Opening Microsoft Office 365 gives blank menus and blank popups
I have recently installed Microsoft Office 365 (shows up as Office 2013) but when I open any of the applications (Word, Excel, etc.) I am presented with a popup which is nearly blank and the ribbon menu is nearly blank.
I first installed it 2 weeks ago and it worked fine, then last week when I opened it the menu was mainly blank, the menu items sometimes came back when I hovered the mouse over the individual items.
Prior to installing this Office 2000 was installed. I have since uninstalled both and reinstalled Office 365. I have attempted to use the built in repair tool (both online and local repair). There doesn't seem to be any screenshots showing this that I could find; this is not the normal user issue of the menu auto-hiding.
This is running under Windows 7
Update: I have traced this down to a 'faulting module' d3d11.dll, still unsure of a solution. I have run sfc over it and it passes, I have reinstalling directx, no change, and I have tried using the install disc for a windows repair, again no joy
microsoft-excel microsoft-word microsoft-office
asked May 22 '15 at 2:08
Craig
11113
|
show 1 more comment
I have recently installed Microsoft Office 365 (shows up as Office 2013) but when I open any of the applications (Word, Excel, etc.) I am presented with a popup which is nearly blank and the ribbon menu is nearly blank.
I first installed it 2 weeks ago and it worked fine, then last week when I opened it the menu was mainly blank, the menu items sometimes came back when I hovered the mouse over the individual items.
Prior to installing this Office 2000 was installed. I have since uninstalled both and reinstalled Office 365. I have attempted to use the built in repair tool (both online and local repair). There doesn't seem to be any screenshots showing this that I could find; this is not the normal user issue of the menu auto-hiding.
This is running under Windows 7
Update: I have traced this down to a 'faulting module' d3d11.dll, still unsure of a solution. I have run sfc over it and it passes, I have reinstalling directx, no change, and I have tried using the install disc for a windows repair, again no joy
microsoft-excel microsoft-word microsoft-office
asked May 22 '15 at 2:08
Craig
11113
You have connected Office 365 to the Microsoft with an active Office 365 subscription correct? Office 365 cannot be used without an active subscription.
– Ramhound
May 22 '15 at 2:21
That is correct, I logged into the Microsoft Office 365 site using the product key and my Microsoft account and used the install button from there
– Craig
May 22 '15 at 3:02
Honestly it doesn't look like you did. You don't have security software that would be a problem?
– Ramhound
May 22 '15 at 3:10
I did the same thing on a laptop at the same time (they were both working well) and the laptop is still working fine. In the subscription dashboard both computers are active. If this subscription was deactive, for whatever reason, are you saying that you expect that all of the UI's are blank or mostly blank?
– Craig
May 22 '15 at 6:20
1
Honestly, that doesn't look like a subscription problem to me. We've tested a number of subscription scenarios and I've never seen that. It actually looks like a graphics card driver to me.
– Julian Knight
May 22 '15 at 10:03
|
show 1 more comment
I have recently installed Microsoft Office 365 (shows up as Office 2013) but when I open any of the applications (Word, Excel, etc.) I am presented with a popup which is nearly blank and the ribbon menu is nearly blank.
I first installed it 2 weeks ago and it worked fine, then last week when I opened it the menu was mainly blank, the menu items sometimes came back when I hovered the mouse over the individual items.
Prior to installing this Office 2000 was installed. I have since uninstalled both and reinstalled Office 365. I have attempted to use the built in repair tool (both online and local repair). There doesn't seem to be any screenshots showing this that I could find; this is not the normal user issue of the menu auto-hiding.
This is running under Windows 7
Update: I have traced this down to a 'faulting module' d3d11.dll, still unsure of a solution. I have run sfc over it and it passes, I have reinstalling directx, no change, and I have tried using the install disc for a windows repair, again no joy
microsoft-excel microsoft-word microsoft-office
asked May 22 '15 at 2:08
Craig
11113
I have recently installed Microsoft Office 365 (shows up as Office 2013) but when I open any of the applications (Word, Excel, etc.) I am presented with a popup which is nearly blank and the ribbon menu is nearly blank.
I first installed it 2 weeks ago and it worked fine, then last week when I opened it the menu was mainly blank, the menu items sometimes came back when I hovered the mouse over the individual items.
Prior to installing this Office 2000 was installed. I have since uninstalled both and reinstalled Office 365. I have attempted to use the built in repair tool (both online and local repair). There doesn't seem to be any screenshots showing this that I could find; this is not the normal user issue of the menu auto-hiding.
This is running under Windows 7
Update: I have traced this down to a 'faulting module' d3d11.dll, still unsure of a solution. I have run sfc over it and it passes, I have reinstalling directx, no change, and I have tried using the install disc for a windows repair, again no joy
microsoft-excel microsoft-word microsoft-office
microsoft-excel microsoft-word microsoft-office
asked May 22 '15 at 2:08
Craig
11113
asked May 22 '15 at 2:08
Craig
11113
edited Jun 2 '15 at 22:42
asked May 22 '15 at 2:08
Craig
11113
asked May 22 '15 at 2:08
Craig
11113
asked May 22 '15 at 2:08
Craig
11113
11113
You have connected Office 365 to the Microsoft with an active Office 365 subscription correct? Office 365 cannot be used without an active subscription.
– Ramhound
May 22 '15 at 2:21
That is correct, I logged into the Microsoft Office 365 site using the product key and my Microsoft account and used the install button from there
– Craig
May 22 '15 at 3:02
Honestly it doesn't look like you did. You don't have security software that would be a problem?
– Ramhound
May 22 '15 at 3:10
I did the same thing on a laptop at the same time (they were both working well) and the laptop is still working fine. In the subscription dashboard both computers are active. If this subscription was deactive, for whatever reason, are you saying that you expect that all of the UI's are blank or mostly blank?
– Craig
May 22 '15 at 6:20
1
Honestly, that doesn't look like a subscription problem to me. We've tested a number of subscription scenarios and I've never seen that. It actually looks like a graphics card driver to me.
– Julian Knight
May 22 '15 at 10:03
|
show 1 more comment
You have connected Office 365 to the Microsoft with an active Office 365 subscription correct? Office 365 cannot be used without an active subscription.
– Ramhound
May 22 '15 at 2:21
That is correct, I logged into the Microsoft Office 365 site using the product key and my Microsoft account and used the install button from there
– Craig
May 22 '15 at 3:02
Honestly it doesn't look like you did. You don't have security software that would be a problem?
– Ramhound
May 22 '15 at 3:10
I did the same thing on a laptop at the same time (they were both working well) and the laptop is still working fine. In the subscription dashboard both computers are active. If this subscription was deactive, for whatever reason, are you saying that you expect that all of the UI's are blank or mostly blank?
– Craig
May 22 '15 at 6:20
1
Honestly, that doesn't look like a subscription problem to me. We've tested a number of subscription scenarios and I've never seen that. It actually looks like a graphics card driver to me.
– Julian Knight
May 22 '15 at 10:03
You have connected Office 365 to the Microsoft with an active Office 365 subscription correct? Office 365 cannot be used without an active subscription.
– Ramhound
May 22 '15 at 2:21
You have connected Office 365 to the Microsoft with an active Office 365 subscription correct? Office 365 cannot be used without an active subscription.
– Ramhound
May 22 '15 at 2:21
That is correct, I logged into the Microsoft Office 365 site using the product key and my Microsoft account and used the install button from there
– Craig
May 22 '15 at 3:02
That is correct, I logged into the Microsoft Office 365 site using the product key and my Microsoft account and used the install button from there
– Craig
May 22 '15 at 3:02
Honestly it doesn't look like you did. You don't have security software that would be a problem?
– Ramhound
May 22 '15 at 3:10
Honestly it doesn't look like you did. You don't have security software that would be a problem?
– Ramhound
May 22 '15 at 3:10
I did the same thing on a laptop at the same time (they were both working well) and the laptop is still working fine. In the subscription dashboard both computers are active. If this subscription was deactive, for whatever reason, are you saying that you expect that all of the UI's are blank or mostly blank?
– Craig
May 22 '15 at 6:20
I did the same thing on a laptop at the same time (they were both working well) and the laptop is still working fine. In the subscription dashboard both computers are active. If this subscription was deactive, for whatever reason, are you saying that you expect that all of the UI's are blank or mostly blank?
– Craig
May 22 '15 at 6:20
1
1
Honestly, that doesn't look like a subscription problem to me. We've tested a number of subscription scenarios and I've never seen that. It actually looks like a graphics card driver to me.
– Julian Knight
May 22 '15 at 10:03
Honestly, that doesn't look like a subscription problem to me. We've tested a number of subscription scenarios and I've never seen that. It actually looks like a graphics card driver to me.
– Julian Knight
May 22 '15 at 10:03
|
show 1 more comment
1 Answer
1
active
oldest
votes
Look at DirectX and App-V as update vectors. The web install of Office is an App-V package. The DLL you list is for Direct3D.
If you can login to your Office365 portal, go to settings, then Setup. You can run prerequisite checking tools to ensure your system is updated.
answered Jun 2 '15 at 23:37
blaughw
21417
add a comment |
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1 Answer
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Look at DirectX and App-V as update vectors. The web install of Office is an App-V package. The DLL you list is for Direct3D.
If you can login to your Office365 portal, go to settings, then Setup. You can run prerequisite checking tools to ensure your system is updated.
answered Jun 2 '15 at 23:37
blaughw
21417
add a comment |
Look at DirectX and App-V as update vectors. The web install of Office is an App-V package. The DLL you list is for Direct3D.
If you can login to your Office365 portal, go to settings, then Setup. You can run prerequisite checking tools to ensure your system is updated.
answered Jun 2 '15 at 23:37
blaughw
21417
add a comment |
Look at DirectX and App-V as update vectors. The web install of Office is an App-V package. The DLL you list is for Direct3D.
If you can login to your Office365 portal, go to settings, then Setup. You can run prerequisite checking tools to ensure your system is updated.
answered Jun 2 '15 at 23:37
blaughw
21417
Look at DirectX and App-V as update vectors. The web install of Office is an App-V package. The DLL you list is for Direct3D.
If you can login to your Office365 portal, go to settings, then Setup. You can run prerequisite checking tools to ensure your system is updated.
answered Jun 2 '15 at 23:37
blaughw
21417
answered Jun 2 '15 at 23:37
blaughw
21417
answered Jun 2 '15 at 23:37
blaughw
21417
answered Jun 2 '15 at 23:37
blaughw
21417
21417
add a comment |
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You have connected Office 365 to the Microsoft with an active Office 365 subscription correct? Office 365 cannot be used without an active subscription.
– Ramhound
May 22 '15 at 2:21
That is correct, I logged into the Microsoft Office 365 site using the product key and my Microsoft account and used the install button from there
– Craig
May 22 '15 at 3:02
Honestly it doesn't look like you did. You don't have security software that would be a problem?
– Ramhound
May 22 '15 at 3:10
I did the same thing on a laptop at the same time (they were both working well) and the laptop is still working fine. In the subscription dashboard both computers are active. If this subscription was deactive, for whatever reason, are you saying that you expect that all of the UI's are blank or mostly blank?
– Craig
May 22 '15 at 6:20
1
Honestly, that doesn't look like a subscription problem to me. We've tested a number of subscription scenarios and I've never seen that. It actually looks like a graphics card driver to me.
– Julian Knight
May 22 '15 at 10:03