Why VMware Player does not recognize USB devices?












4















I am running Ubuntu 10.04 LTS as a guest OS via VMware Player 3.1.4 build-385536 over Windows 7 Home Premium host OS. This runs on a HP Pavilion g7-1173dx laptop.



At the Virtual Machine... menu > VM Settings... dialog I see a USB Controller present in the Device list. In the Connections frame, the USB 2.0 device support in enabled.



However, on the Virtual Machine... menu > Removable Devices submenu I see no USB device entry.



Attaching a Sandisk Cruzer 16GB flash drive to the USB port, I can see the drive in Windows, but I can't see the device in the VM list.



Trying to connect an Altera FPGA dev board system to the USB port was not successful either.



When restarting the VM, I get the following error tooltip:



enter image description here



Other than that port, I have a USB keyboard and a USB mouse connected to the other 2 USB ports, both working well.



How can I make VMware Player recognize my USB devices?



EDIT 1:



Thanks to @Moab, I found out that the relevant service was indeed inactive. Its Startup type is "Automatic". I tried to manually start it and received the following error:



enter image description here



I am not sure what this means. The drive (configured as a U3 drive, BTW) is recognized in Windows.



EDIT 2:



Found this post on the VMware Knowledgebase. It suggests that on AMD based systems (like my g7) there may be a conflict with some AMD USB Driver Filter, and provides with removal instructions and a warning that it may disable other USB devices.



How safe is it to follow the steps suggested in the post?










share|improve this question

























  • Maybe you need to run VMware Player AS Administrator?

    – James T Snell
    Oct 5 '11 at 0:22











  • Maybe try running this VM in the evaluation version of VMware Workstation.

    – James T Snell
    Oct 5 '11 at 0:37






  • 1





    Check Windows Services and be sure VMware USB Arbitration Service is running, as the error message suggests.

    – Moab
    Oct 5 '11 at 0:40











  • @Moab - many thanks. The service was on "Automatic", but not started. When trying to start it manually, I get an error message. I will update the question.

    – ysap
    Oct 5 '11 at 0:50











  • I never consider anything safe, this is why I have backups of my system and critical personal data.. Make a full disk image pr two for disaster recovery purposes and then make a manual Windows restore point before you make any changes.

    – Moab
    Oct 5 '11 at 1:55


















4















I am running Ubuntu 10.04 LTS as a guest OS via VMware Player 3.1.4 build-385536 over Windows 7 Home Premium host OS. This runs on a HP Pavilion g7-1173dx laptop.



At the Virtual Machine... menu > VM Settings... dialog I see a USB Controller present in the Device list. In the Connections frame, the USB 2.0 device support in enabled.



However, on the Virtual Machine... menu > Removable Devices submenu I see no USB device entry.



Attaching a Sandisk Cruzer 16GB flash drive to the USB port, I can see the drive in Windows, but I can't see the device in the VM list.



Trying to connect an Altera FPGA dev board system to the USB port was not successful either.



When restarting the VM, I get the following error tooltip:



enter image description here



Other than that port, I have a USB keyboard and a USB mouse connected to the other 2 USB ports, both working well.



How can I make VMware Player recognize my USB devices?



EDIT 1:



Thanks to @Moab, I found out that the relevant service was indeed inactive. Its Startup type is "Automatic". I tried to manually start it and received the following error:



enter image description here



I am not sure what this means. The drive (configured as a U3 drive, BTW) is recognized in Windows.



EDIT 2:



Found this post on the VMware Knowledgebase. It suggests that on AMD based systems (like my g7) there may be a conflict with some AMD USB Driver Filter, and provides with removal instructions and a warning that it may disable other USB devices.



How safe is it to follow the steps suggested in the post?










share|improve this question

























  • Maybe you need to run VMware Player AS Administrator?

    – James T Snell
    Oct 5 '11 at 0:22











  • Maybe try running this VM in the evaluation version of VMware Workstation.

    – James T Snell
    Oct 5 '11 at 0:37






  • 1





    Check Windows Services and be sure VMware USB Arbitration Service is running, as the error message suggests.

    – Moab
    Oct 5 '11 at 0:40











  • @Moab - many thanks. The service was on "Automatic", but not started. When trying to start it manually, I get an error message. I will update the question.

    – ysap
    Oct 5 '11 at 0:50











  • I never consider anything safe, this is why I have backups of my system and critical personal data.. Make a full disk image pr two for disaster recovery purposes and then make a manual Windows restore point before you make any changes.

    – Moab
    Oct 5 '11 at 1:55
















4












4








4


0






I am running Ubuntu 10.04 LTS as a guest OS via VMware Player 3.1.4 build-385536 over Windows 7 Home Premium host OS. This runs on a HP Pavilion g7-1173dx laptop.



At the Virtual Machine... menu > VM Settings... dialog I see a USB Controller present in the Device list. In the Connections frame, the USB 2.0 device support in enabled.



However, on the Virtual Machine... menu > Removable Devices submenu I see no USB device entry.



Attaching a Sandisk Cruzer 16GB flash drive to the USB port, I can see the drive in Windows, but I can't see the device in the VM list.



Trying to connect an Altera FPGA dev board system to the USB port was not successful either.



When restarting the VM, I get the following error tooltip:



enter image description here



Other than that port, I have a USB keyboard and a USB mouse connected to the other 2 USB ports, both working well.



How can I make VMware Player recognize my USB devices?



EDIT 1:



Thanks to @Moab, I found out that the relevant service was indeed inactive. Its Startup type is "Automatic". I tried to manually start it and received the following error:



enter image description here



I am not sure what this means. The drive (configured as a U3 drive, BTW) is recognized in Windows.



EDIT 2:



Found this post on the VMware Knowledgebase. It suggests that on AMD based systems (like my g7) there may be a conflict with some AMD USB Driver Filter, and provides with removal instructions and a warning that it may disable other USB devices.



How safe is it to follow the steps suggested in the post?










share|improve this question
















I am running Ubuntu 10.04 LTS as a guest OS via VMware Player 3.1.4 build-385536 over Windows 7 Home Premium host OS. This runs on a HP Pavilion g7-1173dx laptop.



At the Virtual Machine... menu > VM Settings... dialog I see a USB Controller present in the Device list. In the Connections frame, the USB 2.0 device support in enabled.



However, on the Virtual Machine... menu > Removable Devices submenu I see no USB device entry.



Attaching a Sandisk Cruzer 16GB flash drive to the USB port, I can see the drive in Windows, but I can't see the device in the VM list.



Trying to connect an Altera FPGA dev board system to the USB port was not successful either.



When restarting the VM, I get the following error tooltip:



enter image description here



Other than that port, I have a USB keyboard and a USB mouse connected to the other 2 USB ports, both working well.



How can I make VMware Player recognize my USB devices?



EDIT 1:



Thanks to @Moab, I found out that the relevant service was indeed inactive. Its Startup type is "Automatic". I tried to manually start it and received the following error:



enter image description here



I am not sure what this means. The drive (configured as a U3 drive, BTW) is recognized in Windows.



EDIT 2:



Found this post on the VMware Knowledgebase. It suggests that on AMD based systems (like my g7) there may be a conflict with some AMD USB Driver Filter, and provides with removal instructions and a warning that it may disable other USB devices.



How safe is it to follow the steps suggested in the post?







windows-7 usb ubuntu-10.04 vmware-player






share|improve this question















share|improve this question













share|improve this question




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edited Jan 1 at 11:39









Glorfindel

1,37041220




1,37041220










asked Oct 5 '11 at 0:15









ysapysap

1,176123057




1,176123057













  • Maybe you need to run VMware Player AS Administrator?

    – James T Snell
    Oct 5 '11 at 0:22











  • Maybe try running this VM in the evaluation version of VMware Workstation.

    – James T Snell
    Oct 5 '11 at 0:37






  • 1





    Check Windows Services and be sure VMware USB Arbitration Service is running, as the error message suggests.

    – Moab
    Oct 5 '11 at 0:40











  • @Moab - many thanks. The service was on "Automatic", but not started. When trying to start it manually, I get an error message. I will update the question.

    – ysap
    Oct 5 '11 at 0:50











  • I never consider anything safe, this is why I have backups of my system and critical personal data.. Make a full disk image pr two for disaster recovery purposes and then make a manual Windows restore point before you make any changes.

    – Moab
    Oct 5 '11 at 1:55





















  • Maybe you need to run VMware Player AS Administrator?

    – James T Snell
    Oct 5 '11 at 0:22











  • Maybe try running this VM in the evaluation version of VMware Workstation.

    – James T Snell
    Oct 5 '11 at 0:37






  • 1





    Check Windows Services and be sure VMware USB Arbitration Service is running, as the error message suggests.

    – Moab
    Oct 5 '11 at 0:40











  • @Moab - many thanks. The service was on "Automatic", but not started. When trying to start it manually, I get an error message. I will update the question.

    – ysap
    Oct 5 '11 at 0:50











  • I never consider anything safe, this is why I have backups of my system and critical personal data.. Make a full disk image pr two for disaster recovery purposes and then make a manual Windows restore point before you make any changes.

    – Moab
    Oct 5 '11 at 1:55



















Maybe you need to run VMware Player AS Administrator?

– James T Snell
Oct 5 '11 at 0:22





Maybe you need to run VMware Player AS Administrator?

– James T Snell
Oct 5 '11 at 0:22













Maybe try running this VM in the evaluation version of VMware Workstation.

– James T Snell
Oct 5 '11 at 0:37





Maybe try running this VM in the evaluation version of VMware Workstation.

– James T Snell
Oct 5 '11 at 0:37




1




1





Check Windows Services and be sure VMware USB Arbitration Service is running, as the error message suggests.

– Moab
Oct 5 '11 at 0:40





Check Windows Services and be sure VMware USB Arbitration Service is running, as the error message suggests.

– Moab
Oct 5 '11 at 0:40













@Moab - many thanks. The service was on "Automatic", but not started. When trying to start it manually, I get an error message. I will update the question.

– ysap
Oct 5 '11 at 0:50





@Moab - many thanks. The service was on "Automatic", but not started. When trying to start it manually, I get an error message. I will update the question.

– ysap
Oct 5 '11 at 0:50













I never consider anything safe, this is why I have backups of my system and critical personal data.. Make a full disk image pr two for disaster recovery purposes and then make a manual Windows restore point before you make any changes.

– Moab
Oct 5 '11 at 1:55







I never consider anything safe, this is why I have backups of my system and critical personal data.. Make a full disk image pr two for disaster recovery purposes and then make a manual Windows restore point before you make any changes.

– Moab
Oct 5 '11 at 1:55












1 Answer
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OK, the problem seems to be a collision of the VMware USB Arbiter service with the AMD USB Filter Driver. I used the method described in section 5 to remove the filter driver using the AMD Catalyst uninstall wizard.



After removing the filter and restarting everything, a USB drive is now recognized and mounted by VM. I was able to play a MP3 file from the drive.



Note that as of now, I have not yet tested for any side-effects of the USB operation on the Win 7 system. Per the reference, there might be problems using USB devices after removing the filter.






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    OK, the problem seems to be a collision of the VMware USB Arbiter service with the AMD USB Filter Driver. I used the method described in section 5 to remove the filter driver using the AMD Catalyst uninstall wizard.



    After removing the filter and restarting everything, a USB drive is now recognized and mounted by VM. I was able to play a MP3 file from the drive.



    Note that as of now, I have not yet tested for any side-effects of the USB operation on the Win 7 system. Per the reference, there might be problems using USB devices after removing the filter.






    share|improve this answer




























      1














      OK, the problem seems to be a collision of the VMware USB Arbiter service with the AMD USB Filter Driver. I used the method described in section 5 to remove the filter driver using the AMD Catalyst uninstall wizard.



      After removing the filter and restarting everything, a USB drive is now recognized and mounted by VM. I was able to play a MP3 file from the drive.



      Note that as of now, I have not yet tested for any side-effects of the USB operation on the Win 7 system. Per the reference, there might be problems using USB devices after removing the filter.






      share|improve this answer


























        1












        1








        1







        OK, the problem seems to be a collision of the VMware USB Arbiter service with the AMD USB Filter Driver. I used the method described in section 5 to remove the filter driver using the AMD Catalyst uninstall wizard.



        After removing the filter and restarting everything, a USB drive is now recognized and mounted by VM. I was able to play a MP3 file from the drive.



        Note that as of now, I have not yet tested for any side-effects of the USB operation on the Win 7 system. Per the reference, there might be problems using USB devices after removing the filter.






        share|improve this answer













        OK, the problem seems to be a collision of the VMware USB Arbiter service with the AMD USB Filter Driver. I used the method described in section 5 to remove the filter driver using the AMD Catalyst uninstall wizard.



        After removing the filter and restarting everything, a USB drive is now recognized and mounted by VM. I was able to play a MP3 file from the drive.



        Note that as of now, I have not yet tested for any side-effects of the USB operation on the Win 7 system. Per the reference, there might be problems using USB devices after removing the filter.







        share|improve this answer












        share|improve this answer



        share|improve this answer










        answered Oct 5 '11 at 14:48









        ysapysap

        1,176123057




        1,176123057






























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