Microsoft Office 2010 Word not saving
up vote
7
down vote
favorite
I create a new file on Word 2010. I type a few words. Then I press Ctrl + S to save it or click on the diskette icon on the toolbar. But Word does not save. Does nothing. When I want to close the file clicking the X button of the window, it prompts me if I want to save the changes or not.
Then I have uninstall MS Office 2010 and installed MS Office 2013. I wanted to understand if the problem is sourced by wrong configuration and/or settings. But NO!
The same problem persists on MS Office 2013 Std too.
I have searched for similar problems on Google, but found no helpful solution. I think it is a macro virus but do not know how to overcome it.
UPDATE by Art Gertner:
Experiencing identical problem. Excel and PowerPoint also affected. Attempted the following:
- Restarting PC
- Deleting
Normal.dot
- Starting in safe mode (
winword /safe) - Disabling all addons
- Cleaning up
c:/temp
- Checking Office activation status (shows valid license)
- Checking that default file location in word (
options > save > default file location) is valid path - Creating a new user account (issue is still present)
- Checking the file system with
chkdsk /r(no effect)
Additional details:
- OS: Windows 7 x64 pro. Office 2010
- Disk encryption is not used
- the issue used to be intermittent for several days. Used to disappear after restart. Now it is permanent. Cannot save documents at all.
File > OpenandFile > saveactions are also affected (nothing happens when clicked)- The following workaround is valid. Use windows explorer to navigate to directory where you want to save the file. Right click to call context menu. Select
New > Microsoft Word Document. Document is created. Any changes to this document will be successfully saved.
microsoft-word microsoft-office microsoft-word-2010
edited May 19 '16 at 11:16
Art Gertner
5,844113263
asked Mar 15 '16 at 12:59
Özkan ÖZLÜ
2451514
|
show 6 more comments
up vote
7
down vote
favorite
I create a new file on Word 2010. I type a few words. Then I press Ctrl + S to save it or click on the diskette icon on the toolbar. But Word does not save. Does nothing. When I want to close the file clicking the X button of the window, it prompts me if I want to save the changes or not.
Then I have uninstall MS Office 2010 and installed MS Office 2013. I wanted to understand if the problem is sourced by wrong configuration and/or settings. But NO!
The same problem persists on MS Office 2013 Std too.
I have searched for similar problems on Google, but found no helpful solution. I think it is a macro virus but do not know how to overcome it.
UPDATE by Art Gertner:
Experiencing identical problem. Excel and PowerPoint also affected. Attempted the following:
- Restarting PC
- Deleting
Normal.dot
- Starting in safe mode (
winword /safe) - Disabling all addons
- Cleaning up
c:/temp
- Checking Office activation status (shows valid license)
- Checking that default file location in word (
options > save > default file location) is valid path - Creating a new user account (issue is still present)
- Checking the file system with
chkdsk /r(no effect)
Additional details:
- OS: Windows 7 x64 pro. Office 2010
- Disk encryption is not used
- the issue used to be intermittent for several days. Used to disappear after restart. Now it is permanent. Cannot save documents at all.
File > OpenandFile > saveactions are also affected (nothing happens when clicked)- The following workaround is valid. Use windows explorer to navigate to directory where you want to save the file. Right click to call context menu. Select
New > Microsoft Word Document. Document is created. Any changes to this document will be successfully saved.
microsoft-word microsoft-office microsoft-word-2010
edited May 19 '16 at 11:16
Art Gertner
5,844113263
asked Mar 15 '16 at 12:59
Özkan ÖZLÜ
2451514
and what happens when you choose "yes" when Office ask to save it?
– H. Pauwelyn
Mar 16 '16 at 17:29
1
What is your Windows operating system? I'm taking a guess that your comdlg32.dll may be corrupted or being intercepted. This is DLL that gets referenced when you want to open or save a document in Office: msdn.microsoft.com/en-us/library/windows/desktop/…
– Sun
May 18 '16 at 16:42
1
Test system integrity with sfc /scannow and do a deep scan using the free version of Malwarebytes Anti-Malware. And what is your Windows version?
– harrymc
May 18 '16 at 17:33
1
Two ideas: 1. check if the default save path points to an illegal place (File/Options/Save/Default File Location); 2. are you using encryption on your hard disk? When I try to save in such a place, instead of the file-Save dialog, a little icon appears on the bottom right (and it might be set invisible, so check under the up arrow), and when clicked, it says 'a file operation needs your encryption key' - only after you complete this dialog, the file/save dialog comes up.
– Aganju
May 18 '16 at 22:53
1
@LunaMezza, your advice solved my problem:sfc /scannow
– Art Gertner
May 20 '16 at 13:07
|
show 6 more comments
up vote
7
down vote
favorite
up vote
7
down vote
favorite
I create a new file on Word 2010. I type a few words. Then I press Ctrl + S to save it or click on the diskette icon on the toolbar. But Word does not save. Does nothing. When I want to close the file clicking the X button of the window, it prompts me if I want to save the changes or not.
Then I have uninstall MS Office 2010 and installed MS Office 2013. I wanted to understand if the problem is sourced by wrong configuration and/or settings. But NO!
The same problem persists on MS Office 2013 Std too.
I have searched for similar problems on Google, but found no helpful solution. I think it is a macro virus but do not know how to overcome it.
UPDATE by Art Gertner:
Experiencing identical problem. Excel and PowerPoint also affected. Attempted the following:
- Restarting PC
- Deleting
Normal.dot
- Starting in safe mode (
winword /safe) - Disabling all addons
- Cleaning up
c:/temp
- Checking Office activation status (shows valid license)
- Checking that default file location in word (
options > save > default file location) is valid path - Creating a new user account (issue is still present)
- Checking the file system with
chkdsk /r(no effect)
Additional details:
- OS: Windows 7 x64 pro. Office 2010
- Disk encryption is not used
- the issue used to be intermittent for several days. Used to disappear after restart. Now it is permanent. Cannot save documents at all.
File > OpenandFile > saveactions are also affected (nothing happens when clicked)- The following workaround is valid. Use windows explorer to navigate to directory where you want to save the file. Right click to call context menu. Select
New > Microsoft Word Document. Document is created. Any changes to this document will be successfully saved.
microsoft-word microsoft-office microsoft-word-2010
edited May 19 '16 at 11:16
Art Gertner
5,844113263
asked Mar 15 '16 at 12:59
Özkan ÖZLÜ
2451514
I create a new file on Word 2010. I type a few words. Then I press Ctrl + S to save it or click on the diskette icon on the toolbar. But Word does not save. Does nothing. When I want to close the file clicking the X button of the window, it prompts me if I want to save the changes or not.
Then I have uninstall MS Office 2010 and installed MS Office 2013. I wanted to understand if the problem is sourced by wrong configuration and/or settings. But NO!
The same problem persists on MS Office 2013 Std too.
I have searched for similar problems on Google, but found no helpful solution. I think it is a macro virus but do not know how to overcome it.
UPDATE by Art Gertner:
Experiencing identical problem. Excel and PowerPoint also affected. Attempted the following:
- Restarting PC
- Deleting
Normal.dot
- Starting in safe mode (
winword /safe) - Disabling all addons
- Cleaning up
c:/temp
- Checking Office activation status (shows valid license)
- Checking that default file location in word (
options > save > default file location) is valid path - Creating a new user account (issue is still present)
- Checking the file system with
chkdsk /r(no effect)
Additional details:
- OS: Windows 7 x64 pro. Office 2010
- Disk encryption is not used
- the issue used to be intermittent for several days. Used to disappear after restart. Now it is permanent. Cannot save documents at all.
File > OpenandFile > saveactions are also affected (nothing happens when clicked)- The following workaround is valid. Use windows explorer to navigate to directory where you want to save the file. Right click to call context menu. Select
New > Microsoft Word Document. Document is created. Any changes to this document will be successfully saved.
microsoft-word microsoft-office microsoft-word-2010
microsoft-word microsoft-office microsoft-word-2010
edited May 19 '16 at 11:16
Art Gertner
5,844113263
asked Mar 15 '16 at 12:59
Özkan ÖZLÜ
2451514
edited May 19 '16 at 11:16
Art Gertner
5,844113263
asked Mar 15 '16 at 12:59
Özkan ÖZLÜ
2451514
edited May 19 '16 at 11:16
Art Gertner
5,844113263
edited May 19 '16 at 11:16
Art Gertner
5,844113263
edited May 19 '16 at 11:16
Art Gertner
5,844113263
5,844113263
asked Mar 15 '16 at 12:59
Özkan ÖZLÜ
2451514
asked Mar 15 '16 at 12:59
Özkan ÖZLÜ
2451514
asked Mar 15 '16 at 12:59
Özkan ÖZLÜ
2451514
2451514
and what happens when you choose "yes" when Office ask to save it?
– H. Pauwelyn
Mar 16 '16 at 17:29
1
What is your Windows operating system? I'm taking a guess that your comdlg32.dll may be corrupted or being intercepted. This is DLL that gets referenced when you want to open or save a document in Office: msdn.microsoft.com/en-us/library/windows/desktop/…
– Sun
May 18 '16 at 16:42
1
Test system integrity with sfc /scannow and do a deep scan using the free version of Malwarebytes Anti-Malware. And what is your Windows version?
– harrymc
May 18 '16 at 17:33
1
Two ideas: 1. check if the default save path points to an illegal place (File/Options/Save/Default File Location); 2. are you using encryption on your hard disk? When I try to save in such a place, instead of the file-Save dialog, a little icon appears on the bottom right (and it might be set invisible, so check under the up arrow), and when clicked, it says 'a file operation needs your encryption key' - only after you complete this dialog, the file/save dialog comes up.
– Aganju
May 18 '16 at 22:53
1
@LunaMezza, your advice solved my problem:sfc /scannow
– Art Gertner
May 20 '16 at 13:07
|
show 6 more comments
and what happens when you choose "yes" when Office ask to save it?
– H. Pauwelyn
Mar 16 '16 at 17:29
1
What is your Windows operating system? I'm taking a guess that your comdlg32.dll may be corrupted or being intercepted. This is DLL that gets referenced when you want to open or save a document in Office: msdn.microsoft.com/en-us/library/windows/desktop/…
– Sun
May 18 '16 at 16:42
1
Test system integrity with sfc /scannow and do a deep scan using the free version of Malwarebytes Anti-Malware. And what is your Windows version?
– harrymc
May 18 '16 at 17:33
1
Two ideas: 1. check if the default save path points to an illegal place (File/Options/Save/Default File Location); 2. are you using encryption on your hard disk? When I try to save in such a place, instead of the file-Save dialog, a little icon appears on the bottom right (and it might be set invisible, so check under the up arrow), and when clicked, it says 'a file operation needs your encryption key' - only after you complete this dialog, the file/save dialog comes up.
– Aganju
May 18 '16 at 22:53
1
@LunaMezza, your advice solved my problem:sfc /scannow
– Art Gertner
May 20 '16 at 13:07
and what happens when you choose "yes" when Office ask to save it?
– H. Pauwelyn
Mar 16 '16 at 17:29
and what happens when you choose "yes" when Office ask to save it?
– H. Pauwelyn
Mar 16 '16 at 17:29
1
1
What is your Windows operating system? I'm taking a guess that your comdlg32.dll may be corrupted or being intercepted. This is DLL that gets referenced when you want to open or save a document in Office: msdn.microsoft.com/en-us/library/windows/desktop/…
– Sun
May 18 '16 at 16:42
What is your Windows operating system? I'm taking a guess that your comdlg32.dll may be corrupted or being intercepted. This is DLL that gets referenced when you want to open or save a document in Office: msdn.microsoft.com/en-us/library/windows/desktop/…
– Sun
May 18 '16 at 16:42
1
1
Test system integrity with sfc /scannow and do a deep scan using the free version of Malwarebytes Anti-Malware. And what is your Windows version?
– harrymc
May 18 '16 at 17:33
Test system integrity with sfc /scannow and do a deep scan using the free version of Malwarebytes Anti-Malware. And what is your Windows version?
– harrymc
May 18 '16 at 17:33
1
1
Two ideas: 1. check if the default save path points to an illegal place (File/Options/Save/Default File Location); 2. are you using encryption on your hard disk? When I try to save in such a place, instead of the file-Save dialog, a little icon appears on the bottom right (and it might be set invisible, so check under the up arrow), and when clicked, it says 'a file operation needs your encryption key' - only after you complete this dialog, the file/save dialog comes up.
– Aganju
May 18 '16 at 22:53
Two ideas: 1. check if the default save path points to an illegal place (File/Options/Save/Default File Location); 2. are you using encryption on your hard disk? When I try to save in such a place, instead of the file-Save dialog, a little icon appears on the bottom right (and it might be set invisible, so check under the up arrow), and when clicked, it says 'a file operation needs your encryption key' - only after you complete this dialog, the file/save dialog comes up.
– Aganju
May 18 '16 at 22:53
1
1
@LunaMezza, your advice solved my problem:
sfc /scannow– Art Gertner
May 20 '16 at 13:07
@LunaMezza, your advice solved my problem:
sfc /scannow– Art Gertner
May 20 '16 at 13:07
|
show 6 more comments
4 Answers
4
active
oldest
votes
up vote
3
down vote
The Only answer I could find for this problem was to create a new user account and move data over.
My customer said:
It was random initially and then became frequent and then permanent and then spread from MS Office products to other programs as well.
Creating a new user account might not be the most ideal thing for everyone but I had to give up & move on at some point. :( looser
Different stuffs I tried in two days are below:
- Not only disable the add-ins but uninstall programs which had any add-in for Office Apps like Mcafee & Lexmark printer toolbar
- Clean boot the computer
- Plug HDD to a different computer and run virus/malware scans
- Tried Office apps in safe mode for sure
- Disconnect Network drives as I have seen them causing problem with file Save & Open action at times in past
Played around with Process Monitor, compared then deleted and re-created following registry keys with another similar system.
HKCUSoftwareMicrosoftOffice16.0CommonOpenFindMicrosoftWordSettingsSaveAs
HKCUSoftwareMicrosoftWindowsCurrentVersionExplorerCIDSave
HKCUSoftwareMicrosoftWindowsCurrentVersionExplorerComDlg32
Ran chkdsk /r
- Re-installed MS Office too
No component store corruption detected on DISM/CheckHealth&/ScanHealth
- Didn't try System File Checker because I haven't been lucky with it ever
Affected system was a Windows 10 with Office 2013 installed, Which I upgraded to Office 16 later and the problem was still there until a new User account was created
edited May 23 '16 at 6:58
Özkan ÖZLÜ
2451514
answered May 19 '16 at 2:13
pun
4,80081851
2
Classic example of something being corrupt with the Windows user profile!
– Pimp Juice IT
May 19 '16 at 5:18
Thanks for the info. I have domain account so deleting account and recreating it is not an option. Any advice?
– Art Gertner
May 19 '16 at 6:58
1
@ArtGertner You won't believe me but I did this for a domain joined user. All you need is a local account with admin rights. Then boot the computer in safe mode, rename the userprofile fromc:users`, rename the userprofile key fromHKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionProfileList` and reboot, login using the domain account. It will create the profile folder again and then move the data over. and you are done.
– pun
May 19 '16 at 7:11
1
Eventuallysfc /scannowdid the job. Must have been corruption in one of DLLs. Thanks everyone who posted here.
– Art Gertner
May 20 '16 at 13:06
1
Seems to be so. There's not much that can be done about an awarded bounty.
– Journeyman Geek♦
May 21 '16 at 10:45
|
show 8 more comments
up vote
3
down vote
Try running a c:>sfc /scannow
The comdlg32.dll may be corrupted. This DLL gets referenced when you want to open or save a document in Office.
answered May 20 '16 at 13:39
Sun
4,50262342
add a comment |
up vote
0
down vote
From another site I learned that to start word in safe mode, that is word while pressing the control key (and saying yes when prompted) allowed save anew. And also that macros could be a problem, to be dealt with in Word itself, file / options / addins
My issue was with Word 2010 under Windows 10
answered Nov 25 at 18:06
igor
1
1
I suspect that this is more of a workaround for a limited set of cases than a solution to the underlying problem. You shouldn't need to run in safe mode if Word is working properly.
– fixer1234
Nov 25 at 18:33
add a comment |
up vote
-1
down vote
According to me when you make a MS word document then don’t save direct to the file. Firstly you have to go in file then then go to info after that there are to option given but you have to choose only one that is recover unsaved document.
After that MS Word open the location where a copy of draft resides. It just a matter of selecting a draft.
Now opening it up as a fresh MS Word document and then saving it properly as a save as button on the business bar at the top of the document. Copies of unsaved document are kept for four days then they are automatically deleted.
When you want to open a document then you can also use Open & Repair feature for trubleshooting document that might got corrupted or damaged.
answered May 19 '16 at 11:06
Geema Moore
111
add a comment |
4 Answers
4
active
oldest
votes
4 Answers
4
active
oldest
votes
active
oldest
votes
active
oldest
votes
up vote
3
down vote
The Only answer I could find for this problem was to create a new user account and move data over.
My customer said:
It was random initially and then became frequent and then permanent and then spread from MS Office products to other programs as well.
Creating a new user account might not be the most ideal thing for everyone but I had to give up & move on at some point. :( looser
Different stuffs I tried in two days are below:
- Not only disable the add-ins but uninstall programs which had any add-in for Office Apps like Mcafee & Lexmark printer toolbar
- Clean boot the computer
- Plug HDD to a different computer and run virus/malware scans
- Tried Office apps in safe mode for sure
- Disconnect Network drives as I have seen them causing problem with file Save & Open action at times in past
Played around with Process Monitor, compared then deleted and re-created following registry keys with another similar system.
HKCUSoftwareMicrosoftOffice16.0CommonOpenFindMicrosoftWordSettingsSaveAs
HKCUSoftwareMicrosoftWindowsCurrentVersionExplorerCIDSave
HKCUSoftwareMicrosoftWindowsCurrentVersionExplorerComDlg32
Ran chkdsk /r
- Re-installed MS Office too
No component store corruption detected on DISM/CheckHealth&/ScanHealth
- Didn't try System File Checker because I haven't been lucky with it ever
Affected system was a Windows 10 with Office 2013 installed, Which I upgraded to Office 16 later and the problem was still there until a new User account was created
edited May 23 '16 at 6:58
Özkan ÖZLÜ
2451514
answered May 19 '16 at 2:13
pun
4,80081851
2
Classic example of something being corrupt with the Windows user profile!
– Pimp Juice IT
May 19 '16 at 5:18
Thanks for the info. I have domain account so deleting account and recreating it is not an option. Any advice?
– Art Gertner
May 19 '16 at 6:58
1
@ArtGertner You won't believe me but I did this for a domain joined user. All you need is a local account with admin rights. Then boot the computer in safe mode, rename the userprofile fromc:users`, rename the userprofile key fromHKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionProfileList` and reboot, login using the domain account. It will create the profile folder again and then move the data over. and you are done.
– pun
May 19 '16 at 7:11
1
Eventuallysfc /scannowdid the job. Must have been corruption in one of DLLs. Thanks everyone who posted here.
– Art Gertner
May 20 '16 at 13:06
1
Seems to be so. There's not much that can be done about an awarded bounty.
– Journeyman Geek♦
May 21 '16 at 10:45
|
show 8 more comments
up vote
3
down vote
The Only answer I could find for this problem was to create a new user account and move data over.
My customer said:
It was random initially and then became frequent and then permanent and then spread from MS Office products to other programs as well.
Creating a new user account might not be the most ideal thing for everyone but I had to give up & move on at some point. :( looser
Different stuffs I tried in two days are below:
- Not only disable the add-ins but uninstall programs which had any add-in for Office Apps like Mcafee & Lexmark printer toolbar
- Clean boot the computer
- Plug HDD to a different computer and run virus/malware scans
- Tried Office apps in safe mode for sure
- Disconnect Network drives as I have seen them causing problem with file Save & Open action at times in past
Played around with Process Monitor, compared then deleted and re-created following registry keys with another similar system.
HKCUSoftwareMicrosoftOffice16.0CommonOpenFindMicrosoftWordSettingsSaveAs
HKCUSoftwareMicrosoftWindowsCurrentVersionExplorerCIDSave
HKCUSoftwareMicrosoftWindowsCurrentVersionExplorerComDlg32
Ran chkdsk /r
- Re-installed MS Office too
No component store corruption detected on DISM/CheckHealth&/ScanHealth
- Didn't try System File Checker because I haven't been lucky with it ever
Affected system was a Windows 10 with Office 2013 installed, Which I upgraded to Office 16 later and the problem was still there until a new User account was created
edited May 23 '16 at 6:58
Özkan ÖZLÜ
2451514
answered May 19 '16 at 2:13
pun
4,80081851
2
Classic example of something being corrupt with the Windows user profile!
– Pimp Juice IT
May 19 '16 at 5:18
Thanks for the info. I have domain account so deleting account and recreating it is not an option. Any advice?
– Art Gertner
May 19 '16 at 6:58
1
@ArtGertner You won't believe me but I did this for a domain joined user. All you need is a local account with admin rights. Then boot the computer in safe mode, rename the userprofile fromc:users`, rename the userprofile key fromHKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionProfileList` and reboot, login using the domain account. It will create the profile folder again and then move the data over. and you are done.
– pun
May 19 '16 at 7:11
1
Eventuallysfc /scannowdid the job. Must have been corruption in one of DLLs. Thanks everyone who posted here.
– Art Gertner
May 20 '16 at 13:06
1
Seems to be so. There's not much that can be done about an awarded bounty.
– Journeyman Geek♦
May 21 '16 at 10:45
|
show 8 more comments
up vote
3
down vote
up vote
3
down vote
The Only answer I could find for this problem was to create a new user account and move data over.
My customer said:
It was random initially and then became frequent and then permanent and then spread from MS Office products to other programs as well.
Creating a new user account might not be the most ideal thing for everyone but I had to give up & move on at some point. :( looser
Different stuffs I tried in two days are below:
- Not only disable the add-ins but uninstall programs which had any add-in for Office Apps like Mcafee & Lexmark printer toolbar
- Clean boot the computer
- Plug HDD to a different computer and run virus/malware scans
- Tried Office apps in safe mode for sure
- Disconnect Network drives as I have seen them causing problem with file Save & Open action at times in past
Played around with Process Monitor, compared then deleted and re-created following registry keys with another similar system.
HKCUSoftwareMicrosoftOffice16.0CommonOpenFindMicrosoftWordSettingsSaveAs
HKCUSoftwareMicrosoftWindowsCurrentVersionExplorerCIDSave
HKCUSoftwareMicrosoftWindowsCurrentVersionExplorerComDlg32
Ran chkdsk /r
- Re-installed MS Office too
No component store corruption detected on DISM/CheckHealth&/ScanHealth
- Didn't try System File Checker because I haven't been lucky with it ever
Affected system was a Windows 10 with Office 2013 installed, Which I upgraded to Office 16 later and the problem was still there until a new User account was created
edited May 23 '16 at 6:58
Özkan ÖZLÜ
2451514
answered May 19 '16 at 2:13
pun
4,80081851
The Only answer I could find for this problem was to create a new user account and move data over.
My customer said:
It was random initially and then became frequent and then permanent and then spread from MS Office products to other programs as well.
Creating a new user account might not be the most ideal thing for everyone but I had to give up & move on at some point. :( looser
Different stuffs I tried in two days are below:
- Not only disable the add-ins but uninstall programs which had any add-in for Office Apps like Mcafee & Lexmark printer toolbar
- Clean boot the computer
- Plug HDD to a different computer and run virus/malware scans
- Tried Office apps in safe mode for sure
- Disconnect Network drives as I have seen them causing problem with file Save & Open action at times in past
Played around with Process Monitor, compared then deleted and re-created following registry keys with another similar system.
HKCUSoftwareMicrosoftOffice16.0CommonOpenFindMicrosoftWordSettingsSaveAs
HKCUSoftwareMicrosoftWindowsCurrentVersionExplorerCIDSave
HKCUSoftwareMicrosoftWindowsCurrentVersionExplorerComDlg32
Ran chkdsk /r
- Re-installed MS Office too
No component store corruption detected on DISM/CheckHealth&/ScanHealth
- Didn't try System File Checker because I haven't been lucky with it ever
Affected system was a Windows 10 with Office 2013 installed, Which I upgraded to Office 16 later and the problem was still there until a new User account was created
edited May 23 '16 at 6:58
Özkan ÖZLÜ
2451514
answered May 19 '16 at 2:13
pun
4,80081851
edited May 23 '16 at 6:58
Özkan ÖZLÜ
2451514
edited May 23 '16 at 6:58
Özkan ÖZLÜ
2451514
edited May 23 '16 at 6:58
Özkan ÖZLÜ
2451514
2451514
answered May 19 '16 at 2:13
pun
4,80081851
answered May 19 '16 at 2:13
pun
4,80081851
answered May 19 '16 at 2:13
pun
4,80081851
4,80081851
2
Classic example of something being corrupt with the Windows user profile!
– Pimp Juice IT
May 19 '16 at 5:18
Thanks for the info. I have domain account so deleting account and recreating it is not an option. Any advice?
– Art Gertner
May 19 '16 at 6:58
1
@ArtGertner You won't believe me but I did this for a domain joined user. All you need is a local account with admin rights. Then boot the computer in safe mode, rename the userprofile fromc:users`, rename the userprofile key fromHKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionProfileList` and reboot, login using the domain account. It will create the profile folder again and then move the data over. and you are done.
– pun
May 19 '16 at 7:11
1
Eventuallysfc /scannowdid the job. Must have been corruption in one of DLLs. Thanks everyone who posted here.
– Art Gertner
May 20 '16 at 13:06
1
Seems to be so. There's not much that can be done about an awarded bounty.
– Journeyman Geek♦
May 21 '16 at 10:45
|
show 8 more comments
2
Classic example of something being corrupt with the Windows user profile!
– Pimp Juice IT
May 19 '16 at 5:18
Thanks for the info. I have domain account so deleting account and recreating it is not an option. Any advice?
– Art Gertner
May 19 '16 at 6:58
1
@ArtGertner You won't believe me but I did this for a domain joined user. All you need is a local account with admin rights. Then boot the computer in safe mode, rename the userprofile fromc:users`, rename the userprofile key fromHKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionProfileList` and reboot, login using the domain account. It will create the profile folder again and then move the data over. and you are done.
– pun
May 19 '16 at 7:11
1
Eventuallysfc /scannowdid the job. Must have been corruption in one of DLLs. Thanks everyone who posted here.
– Art Gertner
May 20 '16 at 13:06
1
Seems to be so. There's not much that can be done about an awarded bounty.
– Journeyman Geek♦
May 21 '16 at 10:45
2
2
Classic example of something being corrupt with the Windows user profile!
– Pimp Juice IT
May 19 '16 at 5:18
Classic example of something being corrupt with the Windows user profile!
– Pimp Juice IT
May 19 '16 at 5:18
Thanks for the info. I have domain account so deleting account and recreating it is not an option. Any advice?
– Art Gertner
May 19 '16 at 6:58
Thanks for the info. I have domain account so deleting account and recreating it is not an option. Any advice?
– Art Gertner
May 19 '16 at 6:58
1
1
@ArtGertner You won't believe me but I did this for a domain joined user. All you need is a local account with admin rights. Then boot the computer in safe mode, rename the userprofile from
c:users`, rename the userprofile key from HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionProfileList` and reboot, login using the domain account. It will create the profile folder again and then move the data over. and you are done.– pun
May 19 '16 at 7:11
@ArtGertner You won't believe me but I did this for a domain joined user. All you need is a local account with admin rights. Then boot the computer in safe mode, rename the userprofile from
c:users`, rename the userprofile key from HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionProfileList` and reboot, login using the domain account. It will create the profile folder again and then move the data over. and you are done.– pun
May 19 '16 at 7:11
1
1
Eventually
sfc /scannow did the job. Must have been corruption in one of DLLs. Thanks everyone who posted here.– Art Gertner
May 20 '16 at 13:06
Eventually
sfc /scannow did the job. Must have been corruption in one of DLLs. Thanks everyone who posted here.– Art Gertner
May 20 '16 at 13:06
1
1
Seems to be so. There's not much that can be done about an awarded bounty.
– Journeyman Geek♦
May 21 '16 at 10:45
Seems to be so. There's not much that can be done about an awarded bounty.
– Journeyman Geek♦
May 21 '16 at 10:45
|
show 8 more comments
up vote
3
down vote
Try running a c:>sfc /scannow
The comdlg32.dll may be corrupted. This DLL gets referenced when you want to open or save a document in Office.
answered May 20 '16 at 13:39
Sun
4,50262342
add a comment |
up vote
3
down vote
Try running a c:>sfc /scannow
The comdlg32.dll may be corrupted. This DLL gets referenced when you want to open or save a document in Office.
answered May 20 '16 at 13:39
Sun
4,50262342
add a comment |
up vote
3
down vote
up vote
3
down vote
Try running a c:>sfc /scannow
The comdlg32.dll may be corrupted. This DLL gets referenced when you want to open or save a document in Office.
answered May 20 '16 at 13:39
Sun
4,50262342
Try running a c:>sfc /scannow
The comdlg32.dll may be corrupted. This DLL gets referenced when you want to open or save a document in Office.
answered May 20 '16 at 13:39
Sun
4,50262342
edited May 23 '16 at 22:36
answered May 20 '16 at 13:39
Sun
4,50262342
answered May 20 '16 at 13:39
Sun
4,50262342
answered May 20 '16 at 13:39
Sun
4,50262342
4,50262342
add a comment |
add a comment |
up vote
0
down vote
From another site I learned that to start word in safe mode, that is word while pressing the control key (and saying yes when prompted) allowed save anew. And also that macros could be a problem, to be dealt with in Word itself, file / options / addins
My issue was with Word 2010 under Windows 10
answered Nov 25 at 18:06
igor
1
1
I suspect that this is more of a workaround for a limited set of cases than a solution to the underlying problem. You shouldn't need to run in safe mode if Word is working properly.
– fixer1234
Nov 25 at 18:33
add a comment |
up vote
0
down vote
From another site I learned that to start word in safe mode, that is word while pressing the control key (and saying yes when prompted) allowed save anew. And also that macros could be a problem, to be dealt with in Word itself, file / options / addins
My issue was with Word 2010 under Windows 10
answered Nov 25 at 18:06
igor
1
1
I suspect that this is more of a workaround for a limited set of cases than a solution to the underlying problem. You shouldn't need to run in safe mode if Word is working properly.
– fixer1234
Nov 25 at 18:33
add a comment |
up vote
0
down vote
up vote
0
down vote
From another site I learned that to start word in safe mode, that is word while pressing the control key (and saying yes when prompted) allowed save anew. And also that macros could be a problem, to be dealt with in Word itself, file / options / addins
My issue was with Word 2010 under Windows 10
answered Nov 25 at 18:06
igor
1
From another site I learned that to start word in safe mode, that is word while pressing the control key (and saying yes when prompted) allowed save anew. And also that macros could be a problem, to be dealt with in Word itself, file / options / addins
My issue was with Word 2010 under Windows 10
answered Nov 25 at 18:06
igor
1
answered Nov 25 at 18:06
igor
1
answered Nov 25 at 18:06
igor
1
answered Nov 25 at 18:06
igor
1
1
1
I suspect that this is more of a workaround for a limited set of cases than a solution to the underlying problem. You shouldn't need to run in safe mode if Word is working properly.
– fixer1234
Nov 25 at 18:33
add a comment |
1
I suspect that this is more of a workaround for a limited set of cases than a solution to the underlying problem. You shouldn't need to run in safe mode if Word is working properly.
– fixer1234
Nov 25 at 18:33
1
1
I suspect that this is more of a workaround for a limited set of cases than a solution to the underlying problem. You shouldn't need to run in safe mode if Word is working properly.
– fixer1234
Nov 25 at 18:33
I suspect that this is more of a workaround for a limited set of cases than a solution to the underlying problem. You shouldn't need to run in safe mode if Word is working properly.
– fixer1234
Nov 25 at 18:33
add a comment |
up vote
-1
down vote
According to me when you make a MS word document then don’t save direct to the file. Firstly you have to go in file then then go to info after that there are to option given but you have to choose only one that is recover unsaved document.
After that MS Word open the location where a copy of draft resides. It just a matter of selecting a draft.
Now opening it up as a fresh MS Word document and then saving it properly as a save as button on the business bar at the top of the document. Copies of unsaved document are kept for four days then they are automatically deleted.
When you want to open a document then you can also use Open & Repair feature for trubleshooting document that might got corrupted or damaged.
answered May 19 '16 at 11:06
Geema Moore
111
add a comment |
up vote
-1
down vote
According to me when you make a MS word document then don’t save direct to the file. Firstly you have to go in file then then go to info after that there are to option given but you have to choose only one that is recover unsaved document.
After that MS Word open the location where a copy of draft resides. It just a matter of selecting a draft.
Now opening it up as a fresh MS Word document and then saving it properly as a save as button on the business bar at the top of the document. Copies of unsaved document are kept for four days then they are automatically deleted.
When you want to open a document then you can also use Open & Repair feature for trubleshooting document that might got corrupted or damaged.
answered May 19 '16 at 11:06
Geema Moore
111
add a comment |
up vote
-1
down vote
up vote
-1
down vote
According to me when you make a MS word document then don’t save direct to the file. Firstly you have to go in file then then go to info after that there are to option given but you have to choose only one that is recover unsaved document.
After that MS Word open the location where a copy of draft resides. It just a matter of selecting a draft.
Now opening it up as a fresh MS Word document and then saving it properly as a save as button on the business bar at the top of the document. Copies of unsaved document are kept for four days then they are automatically deleted.
When you want to open a document then you can also use Open & Repair feature for trubleshooting document that might got corrupted or damaged.
answered May 19 '16 at 11:06
Geema Moore
111
According to me when you make a MS word document then don’t save direct to the file. Firstly you have to go in file then then go to info after that there are to option given but you have to choose only one that is recover unsaved document.
After that MS Word open the location where a copy of draft resides. It just a matter of selecting a draft.
Now opening it up as a fresh MS Word document and then saving it properly as a save as button on the business bar at the top of the document. Copies of unsaved document are kept for four days then they are automatically deleted.
When you want to open a document then you can also use Open & Repair feature for trubleshooting document that might got corrupted or damaged.
answered May 19 '16 at 11:06
Geema Moore
111
answered May 19 '16 at 11:06
Geema Moore
111
answered May 19 '16 at 11:06
Geema Moore
111
answered May 19 '16 at 11:06
Geema Moore
111
111
add a comment |
add a comment |
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and what happens when you choose "yes" when Office ask to save it?
– H. Pauwelyn
Mar 16 '16 at 17:29
1
What is your Windows operating system? I'm taking a guess that your comdlg32.dll may be corrupted or being intercepted. This is DLL that gets referenced when you want to open or save a document in Office: msdn.microsoft.com/en-us/library/windows/desktop/…
– Sun
May 18 '16 at 16:42
1
Test system integrity with sfc /scannow and do a deep scan using the free version of Malwarebytes Anti-Malware. And what is your Windows version?
– harrymc
May 18 '16 at 17:33
1
Two ideas: 1. check if the default save path points to an illegal place (File/Options/Save/Default File Location); 2. are you using encryption on your hard disk? When I try to save in such a place, instead of the file-Save dialog, a little icon appears on the bottom right (and it might be set invisible, so check under the up arrow), and when clicked, it says 'a file operation needs your encryption key' - only after you complete this dialog, the file/save dialog comes up.
– Aganju
May 18 '16 at 22:53
1
@LunaMezza, your advice solved my problem:
sfc /scannow– Art Gertner
May 20 '16 at 13:07