you can turn down Constant Quality even more (say 34--38).



          I used Handbrake 1.1.2 64bit. And I test the pre and post videos using VLC 3.0.4 Vetinari.



          Here are my settings:



          Summary



          summary view



          Dimensions



          Not really needed, I've found best results with mod 4 over mod 2.



          dimension settings



          Filters



          No filters, set Deinterlace to "off".



          Video



          I use CQ of 32, and set encoder preset to veryslow for best compression and quality results.



          video settings



          Audio



          I use ACC Passthru, this will just copy the stream of the original file, and since the size of the audio is quite small, this won't do much difference. The difference is in the video.



          audio settings



          The video will play with audio on most modern devices and computers.







          share|improve this answer














          share|improve this answer



          share|improve this answer








          edited Nov 27 at 1:04

























          answered Nov 27 at 0:32









          Elmo

          1044




          1044
























              up vote
              2
              down vote













              You are converting an MP4 container with AAC audio but unknown(?) video codec
              to an H.264 container with x264 video codec and a not-shown audio codec.



              My guess would be on a codec problem with Handbrake.
              As Handbrake uses the installed codecs, some codec used by the iPhone
              is missing or badly supported on your computer.



              I would suggest doing the conversion using another converter.
              I recommend using
              VLC for Mac OSX,
              which comes with its own codecs and is one of the world's best
              player/converter/streamer.

              For more information see the article
              Convert Video File Format using VLC Media Player.



              As the reason for this exercise is the sending of the video by email,
              solutions exist for that purpose using free services, where 70 MB is not counted
              as very big. Some examples, in no particular order, are:
              We Transfer,
              Jumpshare and
              Securely Send.



              If the above does not solve the problem,
              you could post your 5 MB sample for further analysis.






              share|improve this answer

























                up vote
                2
                down vote













                You are converting an MP4 container with AAC audio but unknown(?) video codec
                to an H.264 container with x264 video codec and a not-shown audio codec.



                My guess would be on a codec problem with Handbrake.
                As Handbrake uses the installed codecs, some codec used by the iPhone
                is missing or badly supported on your computer.



                I would suggest doing the conversion using another converter.
                I recommend using
                VLC for Mac OSX,
                which comes with its own codecs and is one of the world's best
                player/converter/streamer.

                For more information see the article
                Convert Video File Format using VLC Media Player.



                As the reason for this exercise is the sending of the video by email,
                solutions exist for that purpose using free services, where 70 MB is not counted
                as very big. Some examples, in no particular order, are:
                We Transfer,
                Jumpshare and
                Securely Send.



                If the above does not solve the problem,
                you could post your 5 MB sample for further analysis.






                share|improve this answer























                  up vote
                  2
                  down vote










                  up vote
                  2
                  down vote









                  You are converting an MP4 container with AAC audio but unknown(?) video codec
                  to an H.264 container with x264 video codec and a not-shown audio codec.



                  My guess would be on a codec problem with Handbrake.
                  As Handbrake uses the installed codecs, some codec used by the iPhone
                  is missing or badly supported on your computer.



                  I would suggest doing the conversion using another converter.
                  I recommend using
                  VLC for Mac OSX,
                  which comes with its own codecs and is one of the world's best
                  player/converter/streamer.

                  For more information see the article
                  Convert Video File Format using VLC Media Player.



                  As the reason for this exercise is the sending of the video by email,
                  solutions exist for that purpose using free services, where 70 MB is not counted
                  as very big. Some examples, in no particular order, are:
                  We Transfer,
                  Jumpshare and
                  Securely Send.



                  If the above does not solve the problem,
                  you could post your 5 MB sample for further analysis.






                  share|improve this answer












                  You are converting an MP4 container with AAC audio but unknown(?) video codec
                  to an H.264 container with x264 video codec and a not-shown audio codec.



                  My guess would be on a codec problem with Handbrake.
                  As Handbrake uses the installed codecs, some codec used by the iPhone
                  is missing or badly supported on your computer.



                  I would suggest doing the conversion using another converter.
                  I recommend using
                  VLC for Mac OSX,
                  which comes with its own codecs and is one of the world's best
                  player/converter/streamer.

                  For more information see the article
                  Convert Video File Format using VLC Media Player.



                  As the reason for this exercise is the sending of the video by email,
                  solutions exist for that purpose using free services, where 70 MB is not counted
                  as very big. Some examples, in no particular order, are:
                  We Transfer,
                  Jumpshare and
                  Securely Send.



                  If the above does not solve the problem,
                  you could post your 5 MB sample for further analysis.







                  share|improve this answer












                  share|improve this answer



                  share|improve this answer










                  answered Nov 26 at 9:26









                  harrymc

                  249k10257550




                  249k10257550






























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