OneDriveSetup.exe causes high CPU usage
On my Toshiba Encore 8 Tablet I noticed that the CPU usage is very high. In Taskmgr / ProcessExplorer, I can see that OneDriveSetup.exe is hogging the CPU heavily for hours.
How an I solve this hang and finish the OneDrive Update?
windows-10 cpu-usage onedrive windows-10-v1607
asked Jul 1 '17 at 8:56
magicandre1981
81.1k20124203
add a comment |
On my Toshiba Encore 8 Tablet I noticed that the CPU usage is very high. In Taskmgr / ProcessExplorer, I can see that OneDriveSetup.exe is hogging the CPU heavily for hours.
How an I solve this hang and finish the OneDrive Update?
windows-10 cpu-usage onedrive windows-10-v1607
asked Jul 1 '17 at 8:56
magicandre1981
81.1k20124203
See this GitHub: Onedrive-Uninstaller.
– Biswapriyo
Aug 20 '17 at 14:57
@Biswa I don't want to uninstall OneDrive, I wanted to fix the hang while updating.
– magicandre1981
Aug 21 '17 at 15:01
add a comment |
On my Toshiba Encore 8 Tablet I noticed that the CPU usage is very high. In Taskmgr / ProcessExplorer, I can see that OneDriveSetup.exe is hogging the CPU heavily for hours.
How an I solve this hang and finish the OneDrive Update?
windows-10 cpu-usage onedrive windows-10-v1607
asked Jul 1 '17 at 8:56
magicandre1981
81.1k20124203
On my Toshiba Encore 8 Tablet I noticed that the CPU usage is very high. In Taskmgr / ProcessExplorer, I can see that OneDriveSetup.exe is hogging the CPU heavily for hours.
How an I solve this hang and finish the OneDrive Update?
windows-10 cpu-usage onedrive windows-10-v1607
windows-10 cpu-usage onedrive windows-10-v1607
asked Jul 1 '17 at 8:56
magicandre1981
81.1k20124203
asked Jul 1 '17 at 8:56
magicandre1981
81.1k20124203
edited Jul 3 '17 at 17:13
asked Jul 1 '17 at 8:56
magicandre1981
81.1k20124203
asked Jul 1 '17 at 8:56
magicandre1981
81.1k20124203
asked Jul 1 '17 at 8:56
magicandre1981
81.1k20124203
81.1k20124203
See this GitHub: Onedrive-Uninstaller.
– Biswapriyo
Aug 20 '17 at 14:57
@Biswa I don't want to uninstall OneDrive, I wanted to fix the hang while updating.
– magicandre1981
Aug 21 '17 at 15:01
add a comment |
See this GitHub: Onedrive-Uninstaller.
– Biswapriyo
Aug 20 '17 at 14:57
@Biswa I don't want to uninstall OneDrive, I wanted to fix the hang while updating.
– magicandre1981
Aug 21 '17 at 15:01
See this GitHub: Onedrive-Uninstaller.
– Biswapriyo
Aug 20 '17 at 14:57
See this GitHub: Onedrive-Uninstaller.
– Biswapriyo
Aug 20 '17 at 14:57
@Biswa I don't want to uninstall OneDrive, I wanted to fix the hang while updating.
– magicandre1981
Aug 21 '17 at 15:01
@Biswa I don't want to uninstall OneDrive, I wanted to fix the hang while updating.
– magicandre1981
Aug 21 '17 at 15:01
add a comment |
1 Answer
1
active
oldest
votes
This is a known issue since End of June 2017 when users have non English/ASCII values in their username and therefore their profile paths (C:UsersAndré, C:UsersAndrás or Cyrillic user name). OneDriveSetup.exe hangs with a single processor thread hogging one logical processor of the computer because it keeps retrying file operations that are failing because of the non-English/ASCII characters in the user profile paths. Use these steps to fix it:
- Kill the
OneDriveSetup.exein Task Manager/Process Explorer; This step is optional,OneDriveSetup.exewill most likely recover from the hang and continue after step 2 even if you don't kill it (step 1) and run it again (step 3). - Go to the
%localappdata%MicrosoftOneDrivesetuplogsfolder and find the following two filesUserTelemetryCache.otcUserTelemetryCache.otc.session
(if you can't see them, make sure all hidden & system files are visible)
- Now delete those 2 files and go to
%localappdata%MicrosoftOneDriveUpdateand run theOneDriveSetup.exeagain.
Now the installer no longer hangs in a loop, finishes fine and the CPU usage is gone.
answered Jul 1 '17 at 8:56
magicandre1981
81.1k20124203
1
I wonder how many people have this problem. All WIndows 10 users? Or some language only? I noticed this happening for more then a week. Maybe it would be fixed in next Microsoft patch tuesday... What do you think? Obviously majority of people don't even notice it or don't even try to fix it like this.
– Vitas
Jul 2 '17 at 15:31
4
Some people point to the fact that their username has accents in that. That would also explain how it slipped through the QA department. Anyway, I have the very same problem with an accent in my usernameUsersAndrás.
– atoth
Jul 8 '17 at 12:24
1
@atoth good catch. My path is C:UsersAndré
– magicandre1981
Jul 8 '17 at 17:36
2
and my USERPROFILE is in Cyrillic
– 62mkv
Jul 10 '17 at 7:24
2
@62mkv thanks now we see the issue. Non english/ASCII values in username seam to cause the hang while OneDrive update
– magicandre1981
Jul 10 '17 at 15:41
|
show 8 more comments
protected by magicandre1981 Jul 3 '17 at 17:30
Thank you for your interest in this question.
Because it has attracted low-quality or spam answers that had to be removed, posting an answer now requires 10 reputation on this site (the association bonus does not count).
Would you like to answer one of these unanswered questions instead?
1 Answer
1
active
oldest
votes
1 Answer
1
active
oldest
votes
active
oldest
votes
active
oldest
votes
This is a known issue since End of June 2017 when users have non English/ASCII values in their username and therefore their profile paths (C:UsersAndré, C:UsersAndrás or Cyrillic user name). OneDriveSetup.exe hangs with a single processor thread hogging one logical processor of the computer because it keeps retrying file operations that are failing because of the non-English/ASCII characters in the user profile paths. Use these steps to fix it:
- Kill the
OneDriveSetup.exein Task Manager/Process Explorer; This step is optional,OneDriveSetup.exewill most likely recover from the hang and continue after step 2 even if you don't kill it (step 1) and run it again (step 3). - Go to the
%localappdata%MicrosoftOneDrivesetuplogsfolder and find the following two filesUserTelemetryCache.otcUserTelemetryCache.otc.session
(if you can't see them, make sure all hidden & system files are visible)
- Now delete those 2 files and go to
%localappdata%MicrosoftOneDriveUpdateand run theOneDriveSetup.exeagain.
Now the installer no longer hangs in a loop, finishes fine and the CPU usage is gone.
answered Jul 1 '17 at 8:56
magicandre1981
81.1k20124203
1
I wonder how many people have this problem. All WIndows 10 users? Or some language only? I noticed this happening for more then a week. Maybe it would be fixed in next Microsoft patch tuesday... What do you think? Obviously majority of people don't even notice it or don't even try to fix it like this.
– Vitas
Jul 2 '17 at 15:31
4
Some people point to the fact that their username has accents in that. That would also explain how it slipped through the QA department. Anyway, I have the very same problem with an accent in my usernameUsersAndrás.
– atoth
Jul 8 '17 at 12:24
1
@atoth good catch. My path is C:UsersAndré
– magicandre1981
Jul 8 '17 at 17:36
2
and my USERPROFILE is in Cyrillic
– 62mkv
Jul 10 '17 at 7:24
2
@62mkv thanks now we see the issue. Non english/ASCII values in username seam to cause the hang while OneDrive update
– magicandre1981
Jul 10 '17 at 15:41
|
show 8 more comments
This is a known issue since End of June 2017 when users have non English/ASCII values in their username and therefore their profile paths (C:UsersAndré, C:UsersAndrás or Cyrillic user name). OneDriveSetup.exe hangs with a single processor thread hogging one logical processor of the computer because it keeps retrying file operations that are failing because of the non-English/ASCII characters in the user profile paths. Use these steps to fix it:
- Kill the
OneDriveSetup.exein Task Manager/Process Explorer; This step is optional,OneDriveSetup.exewill most likely recover from the hang and continue after step 2 even if you don't kill it (step 1) and run it again (step 3). - Go to the
%localappdata%MicrosoftOneDrivesetuplogsfolder and find the following two filesUserTelemetryCache.otcUserTelemetryCache.otc.session
(if you can't see them, make sure all hidden & system files are visible)
- Now delete those 2 files and go to
%localappdata%MicrosoftOneDriveUpdateand run theOneDriveSetup.exeagain.
Now the installer no longer hangs in a loop, finishes fine and the CPU usage is gone.
answered Jul 1 '17 at 8:56
magicandre1981
81.1k20124203
1
I wonder how many people have this problem. All WIndows 10 users? Or some language only? I noticed this happening for more then a week. Maybe it would be fixed in next Microsoft patch tuesday... What do you think? Obviously majority of people don't even notice it or don't even try to fix it like this.
– Vitas
Jul 2 '17 at 15:31
4
Some people point to the fact that their username has accents in that. That would also explain how it slipped through the QA department. Anyway, I have the very same problem with an accent in my usernameUsersAndrás.
– atoth
Jul 8 '17 at 12:24
1
@atoth good catch. My path is C:UsersAndré
– magicandre1981
Jul 8 '17 at 17:36
2
and my USERPROFILE is in Cyrillic
– 62mkv
Jul 10 '17 at 7:24
2
@62mkv thanks now we see the issue. Non english/ASCII values in username seam to cause the hang while OneDrive update
– magicandre1981
Jul 10 '17 at 15:41
|
show 8 more comments
This is a known issue since End of June 2017 when users have non English/ASCII values in their username and therefore their profile paths (C:UsersAndré, C:UsersAndrás or Cyrillic user name). OneDriveSetup.exe hangs with a single processor thread hogging one logical processor of the computer because it keeps retrying file operations that are failing because of the non-English/ASCII characters in the user profile paths. Use these steps to fix it:
- Kill the
OneDriveSetup.exein Task Manager/Process Explorer; This step is optional,OneDriveSetup.exewill most likely recover from the hang and continue after step 2 even if you don't kill it (step 1) and run it again (step 3). - Go to the
%localappdata%MicrosoftOneDrivesetuplogsfolder and find the following two filesUserTelemetryCache.otcUserTelemetryCache.otc.session
(if you can't see them, make sure all hidden & system files are visible)
- Now delete those 2 files and go to
%localappdata%MicrosoftOneDriveUpdateand run theOneDriveSetup.exeagain.
Now the installer no longer hangs in a loop, finishes fine and the CPU usage is gone.
answered Jul 1 '17 at 8:56
magicandre1981
81.1k20124203
This is a known issue since End of June 2017 when users have non English/ASCII values in their username and therefore their profile paths (C:UsersAndré, C:UsersAndrás or Cyrillic user name). OneDriveSetup.exe hangs with a single processor thread hogging one logical processor of the computer because it keeps retrying file operations that are failing because of the non-English/ASCII characters in the user profile paths. Use these steps to fix it:
- Kill the
OneDriveSetup.exein Task Manager/Process Explorer; This step is optional,OneDriveSetup.exewill most likely recover from the hang and continue after step 2 even if you don't kill it (step 1) and run it again (step 3). - Go to the
%localappdata%MicrosoftOneDrivesetuplogsfolder and find the following two filesUserTelemetryCache.otcUserTelemetryCache.otc.session
(if you can't see them, make sure all hidden & system files are visible)
- Now delete those 2 files and go to
%localappdata%MicrosoftOneDriveUpdateand run theOneDriveSetup.exeagain.
Now the installer no longer hangs in a loop, finishes fine and the CPU usage is gone.
answered Jul 1 '17 at 8:56
magicandre1981
81.1k20124203
edited Dec 23 '18 at 16:11
answered Jul 1 '17 at 8:56
magicandre1981
81.1k20124203
answered Jul 1 '17 at 8:56
magicandre1981
81.1k20124203
answered Jul 1 '17 at 8:56
magicandre1981
81.1k20124203
81.1k20124203
1
I wonder how many people have this problem. All WIndows 10 users? Or some language only? I noticed this happening for more then a week. Maybe it would be fixed in next Microsoft patch tuesday... What do you think? Obviously majority of people don't even notice it or don't even try to fix it like this.
– Vitas
Jul 2 '17 at 15:31
4
Some people point to the fact that their username has accents in that. That would also explain how it slipped through the QA department. Anyway, I have the very same problem with an accent in my usernameUsersAndrás.
– atoth
Jul 8 '17 at 12:24
1
@atoth good catch. My path is C:UsersAndré
– magicandre1981
Jul 8 '17 at 17:36
2
and my USERPROFILE is in Cyrillic
– 62mkv
Jul 10 '17 at 7:24
2
@62mkv thanks now we see the issue. Non english/ASCII values in username seam to cause the hang while OneDrive update
– magicandre1981
Jul 10 '17 at 15:41
|
show 8 more comments
1
I wonder how many people have this problem. All WIndows 10 users? Or some language only? I noticed this happening for more then a week. Maybe it would be fixed in next Microsoft patch tuesday... What do you think? Obviously majority of people don't even notice it or don't even try to fix it like this.
– Vitas
Jul 2 '17 at 15:31
4
Some people point to the fact that their username has accents in that. That would also explain how it slipped through the QA department. Anyway, I have the very same problem with an accent in my usernameUsersAndrás.
– atoth
Jul 8 '17 at 12:24
1
@atoth good catch. My path is C:UsersAndré
– magicandre1981
Jul 8 '17 at 17:36
2
and my USERPROFILE is in Cyrillic
– 62mkv
Jul 10 '17 at 7:24
2
@62mkv thanks now we see the issue. Non english/ASCII values in username seam to cause the hang while OneDrive update
– magicandre1981
Jul 10 '17 at 15:41
1
1
I wonder how many people have this problem. All WIndows 10 users? Or some language only? I noticed this happening for more then a week. Maybe it would be fixed in next Microsoft patch tuesday... What do you think? Obviously majority of people don't even notice it or don't even try to fix it like this.
– Vitas
Jul 2 '17 at 15:31
I wonder how many people have this problem. All WIndows 10 users? Or some language only? I noticed this happening for more then a week. Maybe it would be fixed in next Microsoft patch tuesday... What do you think? Obviously majority of people don't even notice it or don't even try to fix it like this.
– Vitas
Jul 2 '17 at 15:31
4
4
Some people point to the fact that their username has accents in that. That would also explain how it slipped through the QA department. Anyway, I have the very same problem with an accent in my username
UsersAndrás.– atoth
Jul 8 '17 at 12:24
Some people point to the fact that their username has accents in that. That would also explain how it slipped through the QA department. Anyway, I have the very same problem with an accent in my username
UsersAndrás.– atoth
Jul 8 '17 at 12:24
1
1
@atoth good catch. My path is C:UsersAndré
– magicandre1981
Jul 8 '17 at 17:36
@atoth good catch. My path is C:UsersAndré
– magicandre1981
Jul 8 '17 at 17:36
2
2
and my USERPROFILE is in Cyrillic
– 62mkv
Jul 10 '17 at 7:24
and my USERPROFILE is in Cyrillic
– 62mkv
Jul 10 '17 at 7:24
2
2
@62mkv thanks now we see the issue. Non english/ASCII values in username seam to cause the hang while OneDrive update
– magicandre1981
Jul 10 '17 at 15:41
@62mkv thanks now we see the issue. Non english/ASCII values in username seam to cause the hang while OneDrive update
– magicandre1981
Jul 10 '17 at 15:41
|
show 8 more comments
protected by magicandre1981 Jul 3 '17 at 17:30
Thank you for your interest in this question.
Because it has attracted low-quality or spam answers that had to be removed, posting an answer now requires 10 reputation on this site (the association bonus does not count).
Would you like to answer one of these unanswered questions instead?
See this GitHub: Onedrive-Uninstaller.
– Biswapriyo
Aug 20 '17 at 14:57
@Biswa I don't want to uninstall OneDrive, I wanted to fix the hang while updating.
– magicandre1981
Aug 21 '17 at 15:01