I'm a beginner: my client won't answer simple questions I've asked to aid design, what to do?
up vote
11
down vote
favorite
It's my first time designing for any one
Email sent.
Hi Client! If you wouldn't mind answering a few questions I need to
know so I can communicate your brand better and have a better sight as
to how you want the design :)
What does Red Mist reflect (what's the brands identity, why you chose red mist etc.)
Who's your ideal client for shop and e-liquid (target audience/who you ant to reach)
Who do you see as your e-liquids direct competitors
Please will you throw together a mood board of labels and images you
like to give me a better feel for whats in your head
when you have the time
Cheers! Designer hat on Chloe
Email received
you know what i want crisp, simple, perfect & clean, easy 😊🤟🏻
Also i have decided i will let you put your name on as the designer
credit!
Thanks
Client
I don't think he understands the design process, and its unpaid - but I don't want to design the whole e-liquid graphic range for nothing- its a lot of work. How do I bring this up? how do I price? I'm a beginner/novice!
Any help appreciated
client-relations freelance pricing spec-work
New contributor
|
show 4 more comments
up vote
11
down vote
favorite
It's my first time designing for any one
Email sent.
Hi Client! If you wouldn't mind answering a few questions I need to
know so I can communicate your brand better and have a better sight as
to how you want the design :)
What does Red Mist reflect (what's the brands identity, why you chose red mist etc.)
Who's your ideal client for shop and e-liquid (target audience/who you ant to reach)
Who do you see as your e-liquids direct competitors
Please will you throw together a mood board of labels and images you
like to give me a better feel for whats in your head
when you have the time
Cheers! Designer hat on Chloe
Email received
you know what i want crisp, simple, perfect & clean, easy 😊🤟🏻
Also i have decided i will let you put your name on as the designer
credit!
Thanks
Client
I don't think he understands the design process, and its unpaid - but I don't want to design the whole e-liquid graphic range for nothing- its a lot of work. How do I bring this up? how do I price? I'm a beginner/novice!
Any help appreciated
client-relations freelance pricing spec-work
New contributor
3
Politely point out you must have a proper briefing, to avoid any miscommunication, extra work which you must bill, and a disappointing result.
– usr2564301
yesterday
19
As you're new to the industry and already doing free work, I strongly advise you to watch the talk "F*** you, pay me". The idea that work should be done for free seems to be peculiar to the graphic design industry. Nothing wrong with doing charity work, but many graphic designers do free work as if they're the recipient of charity, oh-so-grateful for the chance to do this free work for the "exposure." There is a lot of crucial advice in the talk; probably a good investment to watch it a few times.
– Wildcard
yesterday
4
I read random questions on Stack Exchange to learn things ... I'm an outsider and not a graphic designer. That said, if I had hired someone to design something for me, I would expect their communications with me to also be polished. Perhaps your communications above are an example, but I wouldn't use smileys. Also, the ending is a bit off. "when you have the time" seems tacked on at the end and unnecessary, and also misses punctuation and capitalization.
– Steve
yesterday
2
As an aside, I prefer numbers to bullets. Even in casual correspondence, it makes referencing so much clearer and easier.
– Strawberry
21 hours ago
1
I'm not sure what the situation is, but I strongly advise you to avoid doing unpaid work for potential clients. If you want to get design stick time in a professional setting, volunteer your services for a charity that you love. Don't give it away to clients because you feel you're too green to charge.
– 13ruce
16 hours ago
|
show 4 more comments
up vote
11
down vote
favorite
up vote
11
down vote
favorite
It's my first time designing for any one
Email sent.
Hi Client! If you wouldn't mind answering a few questions I need to
know so I can communicate your brand better and have a better sight as
to how you want the design :)
What does Red Mist reflect (what's the brands identity, why you chose red mist etc.)
Who's your ideal client for shop and e-liquid (target audience/who you ant to reach)
Who do you see as your e-liquids direct competitors
Please will you throw together a mood board of labels and images you
like to give me a better feel for whats in your head
when you have the time
Cheers! Designer hat on Chloe
Email received
you know what i want crisp, simple, perfect & clean, easy 😊🤟🏻
Also i have decided i will let you put your name on as the designer
credit!
Thanks
Client
I don't think he understands the design process, and its unpaid - but I don't want to design the whole e-liquid graphic range for nothing- its a lot of work. How do I bring this up? how do I price? I'm a beginner/novice!
Any help appreciated
client-relations freelance pricing spec-work
New contributor
It's my first time designing for any one
Email sent.
Hi Client! If you wouldn't mind answering a few questions I need to
know so I can communicate your brand better and have a better sight as
to how you want the design :)
What does Red Mist reflect (what's the brands identity, why you chose red mist etc.)
Who's your ideal client for shop and e-liquid (target audience/who you ant to reach)
Who do you see as your e-liquids direct competitors
Please will you throw together a mood board of labels and images you
like to give me a better feel for whats in your head
when you have the time
Cheers! Designer hat on Chloe
Email received
you know what i want crisp, simple, perfect & clean, easy 😊🤟🏻
Also i have decided i will let you put your name on as the designer
credit!
Thanks
Client
I don't think he understands the design process, and its unpaid - but I don't want to design the whole e-liquid graphic range for nothing- its a lot of work. How do I bring this up? how do I price? I'm a beginner/novice!
Any help appreciated
client-relations freelance pricing spec-work
client-relations freelance pricing spec-work
New contributor
New contributor
edited 5 hours ago
Emilie♦
6,66012162
6,66012162
New contributor
asked yesterday
Chloe butler
5914
5914
New contributor
New contributor
3
Politely point out you must have a proper briefing, to avoid any miscommunication, extra work which you must bill, and a disappointing result.
– usr2564301
yesterday
19
As you're new to the industry and already doing free work, I strongly advise you to watch the talk "F*** you, pay me". The idea that work should be done for free seems to be peculiar to the graphic design industry. Nothing wrong with doing charity work, but many graphic designers do free work as if they're the recipient of charity, oh-so-grateful for the chance to do this free work for the "exposure." There is a lot of crucial advice in the talk; probably a good investment to watch it a few times.
– Wildcard
yesterday
4
I read random questions on Stack Exchange to learn things ... I'm an outsider and not a graphic designer. That said, if I had hired someone to design something for me, I would expect their communications with me to also be polished. Perhaps your communications above are an example, but I wouldn't use smileys. Also, the ending is a bit off. "when you have the time" seems tacked on at the end and unnecessary, and also misses punctuation and capitalization.
– Steve
yesterday
2
As an aside, I prefer numbers to bullets. Even in casual correspondence, it makes referencing so much clearer and easier.
– Strawberry
21 hours ago
1
I'm not sure what the situation is, but I strongly advise you to avoid doing unpaid work for potential clients. If you want to get design stick time in a professional setting, volunteer your services for a charity that you love. Don't give it away to clients because you feel you're too green to charge.
– 13ruce
16 hours ago
|
show 4 more comments
3
Politely point out you must have a proper briefing, to avoid any miscommunication, extra work which you must bill, and a disappointing result.
– usr2564301
yesterday
19
As you're new to the industry and already doing free work, I strongly advise you to watch the talk "F*** you, pay me". The idea that work should be done for free seems to be peculiar to the graphic design industry. Nothing wrong with doing charity work, but many graphic designers do free work as if they're the recipient of charity, oh-so-grateful for the chance to do this free work for the "exposure." There is a lot of crucial advice in the talk; probably a good investment to watch it a few times.
– Wildcard
yesterday
4
I read random questions on Stack Exchange to learn things ... I'm an outsider and not a graphic designer. That said, if I had hired someone to design something for me, I would expect their communications with me to also be polished. Perhaps your communications above are an example, but I wouldn't use smileys. Also, the ending is a bit off. "when you have the time" seems tacked on at the end and unnecessary, and also misses punctuation and capitalization.
– Steve
yesterday
2
As an aside, I prefer numbers to bullets. Even in casual correspondence, it makes referencing so much clearer and easier.
– Strawberry
21 hours ago
1
I'm not sure what the situation is, but I strongly advise you to avoid doing unpaid work for potential clients. If you want to get design stick time in a professional setting, volunteer your services for a charity that you love. Don't give it away to clients because you feel you're too green to charge.
– 13ruce
16 hours ago
3
3
Politely point out you must have a proper briefing, to avoid any miscommunication, extra work which you must bill, and a disappointing result.
– usr2564301
yesterday
Politely point out you must have a proper briefing, to avoid any miscommunication, extra work which you must bill, and a disappointing result.
– usr2564301
yesterday
19
19
As you're new to the industry and already doing free work, I strongly advise you to watch the talk "F*** you, pay me". The idea that work should be done for free seems to be peculiar to the graphic design industry. Nothing wrong with doing charity work, but many graphic designers do free work as if they're the recipient of charity, oh-so-grateful for the chance to do this free work for the "exposure." There is a lot of crucial advice in the talk; probably a good investment to watch it a few times.
– Wildcard
yesterday
As you're new to the industry and already doing free work, I strongly advise you to watch the talk "F*** you, pay me". The idea that work should be done for free seems to be peculiar to the graphic design industry. Nothing wrong with doing charity work, but many graphic designers do free work as if they're the recipient of charity, oh-so-grateful for the chance to do this free work for the "exposure." There is a lot of crucial advice in the talk; probably a good investment to watch it a few times.
– Wildcard
yesterday
4
4
I read random questions on Stack Exchange to learn things ... I'm an outsider and not a graphic designer. That said, if I had hired someone to design something for me, I would expect their communications with me to also be polished. Perhaps your communications above are an example, but I wouldn't use smileys. Also, the ending is a bit off. "when you have the time" seems tacked on at the end and unnecessary, and also misses punctuation and capitalization.
– Steve
yesterday
I read random questions on Stack Exchange to learn things ... I'm an outsider and not a graphic designer. That said, if I had hired someone to design something for me, I would expect their communications with me to also be polished. Perhaps your communications above are an example, but I wouldn't use smileys. Also, the ending is a bit off. "when you have the time" seems tacked on at the end and unnecessary, and also misses punctuation and capitalization.
– Steve
yesterday
2
2
As an aside, I prefer numbers to bullets. Even in casual correspondence, it makes referencing so much clearer and easier.
– Strawberry
21 hours ago
As an aside, I prefer numbers to bullets. Even in casual correspondence, it makes referencing so much clearer and easier.
– Strawberry
21 hours ago
1
1
I'm not sure what the situation is, but I strongly advise you to avoid doing unpaid work for potential clients. If you want to get design stick time in a professional setting, volunteer your services for a charity that you love. Don't give it away to clients because you feel you're too green to charge.
– 13ruce
16 hours ago
I'm not sure what the situation is, but I strongly advise you to avoid doing unpaid work for potential clients. If you want to get design stick time in a professional setting, volunteer your services for a charity that you love. Don't give it away to clients because you feel you're too green to charge.
– 13ruce
16 hours ago
|
show 4 more comments
8 Answers
8
active
oldest
votes
up vote
34
down vote
Make a phone call. Do not use an e-mail for this interview.
You can't even know if he is answering this questions or he is just mentioning some previous ideas he has.
If it is unpaid... do not do it. You are not only damaging yourself but the whole industry.
The "Oh, I'm new" is not a reason at all. Either you have practiced a lot and have become good at designing or don't do it.
1. I tried to ask these in person but he wasn't very forthcoming, so I thought email would give him better time to think
– Chloe butler
yesterday
2. Thankyou for the advice
– Chloe butler
yesterday
14
"You are not only damaging yourself but the whole industry." Dual-edged sword here. Yes, you can certainly damage yourself by working for free. People simply do not appreciate your efforts if you give them away for free. Also there is this idea that if you give it away for free, it's probably not worth much. Still, I like the idea of 'paying it forward'. So I still do it sometimes. But I have this rule. If I'm doing it for free, it has to be fun.
– Stijn de Witt
yesterday
2
It's maybe been said enough times already, but I would like to reinforce that being a newbie is no reason to work for free. If new doctors and dentists don't work for free at first, graphic designers starting out should not have any reason to go unpaid either.
– Joonas
yesterday
Minor formatting tip: Put four spaces in front of the second lines of each paragraph, and remove the space in front of the1.
. Things will line up a bit nicer.
– Nic Hartley
9 hours ago
|
show 4 more comments
up vote
20
down vote
Asking for a "mood board" is waaaaaaaaaaaaaay too much to ask any client. That's perhaps a designer's tool and a client should never be asked to do that work. That's what they are paying you for (or not paying as the case may be).
Rafael is correct when he posted make a phone call. Often in emails people skim and don't actually read. So things get missed, overlooked, and just forgotten about. In a phone call you can ask, if he evades, ask again. If he isn't clear, ask for clarity, etc. There's no skimming or forgetting during a phone call. It may take asking several times. It may require you explaining why you need to know. But I'd try to not end the phone call until I had answers.
Your questions are good questions to ask.
I would explain to the client.....
Hi Chris,
I can certainly create what you need but I really need these questions answered. Imagine if you hired a caterer for an event. They'd ask about food allergies, number of attendees, etc. All in an effort to do a better job. That's what my questions are for, to ensure I do a better job designing the [whatever it is].
If this is unpaid work then, frankly, I wouldn't keep "stalking" the client. I would make 2 maybe 3, phone calls and send 1 maybe 2, emails. Then explain that I can't move forward without some direction.
add a comment |
up vote
7
down vote
Your client doesn't know what they want, and they don't know what any of the things you mean ask.
You know the industry that the client works in, you know the name.
Throw together a few different ideas in very rough draft.
Send them to the client making very clear that these are rough sketches to get a concept not a final piece and ask them to rate each one by how much they like them and give feedback.
Iterate on the feedback.
I'm a software engineer not graphic designer but over and over again I find that if you ask someone what they want they don't know. If you present them with a few options though they will immediately know they don't want 1 or 3 but they sort of like 2 but can you add this bit from 4 and maybe X and sometimes a bit of U and then add a unicorn.
New contributor
add a comment |
up vote
6
down vote
First, It's not good for you nor for the whole sector to do free works. But I understand that at first is hard to take money from someone who trusts you.
I think that the problem is the questions you are asking and how you are asking them. These questions are made almost in argot, you are using a very straightforward and professional language.
My approach would be more human. If you have the opportunity to go to the company to talk to your client. Look at how they work, how is everything organized, maybe even you will see other things you can improve such as billboards, cards or catalogs and you can suggest expanding your contract.
But if you can't go there, just call him. Talk to him as a counselor, this way you are selling your own brand. Ask him what they do (I think you've already talked about it), ask him how is the company doing (probably will tell you about problems that you can identify with design or marketing problems, even they tell you about competence) why he thought about requesting your help, what he thought about improving (you've already done this for sure) ask him if you like any company style (probably he should have pointed other company logos right now).
The part where you ask about competence in my country at least would feel gross. You have to research the market. Which companies are the best, which ones are the direct competence, what's the difference between that company and your client's company, how to make that differences matter or not. All that is your work as a designer.
Have in mind that unless you are working for a really big company that has complex inner bureaucracy and needs to control every investment, you usually won't receive all these answers in a straightforward manner.
As a designer, you won't be only designing. You will be a "friend" of that company. Most of the people would come to you without really knowing their needs, even if they act as they know. You have to act as "visual communication therapist" to hear their problems and analyze what they need.
New contributor
+1 for the last paragraph especially.
– Cullub
16 hours ago
add a comment |
up vote
1
down vote
Sometimes you have a client who doesn't know themselves what they actually want. They expect you as the designer to come up with the brand identity. In that case it can be a valid design process to just throw things at the wall and see what sticks. Give them a couple of different drafts and then ask them what they like or dislike about them.
This is of course a process where you will invest a lot of work which will end up unused. You also risk getting caught up in an endless cycle of review after review with the client never being completely satisfied. So if you decide to use this process, then the client needs to be aware that they are paying you by the hour and that you also expect to get paid for those designs they do not pick in the end.
add a comment |
up vote
1
down vote
That's a nightmare waiting to happen. Dip-set. Find another client with money and an actual request.
New contributor
This does not provide an answer to the question. To critique or request clarification from an author, leave a comment below their post. - From Review
– Danielillo
15 hours ago
@Danielillo It answers the question asked in the title.
– Steve
13 hours ago
add a comment |
up vote
0
down vote
I understand the difficulty when it comes to communicating with clients and getting the information needed to create a cohesive design. With that said, Scott and Rafael are both very correct in that a.) a phone call is always an effective means of figuring out what is in a client's head and b.) the client is never the person to be creating a mood board.
It is not entirely out of line to request if there are specific logos or designs that come to the client's mind when they consider their own form or taste for a style, but this is also not often given in design processes.
If the client cannot be reached over the phone and will not provide any more information, there is still a lot of work that can be done. If the client will not tell you what they specifically want, they can certainly tell you what they do not want judging by the designs and sketches you put forward.
The design process begins by assembling all possible aspects of the company together and sketching every idea that comes to mind. Create more solidified examples of ideas you find strongest, and allow the client to pick them apart and choose details they like and would prefer to remove. Most clients have a hard time actually saying what they really need, and what they think they need is seldom what the best possible design is for a project.
Hope this offers some clarity.
New contributor
add a comment |
up vote
0
down vote
You're the designer!
- They "hired" you for ideas, so you'll need to put some in front of
them and get a sense of what they like. Make 3 quick very different
mood boards yourself and ask them which one they like best. - Write up your questions in a numbered list, with space between.
Word them very simply. - Tell the client "I'll need you to answer these few questions so
I can have the information I need to do a great job for you. Please
type your answers right below these questions and email it back to me
by Friday."
You can't ask a client to do a mood board, but they may have an "ideas" folder laying around, so always ask. There are some clients who just want to hire someone good and let them run with it and they usually end up being great clients. So his behavior is not unusual.
Why are you working for free?
You may be starting out, but charge something - get 30 or 50 bucks out of them. Always charge money. You need to pay the light bill so you can run your computer. If they don't value your time they won't take the time to work with you properly. Give him some basic stuff for free - logo, whatever....then a price quote for anything else, maybe a bundle of ad materials for a flat rate. And then let him know your hourly rate.
If they don't answer the questions by Friday,you tried. Move on.
Good luck!
New contributor
add a comment |
8 Answers
8
active
oldest
votes
8 Answers
8
active
oldest
votes
active
oldest
votes
active
oldest
votes
up vote
34
down vote
Make a phone call. Do not use an e-mail for this interview.
You can't even know if he is answering this questions or he is just mentioning some previous ideas he has.
If it is unpaid... do not do it. You are not only damaging yourself but the whole industry.
The "Oh, I'm new" is not a reason at all. Either you have practiced a lot and have become good at designing or don't do it.
1. I tried to ask these in person but he wasn't very forthcoming, so I thought email would give him better time to think
– Chloe butler
yesterday
2. Thankyou for the advice
– Chloe butler
yesterday
14
"You are not only damaging yourself but the whole industry." Dual-edged sword here. Yes, you can certainly damage yourself by working for free. People simply do not appreciate your efforts if you give them away for free. Also there is this idea that if you give it away for free, it's probably not worth much. Still, I like the idea of 'paying it forward'. So I still do it sometimes. But I have this rule. If I'm doing it for free, it has to be fun.
– Stijn de Witt
yesterday
2
It's maybe been said enough times already, but I would like to reinforce that being a newbie is no reason to work for free. If new doctors and dentists don't work for free at first, graphic designers starting out should not have any reason to go unpaid either.
– Joonas
yesterday
Minor formatting tip: Put four spaces in front of the second lines of each paragraph, and remove the space in front of the1.
. Things will line up a bit nicer.
– Nic Hartley
9 hours ago
|
show 4 more comments
up vote
34
down vote
Make a phone call. Do not use an e-mail for this interview.
You can't even know if he is answering this questions or he is just mentioning some previous ideas he has.
If it is unpaid... do not do it. You are not only damaging yourself but the whole industry.
The "Oh, I'm new" is not a reason at all. Either you have practiced a lot and have become good at designing or don't do it.
1. I tried to ask these in person but he wasn't very forthcoming, so I thought email would give him better time to think
– Chloe butler
yesterday
2. Thankyou for the advice
– Chloe butler
yesterday
14
"You are not only damaging yourself but the whole industry." Dual-edged sword here. Yes, you can certainly damage yourself by working for free. People simply do not appreciate your efforts if you give them away for free. Also there is this idea that if you give it away for free, it's probably not worth much. Still, I like the idea of 'paying it forward'. So I still do it sometimes. But I have this rule. If I'm doing it for free, it has to be fun.
– Stijn de Witt
yesterday
2
It's maybe been said enough times already, but I would like to reinforce that being a newbie is no reason to work for free. If new doctors and dentists don't work for free at first, graphic designers starting out should not have any reason to go unpaid either.
– Joonas
yesterday
Minor formatting tip: Put four spaces in front of the second lines of each paragraph, and remove the space in front of the1.
. Things will line up a bit nicer.
– Nic Hartley
9 hours ago
|
show 4 more comments
up vote
34
down vote
up vote
34
down vote
Make a phone call. Do not use an e-mail for this interview.
You can't even know if he is answering this questions or he is just mentioning some previous ideas he has.
If it is unpaid... do not do it. You are not only damaging yourself but the whole industry.
The "Oh, I'm new" is not a reason at all. Either you have practiced a lot and have become good at designing or don't do it.
Make a phone call. Do not use an e-mail for this interview.
You can't even know if he is answering this questions or he is just mentioning some previous ideas he has.
If it is unpaid... do not do it. You are not only damaging yourself but the whole industry.
The "Oh, I'm new" is not a reason at all. Either you have practiced a lot and have become good at designing or don't do it.
edited 9 hours ago
answered yesterday
Rafael
21.9k12254
21.9k12254
1. I tried to ask these in person but he wasn't very forthcoming, so I thought email would give him better time to think
– Chloe butler
yesterday
2. Thankyou for the advice
– Chloe butler
yesterday
14
"You are not only damaging yourself but the whole industry." Dual-edged sword here. Yes, you can certainly damage yourself by working for free. People simply do not appreciate your efforts if you give them away for free. Also there is this idea that if you give it away for free, it's probably not worth much. Still, I like the idea of 'paying it forward'. So I still do it sometimes. But I have this rule. If I'm doing it for free, it has to be fun.
– Stijn de Witt
yesterday
2
It's maybe been said enough times already, but I would like to reinforce that being a newbie is no reason to work for free. If new doctors and dentists don't work for free at first, graphic designers starting out should not have any reason to go unpaid either.
– Joonas
yesterday
Minor formatting tip: Put four spaces in front of the second lines of each paragraph, and remove the space in front of the1.
. Things will line up a bit nicer.
– Nic Hartley
9 hours ago
|
show 4 more comments
1. I tried to ask these in person but he wasn't very forthcoming, so I thought email would give him better time to think
– Chloe butler
yesterday
2. Thankyou for the advice
– Chloe butler
yesterday
14
"You are not only damaging yourself but the whole industry." Dual-edged sword here. Yes, you can certainly damage yourself by working for free. People simply do not appreciate your efforts if you give them away for free. Also there is this idea that if you give it away for free, it's probably not worth much. Still, I like the idea of 'paying it forward'. So I still do it sometimes. But I have this rule. If I'm doing it for free, it has to be fun.
– Stijn de Witt
yesterday
2
It's maybe been said enough times already, but I would like to reinforce that being a newbie is no reason to work for free. If new doctors and dentists don't work for free at first, graphic designers starting out should not have any reason to go unpaid either.
– Joonas
yesterday
Minor formatting tip: Put four spaces in front of the second lines of each paragraph, and remove the space in front of the1.
. Things will line up a bit nicer.
– Nic Hartley
9 hours ago
1. I tried to ask these in person but he wasn't very forthcoming, so I thought email would give him better time to think
– Chloe butler
yesterday
1. I tried to ask these in person but he wasn't very forthcoming, so I thought email would give him better time to think
– Chloe butler
yesterday
2. Thankyou for the advice
– Chloe butler
yesterday
2. Thankyou for the advice
– Chloe butler
yesterday
14
14
"You are not only damaging yourself but the whole industry." Dual-edged sword here. Yes, you can certainly damage yourself by working for free. People simply do not appreciate your efforts if you give them away for free. Also there is this idea that if you give it away for free, it's probably not worth much. Still, I like the idea of 'paying it forward'. So I still do it sometimes. But I have this rule. If I'm doing it for free, it has to be fun.
– Stijn de Witt
yesterday
"You are not only damaging yourself but the whole industry." Dual-edged sword here. Yes, you can certainly damage yourself by working for free. People simply do not appreciate your efforts if you give them away for free. Also there is this idea that if you give it away for free, it's probably not worth much. Still, I like the idea of 'paying it forward'. So I still do it sometimes. But I have this rule. If I'm doing it for free, it has to be fun.
– Stijn de Witt
yesterday
2
2
It's maybe been said enough times already, but I would like to reinforce that being a newbie is no reason to work for free. If new doctors and dentists don't work for free at first, graphic designers starting out should not have any reason to go unpaid either.
– Joonas
yesterday
It's maybe been said enough times already, but I would like to reinforce that being a newbie is no reason to work for free. If new doctors and dentists don't work for free at first, graphic designers starting out should not have any reason to go unpaid either.
– Joonas
yesterday
Minor formatting tip: Put four spaces in front of the second lines of each paragraph, and remove the space in front of the
1.
. Things will line up a bit nicer.– Nic Hartley
9 hours ago
Minor formatting tip: Put four spaces in front of the second lines of each paragraph, and remove the space in front of the
1.
. Things will line up a bit nicer.– Nic Hartley
9 hours ago
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up vote
20
down vote
Asking for a "mood board" is waaaaaaaaaaaaaay too much to ask any client. That's perhaps a designer's tool and a client should never be asked to do that work. That's what they are paying you for (or not paying as the case may be).
Rafael is correct when he posted make a phone call. Often in emails people skim and don't actually read. So things get missed, overlooked, and just forgotten about. In a phone call you can ask, if he evades, ask again. If he isn't clear, ask for clarity, etc. There's no skimming or forgetting during a phone call. It may take asking several times. It may require you explaining why you need to know. But I'd try to not end the phone call until I had answers.
Your questions are good questions to ask.
I would explain to the client.....
Hi Chris,
I can certainly create what you need but I really need these questions answered. Imagine if you hired a caterer for an event. They'd ask about food allergies, number of attendees, etc. All in an effort to do a better job. That's what my questions are for, to ensure I do a better job designing the [whatever it is].
If this is unpaid work then, frankly, I wouldn't keep "stalking" the client. I would make 2 maybe 3, phone calls and send 1 maybe 2, emails. Then explain that I can't move forward without some direction.
add a comment |
up vote
20
down vote
Asking for a "mood board" is waaaaaaaaaaaaaay too much to ask any client. That's perhaps a designer's tool and a client should never be asked to do that work. That's what they are paying you for (or not paying as the case may be).
Rafael is correct when he posted make a phone call. Often in emails people skim and don't actually read. So things get missed, overlooked, and just forgotten about. In a phone call you can ask, if he evades, ask again. If he isn't clear, ask for clarity, etc. There's no skimming or forgetting during a phone call. It may take asking several times. It may require you explaining why you need to know. But I'd try to not end the phone call until I had answers.
Your questions are good questions to ask.
I would explain to the client.....
Hi Chris,
I can certainly create what you need but I really need these questions answered. Imagine if you hired a caterer for an event. They'd ask about food allergies, number of attendees, etc. All in an effort to do a better job. That's what my questions are for, to ensure I do a better job designing the [whatever it is].
If this is unpaid work then, frankly, I wouldn't keep "stalking" the client. I would make 2 maybe 3, phone calls and send 1 maybe 2, emails. Then explain that I can't move forward without some direction.
add a comment |
up vote
20
down vote
up vote
20
down vote
Asking for a "mood board" is waaaaaaaaaaaaaay too much to ask any client. That's perhaps a designer's tool and a client should never be asked to do that work. That's what they are paying you for (or not paying as the case may be).
Rafael is correct when he posted make a phone call. Often in emails people skim and don't actually read. So things get missed, overlooked, and just forgotten about. In a phone call you can ask, if he evades, ask again. If he isn't clear, ask for clarity, etc. There's no skimming or forgetting during a phone call. It may take asking several times. It may require you explaining why you need to know. But I'd try to not end the phone call until I had answers.
Your questions are good questions to ask.
I would explain to the client.....
Hi Chris,
I can certainly create what you need but I really need these questions answered. Imagine if you hired a caterer for an event. They'd ask about food allergies, number of attendees, etc. All in an effort to do a better job. That's what my questions are for, to ensure I do a better job designing the [whatever it is].
If this is unpaid work then, frankly, I wouldn't keep "stalking" the client. I would make 2 maybe 3, phone calls and send 1 maybe 2, emails. Then explain that I can't move forward without some direction.
Asking for a "mood board" is waaaaaaaaaaaaaay too much to ask any client. That's perhaps a designer's tool and a client should never be asked to do that work. That's what they are paying you for (or not paying as the case may be).
Rafael is correct when he posted make a phone call. Often in emails people skim and don't actually read. So things get missed, overlooked, and just forgotten about. In a phone call you can ask, if he evades, ask again. If he isn't clear, ask for clarity, etc. There's no skimming or forgetting during a phone call. It may take asking several times. It may require you explaining why you need to know. But I'd try to not end the phone call until I had answers.
Your questions are good questions to ask.
I would explain to the client.....
Hi Chris,
I can certainly create what you need but I really need these questions answered. Imagine if you hired a caterer for an event. They'd ask about food allergies, number of attendees, etc. All in an effort to do a better job. That's what my questions are for, to ensure I do a better job designing the [whatever it is].
If this is unpaid work then, frankly, I wouldn't keep "stalking" the client. I would make 2 maybe 3, phone calls and send 1 maybe 2, emails. Then explain that I can't move forward without some direction.
edited yesterday
answered yesterday
Scott
142k14195403
142k14195403
add a comment |
add a comment |
up vote
7
down vote
Your client doesn't know what they want, and they don't know what any of the things you mean ask.
You know the industry that the client works in, you know the name.
Throw together a few different ideas in very rough draft.
Send them to the client making very clear that these are rough sketches to get a concept not a final piece and ask them to rate each one by how much they like them and give feedback.
Iterate on the feedback.
I'm a software engineer not graphic designer but over and over again I find that if you ask someone what they want they don't know. If you present them with a few options though they will immediately know they don't want 1 or 3 but they sort of like 2 but can you add this bit from 4 and maybe X and sometimes a bit of U and then add a unicorn.
New contributor
add a comment |
up vote
7
down vote
Your client doesn't know what they want, and they don't know what any of the things you mean ask.
You know the industry that the client works in, you know the name.
Throw together a few different ideas in very rough draft.
Send them to the client making very clear that these are rough sketches to get a concept not a final piece and ask them to rate each one by how much they like them and give feedback.
Iterate on the feedback.
I'm a software engineer not graphic designer but over and over again I find that if you ask someone what they want they don't know. If you present them with a few options though they will immediately know they don't want 1 or 3 but they sort of like 2 but can you add this bit from 4 and maybe X and sometimes a bit of U and then add a unicorn.
New contributor
add a comment |
up vote
7
down vote
up vote
7
down vote
Your client doesn't know what they want, and they don't know what any of the things you mean ask.
You know the industry that the client works in, you know the name.
Throw together a few different ideas in very rough draft.
Send them to the client making very clear that these are rough sketches to get a concept not a final piece and ask them to rate each one by how much they like them and give feedback.
Iterate on the feedback.
I'm a software engineer not graphic designer but over and over again I find that if you ask someone what they want they don't know. If you present them with a few options though they will immediately know they don't want 1 or 3 but they sort of like 2 but can you add this bit from 4 and maybe X and sometimes a bit of U and then add a unicorn.
New contributor
Your client doesn't know what they want, and they don't know what any of the things you mean ask.
You know the industry that the client works in, you know the name.
Throw together a few different ideas in very rough draft.
Send them to the client making very clear that these are rough sketches to get a concept not a final piece and ask them to rate each one by how much they like them and give feedback.
Iterate on the feedback.
I'm a software engineer not graphic designer but over and over again I find that if you ask someone what they want they don't know. If you present them with a few options though they will immediately know they don't want 1 or 3 but they sort of like 2 but can you add this bit from 4 and maybe X and sometimes a bit of U and then add a unicorn.
New contributor
New contributor
answered 17 hours ago
Tim B
1713
1713
New contributor
New contributor
add a comment |
add a comment |
up vote
6
down vote
First, It's not good for you nor for the whole sector to do free works. But I understand that at first is hard to take money from someone who trusts you.
I think that the problem is the questions you are asking and how you are asking them. These questions are made almost in argot, you are using a very straightforward and professional language.
My approach would be more human. If you have the opportunity to go to the company to talk to your client. Look at how they work, how is everything organized, maybe even you will see other things you can improve such as billboards, cards or catalogs and you can suggest expanding your contract.
But if you can't go there, just call him. Talk to him as a counselor, this way you are selling your own brand. Ask him what they do (I think you've already talked about it), ask him how is the company doing (probably will tell you about problems that you can identify with design or marketing problems, even they tell you about competence) why he thought about requesting your help, what he thought about improving (you've already done this for sure) ask him if you like any company style (probably he should have pointed other company logos right now).
The part where you ask about competence in my country at least would feel gross. You have to research the market. Which companies are the best, which ones are the direct competence, what's the difference between that company and your client's company, how to make that differences matter or not. All that is your work as a designer.
Have in mind that unless you are working for a really big company that has complex inner bureaucracy and needs to control every investment, you usually won't receive all these answers in a straightforward manner.
As a designer, you won't be only designing. You will be a "friend" of that company. Most of the people would come to you without really knowing their needs, even if they act as they know. You have to act as "visual communication therapist" to hear their problems and analyze what they need.
New contributor
+1 for the last paragraph especially.
– Cullub
16 hours ago
add a comment |
up vote
6
down vote
First, It's not good for you nor for the whole sector to do free works. But I understand that at first is hard to take money from someone who trusts you.
I think that the problem is the questions you are asking and how you are asking them. These questions are made almost in argot, you are using a very straightforward and professional language.
My approach would be more human. If you have the opportunity to go to the company to talk to your client. Look at how they work, how is everything organized, maybe even you will see other things you can improve such as billboards, cards or catalogs and you can suggest expanding your contract.
But if you can't go there, just call him. Talk to him as a counselor, this way you are selling your own brand. Ask him what they do (I think you've already talked about it), ask him how is the company doing (probably will tell you about problems that you can identify with design or marketing problems, even they tell you about competence) why he thought about requesting your help, what he thought about improving (you've already done this for sure) ask him if you like any company style (probably he should have pointed other company logos right now).
The part where you ask about competence in my country at least would feel gross. You have to research the market. Which companies are the best, which ones are the direct competence, what's the difference between that company and your client's company, how to make that differences matter or not. All that is your work as a designer.
Have in mind that unless you are working for a really big company that has complex inner bureaucracy and needs to control every investment, you usually won't receive all these answers in a straightforward manner.
As a designer, you won't be only designing. You will be a "friend" of that company. Most of the people would come to you without really knowing their needs, even if they act as they know. You have to act as "visual communication therapist" to hear their problems and analyze what they need.
New contributor
+1 for the last paragraph especially.
– Cullub
16 hours ago
add a comment |
up vote
6
down vote
up vote
6
down vote
First, It's not good for you nor for the whole sector to do free works. But I understand that at first is hard to take money from someone who trusts you.
I think that the problem is the questions you are asking and how you are asking them. These questions are made almost in argot, you are using a very straightforward and professional language.
My approach would be more human. If you have the opportunity to go to the company to talk to your client. Look at how they work, how is everything organized, maybe even you will see other things you can improve such as billboards, cards or catalogs and you can suggest expanding your contract.
But if you can't go there, just call him. Talk to him as a counselor, this way you are selling your own brand. Ask him what they do (I think you've already talked about it), ask him how is the company doing (probably will tell you about problems that you can identify with design or marketing problems, even they tell you about competence) why he thought about requesting your help, what he thought about improving (you've already done this for sure) ask him if you like any company style (probably he should have pointed other company logos right now).
The part where you ask about competence in my country at least would feel gross. You have to research the market. Which companies are the best, which ones are the direct competence, what's the difference between that company and your client's company, how to make that differences matter or not. All that is your work as a designer.
Have in mind that unless you are working for a really big company that has complex inner bureaucracy and needs to control every investment, you usually won't receive all these answers in a straightforward manner.
As a designer, you won't be only designing. You will be a "friend" of that company. Most of the people would come to you without really knowing their needs, even if they act as they know. You have to act as "visual communication therapist" to hear their problems and analyze what they need.
New contributor
First, It's not good for you nor for the whole sector to do free works. But I understand that at first is hard to take money from someone who trusts you.
I think that the problem is the questions you are asking and how you are asking them. These questions are made almost in argot, you are using a very straightforward and professional language.
My approach would be more human. If you have the opportunity to go to the company to talk to your client. Look at how they work, how is everything organized, maybe even you will see other things you can improve such as billboards, cards or catalogs and you can suggest expanding your contract.
But if you can't go there, just call him. Talk to him as a counselor, this way you are selling your own brand. Ask him what they do (I think you've already talked about it), ask him how is the company doing (probably will tell you about problems that you can identify with design or marketing problems, even they tell you about competence) why he thought about requesting your help, what he thought about improving (you've already done this for sure) ask him if you like any company style (probably he should have pointed other company logos right now).
The part where you ask about competence in my country at least would feel gross. You have to research the market. Which companies are the best, which ones are the direct competence, what's the difference between that company and your client's company, how to make that differences matter or not. All that is your work as a designer.
Have in mind that unless you are working for a really big company that has complex inner bureaucracy and needs to control every investment, you usually won't receive all these answers in a straightforward manner.
As a designer, you won't be only designing. You will be a "friend" of that company. Most of the people would come to you without really knowing their needs, even if they act as they know. You have to act as "visual communication therapist" to hear their problems and analyze what they need.
New contributor
edited 15 hours ago
Ovaryraptor
4,23211028
4,23211028
New contributor
answered 22 hours ago
umbium
611
611
New contributor
New contributor
+1 for the last paragraph especially.
– Cullub
16 hours ago
add a comment |
+1 for the last paragraph especially.
– Cullub
16 hours ago
+1 for the last paragraph especially.
– Cullub
16 hours ago
+1 for the last paragraph especially.
– Cullub
16 hours ago
add a comment |
up vote
1
down vote
Sometimes you have a client who doesn't know themselves what they actually want. They expect you as the designer to come up with the brand identity. In that case it can be a valid design process to just throw things at the wall and see what sticks. Give them a couple of different drafts and then ask them what they like or dislike about them.
This is of course a process where you will invest a lot of work which will end up unused. You also risk getting caught up in an endless cycle of review after review with the client never being completely satisfied. So if you decide to use this process, then the client needs to be aware that they are paying you by the hour and that you also expect to get paid for those designs they do not pick in the end.
add a comment |
up vote
1
down vote
Sometimes you have a client who doesn't know themselves what they actually want. They expect you as the designer to come up with the brand identity. In that case it can be a valid design process to just throw things at the wall and see what sticks. Give them a couple of different drafts and then ask them what they like or dislike about them.
This is of course a process where you will invest a lot of work which will end up unused. You also risk getting caught up in an endless cycle of review after review with the client never being completely satisfied. So if you decide to use this process, then the client needs to be aware that they are paying you by the hour and that you also expect to get paid for those designs they do not pick in the end.
add a comment |
up vote
1
down vote
up vote
1
down vote
Sometimes you have a client who doesn't know themselves what they actually want. They expect you as the designer to come up with the brand identity. In that case it can be a valid design process to just throw things at the wall and see what sticks. Give them a couple of different drafts and then ask them what they like or dislike about them.
This is of course a process where you will invest a lot of work which will end up unused. You also risk getting caught up in an endless cycle of review after review with the client never being completely satisfied. So if you decide to use this process, then the client needs to be aware that they are paying you by the hour and that you also expect to get paid for those designs they do not pick in the end.
Sometimes you have a client who doesn't know themselves what they actually want. They expect you as the designer to come up with the brand identity. In that case it can be a valid design process to just throw things at the wall and see what sticks. Give them a couple of different drafts and then ask them what they like or dislike about them.
This is of course a process where you will invest a lot of work which will end up unused. You also risk getting caught up in an endless cycle of review after review with the client never being completely satisfied. So if you decide to use this process, then the client needs to be aware that they are paying you by the hour and that you also expect to get paid for those designs they do not pick in the end.
answered 20 hours ago
Philipp
20916
20916
add a comment |
add a comment |
up vote
1
down vote
That's a nightmare waiting to happen. Dip-set. Find another client with money and an actual request.
New contributor
This does not provide an answer to the question. To critique or request clarification from an author, leave a comment below their post. - From Review
– Danielillo
15 hours ago
@Danielillo It answers the question asked in the title.
– Steve
13 hours ago
add a comment |
up vote
1
down vote
That's a nightmare waiting to happen. Dip-set. Find another client with money and an actual request.
New contributor
This does not provide an answer to the question. To critique or request clarification from an author, leave a comment below their post. - From Review
– Danielillo
15 hours ago
@Danielillo It answers the question asked in the title.
– Steve
13 hours ago
add a comment |
up vote
1
down vote
up vote
1
down vote
That's a nightmare waiting to happen. Dip-set. Find another client with money and an actual request.
New contributor
That's a nightmare waiting to happen. Dip-set. Find another client with money and an actual request.
New contributor
New contributor
answered 16 hours ago
Steve
1112
1112
New contributor
New contributor
This does not provide an answer to the question. To critique or request clarification from an author, leave a comment below their post. - From Review
– Danielillo
15 hours ago
@Danielillo It answers the question asked in the title.
– Steve
13 hours ago
add a comment |
This does not provide an answer to the question. To critique or request clarification from an author, leave a comment below their post. - From Review
– Danielillo
15 hours ago
@Danielillo It answers the question asked in the title.
– Steve
13 hours ago
This does not provide an answer to the question. To critique or request clarification from an author, leave a comment below their post. - From Review
– Danielillo
15 hours ago
This does not provide an answer to the question. To critique or request clarification from an author, leave a comment below their post. - From Review
– Danielillo
15 hours ago
@Danielillo It answers the question asked in the title.
– Steve
13 hours ago
@Danielillo It answers the question asked in the title.
– Steve
13 hours ago
add a comment |
up vote
0
down vote
I understand the difficulty when it comes to communicating with clients and getting the information needed to create a cohesive design. With that said, Scott and Rafael are both very correct in that a.) a phone call is always an effective means of figuring out what is in a client's head and b.) the client is never the person to be creating a mood board.
It is not entirely out of line to request if there are specific logos or designs that come to the client's mind when they consider their own form or taste for a style, but this is also not often given in design processes.
If the client cannot be reached over the phone and will not provide any more information, there is still a lot of work that can be done. If the client will not tell you what they specifically want, they can certainly tell you what they do not want judging by the designs and sketches you put forward.
The design process begins by assembling all possible aspects of the company together and sketching every idea that comes to mind. Create more solidified examples of ideas you find strongest, and allow the client to pick them apart and choose details they like and would prefer to remove. Most clients have a hard time actually saying what they really need, and what they think they need is seldom what the best possible design is for a project.
Hope this offers some clarity.
New contributor
add a comment |
up vote
0
down vote
I understand the difficulty when it comes to communicating with clients and getting the information needed to create a cohesive design. With that said, Scott and Rafael are both very correct in that a.) a phone call is always an effective means of figuring out what is in a client's head and b.) the client is never the person to be creating a mood board.
It is not entirely out of line to request if there are specific logos or designs that come to the client's mind when they consider their own form or taste for a style, but this is also not often given in design processes.
If the client cannot be reached over the phone and will not provide any more information, there is still a lot of work that can be done. If the client will not tell you what they specifically want, they can certainly tell you what they do not want judging by the designs and sketches you put forward.
The design process begins by assembling all possible aspects of the company together and sketching every idea that comes to mind. Create more solidified examples of ideas you find strongest, and allow the client to pick them apart and choose details they like and would prefer to remove. Most clients have a hard time actually saying what they really need, and what they think they need is seldom what the best possible design is for a project.
Hope this offers some clarity.
New contributor
add a comment |
up vote
0
down vote
up vote
0
down vote
I understand the difficulty when it comes to communicating with clients and getting the information needed to create a cohesive design. With that said, Scott and Rafael are both very correct in that a.) a phone call is always an effective means of figuring out what is in a client's head and b.) the client is never the person to be creating a mood board.
It is not entirely out of line to request if there are specific logos or designs that come to the client's mind when they consider their own form or taste for a style, but this is also not often given in design processes.
If the client cannot be reached over the phone and will not provide any more information, there is still a lot of work that can be done. If the client will not tell you what they specifically want, they can certainly tell you what they do not want judging by the designs and sketches you put forward.
The design process begins by assembling all possible aspects of the company together and sketching every idea that comes to mind. Create more solidified examples of ideas you find strongest, and allow the client to pick them apart and choose details they like and would prefer to remove. Most clients have a hard time actually saying what they really need, and what they think they need is seldom what the best possible design is for a project.
Hope this offers some clarity.
New contributor
I understand the difficulty when it comes to communicating with clients and getting the information needed to create a cohesive design. With that said, Scott and Rafael are both very correct in that a.) a phone call is always an effective means of figuring out what is in a client's head and b.) the client is never the person to be creating a mood board.
It is not entirely out of line to request if there are specific logos or designs that come to the client's mind when they consider their own form or taste for a style, but this is also not often given in design processes.
If the client cannot be reached over the phone and will not provide any more information, there is still a lot of work that can be done. If the client will not tell you what they specifically want, they can certainly tell you what they do not want judging by the designs and sketches you put forward.
The design process begins by assembling all possible aspects of the company together and sketching every idea that comes to mind. Create more solidified examples of ideas you find strongest, and allow the client to pick them apart and choose details they like and would prefer to remove. Most clients have a hard time actually saying what they really need, and what they think they need is seldom what the best possible design is for a project.
Hope this offers some clarity.
New contributor
New contributor
answered yesterday
Reine
111
111
New contributor
New contributor
add a comment |
add a comment |
up vote
0
down vote
You're the designer!
- They "hired" you for ideas, so you'll need to put some in front of
them and get a sense of what they like. Make 3 quick very different
mood boards yourself and ask them which one they like best. - Write up your questions in a numbered list, with space between.
Word them very simply. - Tell the client "I'll need you to answer these few questions so
I can have the information I need to do a great job for you. Please
type your answers right below these questions and email it back to me
by Friday."
You can't ask a client to do a mood board, but they may have an "ideas" folder laying around, so always ask. There are some clients who just want to hire someone good and let them run with it and they usually end up being great clients. So his behavior is not unusual.
Why are you working for free?
You may be starting out, but charge something - get 30 or 50 bucks out of them. Always charge money. You need to pay the light bill so you can run your computer. If they don't value your time they won't take the time to work with you properly. Give him some basic stuff for free - logo, whatever....then a price quote for anything else, maybe a bundle of ad materials for a flat rate. And then let him know your hourly rate.
If they don't answer the questions by Friday,you tried. Move on.
Good luck!
New contributor
add a comment |
up vote
0
down vote
You're the designer!
- They "hired" you for ideas, so you'll need to put some in front of
them and get a sense of what they like. Make 3 quick very different
mood boards yourself and ask them which one they like best. - Write up your questions in a numbered list, with space between.
Word them very simply. - Tell the client "I'll need you to answer these few questions so
I can have the information I need to do a great job for you. Please
type your answers right below these questions and email it back to me
by Friday."
You can't ask a client to do a mood board, but they may have an "ideas" folder laying around, so always ask. There are some clients who just want to hire someone good and let them run with it and they usually end up being great clients. So his behavior is not unusual.
Why are you working for free?
You may be starting out, but charge something - get 30 or 50 bucks out of them. Always charge money. You need to pay the light bill so you can run your computer. If they don't value your time they won't take the time to work with you properly. Give him some basic stuff for free - logo, whatever....then a price quote for anything else, maybe a bundle of ad materials for a flat rate. And then let him know your hourly rate.
If they don't answer the questions by Friday,you tried. Move on.
Good luck!
New contributor
add a comment |
up vote
0
down vote
up vote
0
down vote
You're the designer!
- They "hired" you for ideas, so you'll need to put some in front of
them and get a sense of what they like. Make 3 quick very different
mood boards yourself and ask them which one they like best. - Write up your questions in a numbered list, with space between.
Word them very simply. - Tell the client "I'll need you to answer these few questions so
I can have the information I need to do a great job for you. Please
type your answers right below these questions and email it back to me
by Friday."
You can't ask a client to do a mood board, but they may have an "ideas" folder laying around, so always ask. There are some clients who just want to hire someone good and let them run with it and they usually end up being great clients. So his behavior is not unusual.
Why are you working for free?
You may be starting out, but charge something - get 30 or 50 bucks out of them. Always charge money. You need to pay the light bill so you can run your computer. If they don't value your time they won't take the time to work with you properly. Give him some basic stuff for free - logo, whatever....then a price quote for anything else, maybe a bundle of ad materials for a flat rate. And then let him know your hourly rate.
If they don't answer the questions by Friday,you tried. Move on.
Good luck!
New contributor
You're the designer!
- They "hired" you for ideas, so you'll need to put some in front of
them and get a sense of what they like. Make 3 quick very different
mood boards yourself and ask them which one they like best. - Write up your questions in a numbered list, with space between.
Word them very simply. - Tell the client "I'll need you to answer these few questions so
I can have the information I need to do a great job for you. Please
type your answers right below these questions and email it back to me
by Friday."
You can't ask a client to do a mood board, but they may have an "ideas" folder laying around, so always ask. There are some clients who just want to hire someone good and let them run with it and they usually end up being great clients. So his behavior is not unusual.
Why are you working for free?
You may be starting out, but charge something - get 30 or 50 bucks out of them. Always charge money. You need to pay the light bill so you can run your computer. If they don't value your time they won't take the time to work with you properly. Give him some basic stuff for free - logo, whatever....then a price quote for anything else, maybe a bundle of ad materials for a flat rate. And then let him know your hourly rate.
If they don't answer the questions by Friday,you tried. Move on.
Good luck!
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edited 2 mins ago
Danielillo
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answered 11 hours ago
Kerry Ann
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3
Politely point out you must have a proper briefing, to avoid any miscommunication, extra work which you must bill, and a disappointing result.
– usr2564301
yesterday
19
As you're new to the industry and already doing free work, I strongly advise you to watch the talk "F*** you, pay me". The idea that work should be done for free seems to be peculiar to the graphic design industry. Nothing wrong with doing charity work, but many graphic designers do free work as if they're the recipient of charity, oh-so-grateful for the chance to do this free work for the "exposure." There is a lot of crucial advice in the talk; probably a good investment to watch it a few times.
– Wildcard
yesterday
4
I read random questions on Stack Exchange to learn things ... I'm an outsider and not a graphic designer. That said, if I had hired someone to design something for me, I would expect their communications with me to also be polished. Perhaps your communications above are an example, but I wouldn't use smileys. Also, the ending is a bit off. "when you have the time" seems tacked on at the end and unnecessary, and also misses punctuation and capitalization.
– Steve
yesterday
2
As an aside, I prefer numbers to bullets. Even in casual correspondence, it makes referencing so much clearer and easier.
– Strawberry
21 hours ago
1
I'm not sure what the situation is, but I strongly advise you to avoid doing unpaid work for potential clients. If you want to get design stick time in a professional setting, volunteer your services for a charity that you love. Don't give it away to clients because you feel you're too green to charge.
– 13ruce
16 hours ago