Jtdylktuy

Often, when using FireFox and IE at the same time (IE is open so I can run a Java app to RDP to my work via Cisco), Firefox crashes with the following error message

Firefox plugin container has stopped working 

I looked into EventViewer and it shows some more detail and points to a file. This is what I think is the relevant part of the file

Version=1

EventType=APPCRASH

EventTime=130571560112814916

ReportType=2

Consent=1

ReportIdentifier=9fed8388-4e17-11e4-bc1b-c86000deec15

IntegratorReportIdentifier=9fed8387-4e17-11e4-bc1b-c86000deec15

WOW64=1

Response.type=4

Sig[0].Name=Application Name

Sig[0].Value=plugin-container.exe

Sig[1].Name=Application Version

Sig[1].Value=32.0.3.5379

Sig[2].Name=Application Timestamp

Sig[2].Value=54224e6b

Sig[3].Name=Fault Module Name   ******

Sig[3].Value=mozalloc.dll       ******

Sig[4].Name=Fault Module Version

Sig[4].Value=32.0.3.5379

Sig[5].Name=Fault Module Timestamp

Sig[5].Value=54221b67

Sig[6].Name=Exception Code

Sig[6].Value=80000003

Sig[7].Name=Exception Offset

Sig[7].Value=0000141b

I have starred 2 lines in the above to show the point of interest. I Google this, and the suggestion to fix it is to install Shockwave. I have done that, and the fault still occurs.

I have disabled all the Firefox plugins.

I have also just experienced it again, and this time the event log showed me something I didn't notice... Multiple times a second, I'm getting Error events.

Both events appear to be about cscan (a Cisco component) and also hostscan_unknown (which I guess is also due to Cisco)

Any way, the relevant part (I think) is the cscan error which shows

The following information was included with the event: 



[cscan][error][restore_directory] no restore folder exists (C:UsersMyUserAppDataLocalMozillaFirefox.backupProfiles)

I'm lost as to what I can do

To fix it, I noticed that in task manager there was something called plug-in container for firefox (under the Description column). So, with FireFox open, I right clicked on the entry in task manager and ended process. Sure enough, Firefox showed an alert to show that a plug in had crashed.

It was Flash.

I've updated to the latest flash and so far, no fails (meaning, Firefox isn't crashing).

Also, for what ever reason, the event logs have stopped showing errors!

I don't know what role flash has in the situation but, so far it seems like it's fixed it.